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Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
A perfect must have account, where you can deal with different currencies in one account and a quick transactions all over the world with just one click through a very user friendly app. What else we need!
Date of experience: August 29, 2018
I used to use PayPal for all my freelancing transactions however their notorious fees did not make it worthwhile for me. I switched to Payoneer because their fees are more reasonable, and they provide faster service too!
Date of experience: August 22, 2018
Way in front, payoneer is all about leading and others trying to catch up. They are so responsive, i believe that these reps really took their training seriously, and have their heart and soul in their jobs
Date of experience: May 31, 2019
Customer service is just ugly. My account was blocked, to unlock I left request, which was supposed to be answered within 2 business days. I was waiting 3 days, no response. So I called to support and now I have to wait another 3 business days and hopefully it will be unlocked. To access live chat you have to log in, but you can not login because your account is blocked. Isn't it smart? Now imagine you went somewhere abroad let's say to vacation and all your money are in Payoneer... good luck with it... I would definitely choose another platform.
Date of experience: January 23, 2020
If there was a zero rating, i would have chosen it.
Now i understand why they only list the 5 star reviews on their website.
I have presented bank statements, translated ID, all kinds of documents to connect my ebay account of 14 years and they all got rejected saying that my docs were not original and they were a black & white copy, noting that they were 100% originals and colored, i even offered to send originals by post and they refused and blocked my account saying they can't tell me the reason why. Ebay shouldn't have made this losing choice and im sure they're getting lots of complaints about Payoneer.
A very discriminating way of dealing with customers, a total failure and an extremely poor and unprofessional service and business.
Been with paypal for 14 years and had an excellent experience, definitely they're a more succesful and professional
Date of experience: October 27, 2021
Dear Marianne,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process, and we are really sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but unfortunately we can't adjust verification requirements for legal reasons. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
We are constantly working to improve our customer service and deeply appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center.
We are always happy to help.
Best,
Anna from the Payoneer team
Im a Canadian customer
And if ever I have any issues
They are always here to help.
Right now I'm going through a hard moment personally
So and hopefully my issue will be resolved fast.
-Payoneer is a customer centric company
I give them 5 stars for my overall
Experiences with the support team
Date of experience: May 29, 2018
While payoneer likes to pride themselves in being a stellar international payment agency, my experience has shown me that not all countries are taken into consideration, especially African countries. I say this not to be controversial but the fact is there are situations that are peculiar to African payoneer users that may not be the case for the rest of the world.
The inability of payoneer to recognise this and make ample adjustments to cater for such situations just shows a lack of consideration.
Date of experience: May 17, 2019
Hi Emmanuel,
Thank you for your comment. We are very sorry that you feel that we are insensitive to the issues of your country and continent. We do pride ourselves on being able to provide a platform for freelancers across the globe to receive payments internationally. In order to provide this service for you and other users around the word, however, it requires us to heed to international law and banking regulation. These regulations that we abide by is a reason why you may notice that the extent that we can provide our service to one country can be different than in your nation. This causes us to be fairly strict with the types of services we provide, and event he types of documents we can accept for verification. We're very sorry about the issue you're facing, and we will submit your valuable feedback to our team. If we can help with anything, please don't hesitate to contact us.
Best,
The Payoneer Team
I'm US based and have been trying for many months to just make simple payments to contractors overseas and have had much dificulty. In one case I had to even open a new/different bank account! Also it is very difficult to get to support the links on the website are confusing. I will say, that once you do reach someone, they seem to be empathetic, but all in all there is too much friction in this service to make it seriously worth the effort.
Date of experience: September 17, 2018
Payoneer has provided me the opportunity to work online and get paid efficiently and flexibly through a seamless portal. Their level of professionalism is unmatched and one of the best part is that no matter what issues you may have, they have the best solutions. In addition, buying online is now safe for me with their security and data protection through their prepaid MasterCard.
Date of experience: February 15, 2021
Although the $140.00 international bank electronic transfer was declined due to a currency discrepancy and my money has not been put back into my payoneer account, I put my trust in Payoneer customer care and the company itself to help me to get my money back. I will wait the 14 business days, that is, until March 4th, 2021 and see a successful outcome.
Date of experience: February 22, 2021
The past two times I've called to figure out a situation, the employees of Payoneer are always there to help. They never once make you feel out of place or that things won't be able to get accomplished. They are determined and very customer focused. I recommend if you have a small business or of any sort, they will make sure you are secure.
Date of experience: November 5, 2018
Payoneer provides one of the best customer service worldwide. Their representative Rachel was very professional. She solved my payment issue in few minutes. Loved the way she handled my request. Best person ever
Date of experience: August 16, 2019
I have been with Payoneer for over four months and I have always received super services each time I call, even at midnight. I find the online navigation user-friendly. The customer reps are pleasant, prompt to answer the phone, polite and knowledgeable. I am able to withdraw funds from any ATM and use Payoneer card everywhere for any transactions. Thank you, Payoneer for making transactions easier for me.
