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Payoneer has a rating of 4.5 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
I feel it was handled properly awaiting now an email
Date of experience: November 18, 2019
Customer service was highly responsive, namely Lawrence
Date of experience: November 18, 2019
Friendly conversation and down to the point. Quick solution finding
Date of experience: November 18, 2019
Customer Service. "Tip Top" everything went so smooth and quickly in rectifying my problem.
Date of experience: July 16, 2021
Great service making for an ease of doing business online.
Date of experience: December 24, 2018
Excellent handling of customer issues in a responsive, friendly, and professional way.
Date of experience: February 26, 2020
I got payment last week and then it's pending few days. They answer me.
Date of experience: February 24, 2020
The reps are very understanding and informative. My problems were resolved as promised
Date of experience: February 25, 2020
Very smooth transmission of funds, never late, always exceeds my expectations!
Date of experience: February 25, 2020
I am satisfied with your service team. Quick response
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2021
Friendly, well informed, made sure that am satisfied with the service.
Date of experience: February 25, 2020
Absolutely pleasant. Got all my questions answered
Date of experience: July 19, 2021
Amazing customer care. 100% satisfied. Literally! Thank you all guys.
Date of experience: September 28, 2020
I am very much happy and satisfied with your services
Date of experience: September 28, 2020
It has been great working with Payoneer, you are the best
Date of experience: July 18, 2021
I'm glad to let people know that payoneer is the best, there services are top-notch
Date of experience: September 27, 2020
High security and well managed database
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Date of experience: November 21, 2019
Awesome! I really like the service provided by Payoneer.
Date of experience: September 26, 2020
Excellent work and very professional in the way you treat your customers
Date of experience: August 12, 2020
The people in customer service respond fast and are very patient.
Date of experience: August 12, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
