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Payoneer has a rating of 4.5 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Responds very quickly. Always active, solve all problem very quickly.
Date of experience: February 10, 2021
Worst experience with verification process, worst experience
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 29, 2021
Nice to talk ur excutive and very satisfied with ur help thanks for better response
Date of experience: January 29, 2020
Very helpful wallet. Customer support is very helpful also.
Date of experience: September 16, 2020
Very pleasent and quick with resolution. Agent was very knowledgeable in regards to my questions.
Date of experience: February 19, 2020
Aproved my utility bill it was very fast i'm very impressed
thank you payoneer team
Date of experience: December 8, 2020
I have got my question's answer very well, i acn understand swhat to do next
Date of experience: March 27, 2020
I am so happy, payoneer team very firsly service, and very good talk to me...
Date of experience: March 27, 2020
Excellent service no complaining good good service
Date of experience: October 14, 2020
It was difficult to understand but at least i did and the coworker was great.
Date of experience: October 12, 2020
Payoneer always resolves any issues in a very timely manner. Happy to be a customee
Date of experience: August 19, 2020
Questions always answered well. Emails always answered right away
Date of experience: April 5, 2020
Listens, cares, and solves
No queue on the line (maybe due to the covid19 pandemic)
Date of experience: June 17, 2020
Great underatanding level. She listen and understand very quickly and i like the fast response
Date of experience: October 22, 2020
Great Customer Service and overall service. Very fast service
Date of experience: October 23, 2020
The service was excellent. I am happy. The service was excellent
Date of experience: October 23, 2020
Please try to salved the problem of your customers as soon as you can do
Date of experience: October 29, 2020
Its great. Thank you very much for the help. I really appreciate it
Date of experience: September 14, 2020
Nice experience to get help from the customer care service.
Date of experience: September 14, 2020
Works perfectly! Great Support and amazing service!
Date of experience: January 2, 2020
Amazing service. She was very friendly and a good communicator.
Date of experience: May 10, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
