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Payoneer has a rating of 4.5 stars from 9,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
My payment issue was resolved in just one call. Easy to connect and fast service.
Date of experience: March 11, 2021
It was a wonderful experience and i, m fully satisfied.
Date of experience: June 22, 2020
Dear payoneer my Experience with You not Good. So please do the need full
Date of experience: October 11, 2021
Happy customer solved my problem fast and good people
Date of experience: September 27, 2021
Great communication. I wait link for update new bank account
Date of experience: February 17, 2021
Payoneer is a very efficient and reliable service.
Date of experience: December 17, 2019
Catching a suspicious drawing... Excellent service
Date of experience: December 17, 2019
Date of experience: December 16, 2019
Payoneer is a very good company. Great work. Keep it up
Date of experience: December 16, 2019
Quite frustrated
Was expecting a solution however it does not cover all aspects
Date of experience: December 16, 2019
Its good i like the way of solution solving related problems
Date of experience: October 20, 2020
Thank you so much for help, really recommend to everyone who is doing international transaction
Date of experience: June 2, 2021
It is a good experience though some services only for me are so slow i don't know why?
Date of experience: October 19, 2020
Mine is okay and hoping to get a fast answer with my issue
Date of experience: October 22, 2020
Thats Customer care person was so helpful and she did her job professionally. I am very happy.
Date of experience: October 19, 2020
I truly recommend Payoneer. No issues at all the past 10 years
Date of experience: October 22, 2020
I love Payoneer, it provides a great international service that other services do not.
Date of experience: October 22, 2020
Trying to open an account with them for more than 1 month... this is a juke.
Date of experience: October 19, 2020
Isn't resolve my problem So I am sad from payoneer bank account
Date of experience: June 2, 2021
A very professional and understanding customer care service. Simply the best.
Date of experience: June 2, 2021
The best payment option ever, you will never regret using them
Date of experience: October 22, 2020
Easy explanation and understanding very kind they talk
Date of experience: October 21, 2020
Smooth transaction! Keep it up guys! Thankyou so much
Date of experience: October 21, 2020
Great customer service, Thank you for your help...
Date of experience: June 3, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Shinder,
Thank you for taking the time to share your review. We have checked it for you, and we are happy to let you know that your issue has been resolved successfully.
We also understand that you had to wait for it to be resolved, and we apologize for the wait. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team