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Payoneer has a rating of 4.5 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
I have been waiting for so long to receive my payment
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
Customer care was so polite to me, and resolved my problem
Date of experience: March 19, 2021
Great communication and solve my problem.
Sure I will use the services again
Date of experience: October 7, 2021
When it comes to on going payments and marketplace merchant. They are the best!
Date of experience: October 8, 2021
I have contact to customer care for verification pending.
Date of experience: May 3, 2021
It was really a very good experience dealing with Payoneer.
Date of experience: September 28, 2021
It was good thank you for this experience, my problem is resolved
Date of experience: February 18, 2021
Best contact service they just remove my problem in a minute
Date of experience: May 11, 2020
Grate Service solved my problem in less than 5 minutes.
Date of experience: April 15, 2021
Called these guys and my issue was greatly addressed
Date of experience: January 29, 2020
I've tried other E-bank services, but you are the best.
Date of experience: January 27, 2020
The lady was quick and answered all my questions right way
Date of experience: January 28, 2020
My experience has been excellent so far =)
Keep up the good work Payoneer!
Date of experience: January 27, 2020
It is a very well-established company that has helped me grow my business and connect
Date of experience: June 30, 2021
Payoneer provided me with excellent service was able to get my issue resolved quickly
Date of experience: January 24, 2020
I am satisfy with Payoneer. Your services are very good.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2021
Dear Ghulam,
Thank you so much for sharing your review. We understand that you enjoy using Payoneer and we are glad to hear it.
At Payoneer we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. If you feel like there's something we should improve, please feel free to share more details with us. We would be happy to look into it for you.
If this is not the case and you are happy with our services, please kindly consider adjusting your review's rating. That would mean a lot to us.
We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
They are very quick to respond and resolve my problem
Date of experience: June 30, 2021
Average satisfied of solution. It takes too much time for receive payments
Date of experience: November 6, 2019
Excellent customer service from Den the representative
Date of experience: June 30, 2021
Everything good but take some time longer a little bit
Date of experience: September 11, 2020
Love their service, I hope they will continue providing services like this.
Date of experience: September 10, 2020
Great! Very responsive and the accomodation im satisfied
Date of experience: September 10, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Tshepo,
Thank you very much for reaching out regarding this. We regret to hear that you payment took time to be loaded.
Please be advised that your payment was pending for several days due to your account verification. Once the documents that you provided were approved, the payment got loaded.
Payoneer works in strict accordance with international financial business regulations. Reviewing our customers' accounts is essential for us to legally operate on the market. We hope for our customers' kind understanding in this regard. And of course we are doing our best to shorten wait times, as we strive to provide all of our customers with the top quality customer service.
We are constantly working to improve and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team