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Payoneer has a rating of 4.5 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Outstanding conversation and solve my issue thank u so much
Date of experience: November 14, 2019
Excellent experience using the customer care call option.
Date of experience: February 22, 2021
Excellent services with top quality representatives. Five star rating for sure.
Date of experience: September 23, 2020
I've had my payoneer account for over 8 years and so far I don't have any negative encounters.
Date of experience: May 10, 2021
It's too good. They provide me with a 100% solution.
Date of experience: September 21, 2020
I find payoneer call center agent very helpful in my problem.
Thank you,
Keep continue like this
Date of experience: February 17, 2020
One phone call did make my doubts clear.
Payoneer is doing a great service to everyone.
Date of experience: September 21, 2020
It's really great experience with payoneer. There all services is too good.
Date of experience: September 18, 2020
Nice... especially a executive named Cheryl Lynn.
Overall good
Date of experience: May 10, 2021
This is a great platform for international payments.
Date of experience: September 21, 2020
Great Service But the annual fee charges are higher.
Date of experience: September 21, 2020
It was great. Really helpful and cooperative. So quick service
Date of experience: September 21, 2020
Customer Service was great, Mark resolved my issue professionally.
Date of experience: February 12, 2020
Since have been using them i love their service and professionalism.
Date of experience: April 14, 2021
I'm really happy i want to use your service. Thank you Payoneer community
Date of experience: February 13, 2020
Satisfied to call payoneer customer service. She understood my problem easily and solve it.
Date of experience: February 14, 2020
Great second experience! Satisfied with their approach!
Date of experience: April 6, 2021
The customer representative was so good and kind, solve's my problem
Date of experience: August 4, 2020
Thankyou for your help to solve my issue. And i have been using this feature in future.
Date of experience: March 17, 2021
Payoneer did not investigate my case further and banned me from opening another account.
Date of experience: October 20, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear customer,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you are unhappy with Payoneer.
We would love to check what is the problem that you've faced and what can be done to fix it. Please kindly update you review with your customer ID and we will gladly look into it for you.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team