- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Payoneer has a rating of 4.5 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Really Payoneer provides an excellent customer service, I am very happy with their customer service
Date of experience: September 22, 2020
I am using Payoneer for 5 years and I am very satisfied with the service.
Date of experience: September 21, 2020
It was solved what I wanted to be solved so I am happy about this
Date of experience: November 15, 2019
Cutomer service was great! Every think I asked and reply to me very gently.
BUT MY PROBLEM Isn't solved.
Date of experience: June 3, 2019
It was good. There was understanding between us and some of the problem was solved.
Date of experience: November 20, 2019
She was excellent in dealing with my issue! It was resolved! She is very professional!
Date of experience: March 11, 2020
Was pleased yet just still trying to withdraw my money to my local bank account
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 8, 2021
Sometimes its no so easy to use, but its great when you learn use it.
Date of experience: February 10, 2021
Moving from one country to another requires me to create another payoneer account? Its bothersome.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2021
Operator was good to go with very informative, she was perfect fit n very polite.
Date of experience: October 4, 2021
Anna was excellent and thank you she was polite clear and fully resolved my issue.
Date of experience: August 13, 2021
Great services overall. Payoneer follows services first. I am satisfied with all of their services
Date of experience: October 20, 2020
They are polite and professionals and understand the words even you are not english speaking
Date of experience: January 2, 2020
This is the first time I called to customer service I got a excellent service
Date of experience: August 26, 2021
Your services are too slow. Please improve your services for the fastest delivery of payments.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2021
Dear Muhammad,
Thank you very much for sharing your review. We understand that you had to wait to receive your payment and apologize for that.
The absolute majority of the payments processed by our system load to our customers' accounts timely. However, the delays like the one that you've experienced might occur. We take these issues seriously and do our best to resolve them promptly. Our Customer Support representatives are always in touch, please don't hesitate to contact them immediately if a delay like that ever occurs again.
We're constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
It was good. The agent was responsive, and listened carefully to my questions and requests.
Date of experience: July 24, 2020
I am still waiting for my money in my bank account. If I didn't receive any money. I we call back
Date of experience: September 21, 2020
Payoneer is very helpful for me in my working. It helped me to get my payments in time
Date of experience: March 22, 2021
It was really helpful. She was so kind and helpful with my situation. I really appreciate her help.
Date of experience: July 22, 2021
Good service Keep the good work up and we promise to be with your service all the time
Date of experience: May 5, 2020
I am happy with there service they provided me with all the question I asked them I am very happ
Date of experience: June 14, 2021
It was ok but i need to get my issue solved so i may get my salary please see to my problem
Date of experience: July 31, 2020
Representative interested good. Representative said that she wil resolve issues.
Date of experience: June 1, 2020
I am very happy. Payoneer support team helped me a lot. Thanks a lot.
Date of experience: June 17, 2021
All my questions were answered and they were very polite.
Date of experience: September 4, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Emeka,
Thank you for your taking the time to leave a review. We appreciate your willingness to share your experience with other customers.
Most of the bank transfers that are sent from our system land to our customers' accounts timely. We are very sorry that you have encountered the difficulties that you have described.
We totally understand the inconvenience this matter has caused you. Please be advised that delays like the one you experienced can happen for one of the following reasons:
- an issue with the receiving bank
- an issue with the intermediary bank
- the weekend delay: if the transfer was made on Friday/ Saturday, it might take it 1-2 business days for payments to be processed.
If you ever encounter a delay like that, please don't hesitate to get in touch with our Customer Support through the Support Center on our website. Please make sure that Payoneer never lost any transfer and it’s our responsibility to make sure that you receive your funds as soon as possible.
We truly appreciate your understanding and co-operation with us!
Best,
Anna from the Payoneer team