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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,428 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.

  • Service
    426
  • Value
    378
  • Shipping
    254
  • Returns
    246
  • Quality
    366

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.3%
Positive
574
Neutral
29
Negative
47
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Instant Feedback

1 reviews

232
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How would you rate Payoneer?
Top Positive Review

“Safe, Secure, Effective and Efficient”

Kendall B.
12/21/24

Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.

Date of experience: 12/11/24
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Top Critical Review

“Verification failed and failing customer service”

Rolf d.
12/14/24

To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives

Date of experience: 12/4/24
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Reviews (9,428)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1808) customer care (733) customer support (474) bank account (294) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user veroi
Mexico
1 review
0 helpful votes
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May 26th, 2018
Verified purchase

Es muy prolongado el tiempo para enviar mi nueva tarjeta payonner tengo un pago retenido de airbnb el cuál necesitó y tiene ya un mes y no puedo retirar mi dinero por la demora de recibir mi tarjeta

Date of experience: May 24, 2018

Thumbnail of user juanajudithc
Colombia
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase
• Updated review

La experiencia fue buena. Porque responde todas mis preguntas

Date of experience: May 23, 2024

Es una excelente app ya que el dinero llega al instante lo malo es que aveces se demora más de 10dia
May 30th, 2024
Verified purchase
• Previous review

Mi experiencia ha sido buena pero desde el 10 he transferido mi dinero y aún no llega a mi cuenta bancaria últimamente desde que transfiero se demora más de 5 días al llegar a mi banco

Date of experience: May 20, 2024

Thumbnail of user ievgena
Ukraine
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Все круто, але мені необхідно щось написати на 50 символів

Date of experience: May 23, 2024

Thumbnail of user miguela703
Argentina
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Todo resulta muy ágil y práctico. Estoy muy satisfecho con la Payoneer

Date of experience: May 20, 2024

Thumbnail of user arturov24
Spain
1 review
0 helpful votes
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December 8th, 2019
Verified purchase

Mi experiencia con la atención al cliente de payoneer estuvo muy bien. Me aclararon todas las dudas que tenía al respecto y la atención fue amable y eficiente. Estoy muy satisfecho.

Date of experience: December 5, 2019

Thumbnail of user teresav37
Uruguay
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

Mi experiencia es de lo mejor.
Son muy serios en el servicio que brindan
Es muy segura la forma de manejo de nuestro dinero
Totalmente recomendable
Gracias!

Date of experience: July 11, 2018

Thumbnail of user rukic
Bangladesh
1 review
0 helpful votes
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March 4th, 2021
Verified purchase

The representative was very polite and instantly provided me the solution i needed

Date of experience: March 4, 2021

Thumbnail of user user9585
Ukraine
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Спасибо за ваш сервис все идеально и четко служба поддержки клиентов работает на отлично

Date of experience: May 20, 2024

Thumbnail of user eduardol206
Argentina
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Me ha resultado muy fácil abrir mi cuenta en payoneer
Gracias!

Date of experience: May 20, 2024

Thumbnail of user darkoc
Serbia
1 review
0 helpful votes
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March 4th, 2021
Verified purchase

All is good for now, some things could be much much better.

Date of experience: March 4, 2021

Thumbnail of user ahsanulh
Bangladesh
1 review
0 helpful votes
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November 18th, 2018
Verified purchase

Good. Good Good Good Good Good Good Good Good Good Good Good. Good Good Good Good Good Good Good Good Good Good Good. Good Good Good Good Good Good Good Good Good Good Good. Good Good Good Good Good Good Good Good Good Good Good. Good Good Good Good Good Good Good Good Good Good Good. Good Good Good Good Good Good Good Good Good Good Good. Good Good Good Good Good Good Good Good Good Good Good. Good Good Good Good Good Good Good Good Good Good Good. Good Good Good Good Good Good Good Good Good Good Good. Good Good Good Good Good Good Good Good Good Good Good. Good Good Good Good Good Good Good Good Good Good

Date of experience: November 14, 2018

Thumbnail of user abdulr166
Kenya
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

The set up process and account getting approved takes time

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 7, 2021

Thumbnail of user laurat1836
Paraguay
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Muy agradecida por el tipo de atención recibida, excepcional, y muy profesionales!

Date of experience: May 14, 2024

Thumbnail of user haitaoy
California
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

我非常喜欢payoneer这个产品,很方便,很实用,服务也很好,用起来很得心应手,我准备一直使用它,希望贵公司能把产品做的越来越好。

Date of experience: May 11, 2024

Thumbnail of user vivianad23
Italy
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Tiene demaciados pasos para ingresar y desde el movil al intentar poner el pasword se bloquea

Date of experience: April 18, 2024

Thumbnail of user gregoriojosej
Argentina
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

Excelente compañía te ayuda y te solucionas por problema con tu cuenta.

Date of experience: May 3, 2024

Thumbnail of user estebandejesusm
Mexico
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Muy segura en lo que es el tema
De información ala hora de. Sacar la tarjeta

Date of experience: April 12, 2024

Thumbnail of user tefaniat
Romania
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

El caballero con el que hablé fue muy servicial e involucrado.

Date of experience: April 30, 2024

Thumbnail of user miltons156
Argentina
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Gracias a esta aplicación logró hacer mi trabajo más facil

Date of experience: April 25, 2024

Thumbnail of user esperanzas27
Argentina
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Estoy muy conforme, Payoneer me resulta una excelente herramienta para mi trabajo

Date of experience: April 24, 2024

Thumbnail of user agustncarloss
Argentina
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Excelente y muy buena. Solucionaron mi problema, muy recomendable.

Date of experience: April 23, 2024

Thumbnail of user loant6
Viet Nam
1 review
0 helpful votes
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January 5th, 2019
Verified purchase

Cm ơn Payoneer đã h tr nhit tình cho tôi trong thi gian qua,
Hin tôi đang cn cp thêm môt s tk o đ đăng ký merch amazon

Date of experience: January 1, 2019

Thumbnail of user user9502
Ukraine
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Дуже задоволений службою підтримки. Наразі усі питання що у мене виникали, вдалося вирішити.

Date of experience: April 23, 2024

Thumbnail of user jameleddinez
Tunisia
1 review
0 helpful votes
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January 3rd, 2019
Verified purchase

J'ai à peu près 3 ans avec vous. Je suis satisfait. Je n'ai eu aucun problème.
Merci payoneer et en avant.

Date of experience: January 1, 2019

Thumbnail of user roswithar
Germany
1 review
0 helpful votes
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December 21st, 2018
Verified purchase

Durch den Kundendienst war es einfach die neue Karte zu bestellen. Danke.
Was auch mal interessant wäre Kundendienst in deutsch.

Date of experience: December 19, 2018

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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