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Payoneer has a rating of 4.5 stars from 9,430 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Very polite and helpful customer support officers.
Thank you Payoneer!
Date of experience: April 7, 2021
Anthony served me better today, in fact payoneer has one of the best customer support team.
Thanks
Date of experience: July 29, 2021
Good company.It provides easy and faster transaction in short time.
Date of experience: July 28, 2021
I loved the way how Gabriel assisted this account, he understood my situation
Date of experience: October 7, 2020
Very happy to be part of payoneer customer, professional, quick and reliable partner.
Date of experience: March 24, 2020
Easy and convenient to use. The only issue I'm having is late arrival of funds.
Date of experience: April 7, 2021
My problem was quickly solved by Kim who assisted me
Date of experience: July 29, 2021
Brendan was professional supportive and empathetic, keep the good work...
Date of experience: May 17, 2018
Never had problem since i started using payoneer 3 years ago.
Date of experience: March 19, 2020
Used payoneer over the years and they are quite reliable
Date of experience: August 13, 2020
Anna was very attentive and provided a resolution immediately. Appreciate her hard work! Kudos :D
Date of experience: March 19, 2020
Perfect conditions and they really care about their customers!
Date of experience: March 19, 2020
I always use payoneer for payments, This is very fast and trusted.
Date of experience: March 18, 2020
Thanks payoneer fast support and kindly stuff very good services
Date of experience: July 13, 2020
Still account not verified after so many follow up
Date of experience: October 13, 2021
I am happy to use this all members are supporting here love u payoneer
Date of experience: June 15, 2020
Excellent customer service. Fast payment transactions.
Date of experience: May 26, 2020
The customer support is great and always ready to assist customers.
Date of experience: May 21, 2020
Awesome support system. Agent provided all possible solutions for my problem
Date of experience: May 21, 2020
My doubts were solved with efficiency and effectiveness. All of the staff are very kind
Date of experience: September 23, 2021
Good Experience and I am very happy about customer survives. Thank you.
Date of experience: December 2, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Rameez,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process, and we are very sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but unfortunately we can't adjust verification requirements for legal reasons. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
Thank you for choosing Payoneer! If you need further assistance with your account verification, please don't hesitate to update your review with your customer ID. We will be more than happy to help.
Stay safe!
Best,
Anna from the Payoneer team