Date of experience: August 1, 2018
I needed to call numerous times In order to get my card, every time I called representatives were telling me that I need to wait. And I submitted all needed, but only after I asked for the supervisor, issue was resolved. You need to make approval protocol better and don't wait for your customers loose their patience and call a lot of times get things done
Date of experience: October 16, 2020
Payoneer is good payment gateway. Continuously improving is really appreciated but still not enough. If can minimize the chat conversation time, it would be great. At the moment have to wait for hours. Secondly, the time between receive payment and deposit in account should be in hours not in days. If you can minimize these two, it would become so lovely.
Thanks for your support Payoneer
Rizwan Ali
Date of experience: July 30, 2019
The verification process was very lengthy. They were not satisfied with most of the paper work I submitted. I have dual citizenship and it seemed to complicated things instead of making things better.
Date of experience: September 23, 2021
Payment transfers are repeatedly delayed. When the same is reported, then sending the transaction confirmation advise is also delayed.
There is a constant worry about whether I will get my money or not.
Date of experience: August 28, 2018
I am not 100% satisfied with Payoneer. I would appreciate if Payoneer could transfer the money faster than its current speed because sometimes money is required urgently. Delayed transfers by Payoneer causes issues.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 6, 2021
Really it was so sad and tired to looking for my money from September 14! 2019 and you give my answers by tape and again tape like video replay so bud. Ok my English are not so good level what i can do now? Also we start in Greek and after few pages you turn to different lunguges! It will be more easy if you have chat room for quest, the girl in the phone is ok and polite but maybe i dont understand so good in perfect english, final i hope i am in the right way.
Date of experience: February 4, 2020
Hello Kiriakos,
We would like to apologize for any inconvenience this situation has brought upon you. We understand you are trying to find a payment that you reported missing, and is very frustrating trying to communicate with our support team as English is not your first language. Our agents will try their best to respond to any inquiries you might have in your native tongue. If there is no response from you within the time frame for emails, your inquiry will be sent over to the next available agent. When this happens, you will be responded in English as not all our agents are fluent in Greek. This is to ensure, that the client's cases get resolved in a timely manner.
After reviewing your case, it appears you were already informed on what are the next procedures in order to locate the missing payment you were inferring about. If you require further assistance on how to do this, please feel free to contact our support team via phones, chats, or email. If you choose to send another email, please expect a waiting time frame of 3 to 5 business days for a response. The fastest way to get your solution resolved is if you contact our support team via our live channels (phones and chats). They will make sure your case gets handled with the utmost priority, and will take the steps to guide you on how to solve your issue.
Best,
The Payoneer Team.
Im having a hard time to navigate the website. Not just me, but almost all of my cousins are having a uard time as well. Not that flexible too.
I still gave my overall experience 4 stars because your support is very accommodating.
Date of experience: March 5, 2021
My account was blocked... Because I have earlier account but never used. I called payoneer customer service they say call the monday... Very kindly communication. I hope a solution as soon as possible.
Date of experience: May 15, 2021
Payoneer app is very easy to use as well as the online website. I have been part of payoneers client circle for the last 6 years and always got the best service. Now the service is even faster than in 2013 when they had less clients ;)
Date of experience: September 27, 2018
Everything on Payoneer is just perfect! If you ever come across any issues regarding your payments or account, the customer support is so hard working and so friendly, they try their best until they solve your problem. I just love using Payoneer.
Mohsin
Freelancer & Video Creator
Date of experience: May 29, 2020
Happy with Payoneer. Helps me easily connect with companies I am working with even if we are miles away. Payments are process thru Payoneer with just a click. It just I have experienced waiting for so long with a pending transaction but thru calling their customer service hotline they solved it within the time of the call.
Date of experience: May 18, 2021
Payoneer never failed me a single time. Payment processing is smooth customer care is awesome and they all setup anytime to help me with business payments at breeze
Love Payoneer. Keep awesomeness going
Date of experience: May 23, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Nazar,
Thank you for providing us with an honest review of our services. We apologize for the lack of communication our support team has had with you over the last few days. Our support team receive many inquiries daily via email. They must reply to them in the order they came in. Due to the large amount of inquiries, we tell our clients to expect 3 to 5 business days for a response. We know that this method is not as perfect as it could be, but rest assure they get handled with the utmost priority. If this case is an emergency we strongly suggest our clients to communicate with our support team via phones. This ensures that your case gets handled correctly and transferred to the relevant department. You also must understand that each department have their own respective time frames, which can delay your request even longer.
After carefully reviewing your case, we see that our support team has sent you an update regarding your case. Your account has been successfully unlocked and we recommend you follow the steps in the email, to proceed in accessing your account. We will let our internal teams know of your honest feedback. This ensures we can provide better communication with our clients in the future.
Best,
The Payoneer Team.