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Payoneer has a rating of 4.5 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Thank you for resolving my problem with the card so quickly and with patient!
Date of experience: May 21, 2020
Service is good but i cnt resolve my issue when u resolved my pro
Date of experience: January 27, 2021
I was trying to reactivate my account and the agent was very efficent in assisting me.
Date of experience: December 31, 2019
He is really good and helpful and best customer service ever i got from the payooneer
Date of experience: January 27, 2020
Every time im calling payoneer israel they are so nice and helpfull
Thank you so much
Date of experience: May 6, 2021
Excellent. The rep was courteous, clear and resoled my query in an efficient and effective manner.
Date of experience: November 11, 2019
Couldn't connect paypal account.
In 2 mins got new bank account number and everything worked great.
Date of experience: April 9, 2020
Very Good experienced talk to angelica hopefully my problem can solve as soon as possible. Tq
Date of experience: August 6, 2021
It was nice to receive such an excellent service from payoneer and I do apricate it!
Date of experience: October 22, 2020
It is useful application to receive your money from your clients and tehy have acceptable fees.
Date of experience: April 23, 2021
Exceptional service my problem was resolved on time and i am satisfied with the service provid
Date of experience: January 29, 2021
Fue muy rápido y eficaz resolvió mi problema muy rápido
Date of experience: July 29, 2024
It was as polite as it could get
Good support but still waiting on that renew expired card link.
Date of experience: December 30, 2019
It was a good experience. The CS was able to assist my concern and made through a clear answer
Date of experience: July 3, 2020
The service was good. I just have to wait 3 -5 days to see if my issue was resolved.
Date of experience: January 29, 2020
Why is it $100 now to order a card? It used to be $30 and you guys changed everything.
Date of experience: September 15, 2020
Payoneer is on the money. I have been using Payoneer for well over two years so far so good.
Date of experience: October 1, 2020
FAST AND EXCELLENT SERVICE, thanks payoneer service for making my business grow and run smoothly. I appreciate your help.
Date of experience: June 11, 2018
I could not open a account and i am not happy with the service that was provider to me...
Date of experience: November 9, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Jihad,
Thank you very much for your review. We are really sorry to hear that you have to wait for your matter to be resolved. Right now we are receiving an increased number of inquiries, which unfortunately may lead to longer wait times. We sincerely appreciate our customers' understanding on this matter and of course we are doing our best to shorten wait times.
If you still need our assistance, please update your review with your customer ID number and brief description of your issue so that we can investigate further in order to find a solution.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team