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2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.1%
Positive
613
Neutral
32
Negative
51
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1 reviews

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How would you rate Payoneer?

Reviews (9,485)

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Reviews that mention popular keywords

customer service (1819) customer care (733) customer support (478) bank account (296) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user arthurc215
Belize
1 review
1 helpful vote
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December 22nd, 2020

Apart from being a little frustrated with the utility bill verification after sending three utility bills I had to make a phone call which was excellent everything was taken care of. Apart from that little draw back I can still give them a five star the company has been good to me.

Date of experience: December 21, 2020

Thumbnail of user rabiuli1
Bangladesh
1 review
3 helpful votes
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January 15th, 2017

Im a full time affiliate marketer, and been in this marketing game for more then 8 years to date! I work with many companies, different networks, sometimes with direct advertisers. I also have a team of 230 people from different parts of the world working with me on this business. My business has different types of payment needs and Payoneer fits in all aspect. From receiving payments from affiliate marketplaces to collecting payment via invoicing, from sending payouts to my team to spending online for my Facebook ads - everywhere I am backed up by Payoneer. Its truly a blessing for my business.

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2017

Thumbnail of user firasm1
Bahrain
1 review
1 helpful vote
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February 9th, 2019
Verified purchase

Dear User,

I am astonished and honoured to be dealing with this service.
Thank you Payoneer for solving all my payment gateway issues especially with being outside the United States.
Highly recommended and I put my name to its service A+++.

Regards,
Dr F Osman

Date of experience: February 6, 2019

Thumbnail of user kalpesho
Australia
1 review
0 helpful votes
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June 6th, 2017

I don't prefer to use any ordinary transfer service like Payoneer but my client in south america prefer to get money through and I said I don't mind. Sent money from US to Colombia and already 12 days but nothing happen. Money hasn't withdraw from my US account and so client hasn't got anything and so he is not going to start my urgent work.

And yes as a sender you can't contact after hour.

I used this service first time and I can tell this is worst service professional company should not use.

Date of experience: June 6, 2017

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Kalpesh, I am sorry to learn you have been having issues with a payment. I'd love to help, lease see my PM.

Thumbnail of user catherinee119
AG
1 review
0 helpful votes
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April 23rd, 2021
Verified purchase

I have not received the type of service I'm looking for as yet. Once my account is properly set up do I can have access to it. If I get approved to make deposits and a card is given to me I will be in a better position to describe my experience.

Date of experience: April 23, 2021

Thumbnail of user josed329
Florida
1 review
0 helpful votes
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June 7th, 2021
Verified purchase

I had a very uncomfortable situation trying to recover my Payoneer Virtual Card details
And tried chat and also the contact number to no avail, submitted an email. And luckily at the last minute, I was able to communicate effectively and efficiently with a Customer Care Rep. Who was very eager to resolve my issue and demonstrate knowledge, and was very confident. He was able to solve my issue in a timely manner, for which I am very grateful.

Service
Value
Shipping
Returns
Quality

Date of experience: June 7, 2021

Thumbnail of user wilsona37
Ecuador
1 review
0 helpful votes
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March 6th, 2021
Verified purchase

Trouble for your account to get paid even if it's from local banks. I wanted to activate my account to send my money to another payoneer and couldn't until I meet set parameters which I don't understand as it is my money and not yours. Systems doesn't allow more then one document to be sent and without calling or chatting, issues never get resolved other wise. Hope there is some change as it will not benefit me but the company and the people who relay on your services to get paid from abroad.

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality

Date of experience: February 4, 2021

Thumbnail of user oracleq
Payoneer T. – Payoneer Rep

Dear Wilson,

Thank you very much for taking time to leave a review. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.

Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.

We recommend that you provide the requirements as soon as possible so that we could review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please be assured that reviews like this are not going to happen every time you are receiving a payment.

We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center.

We are always happy to help.

Best,
Anna from the Payoneer team

Thumbnail of user pradheeshp
India
7 reviews
8 helpful votes
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May 7th, 2016

Worst ever experience I faced with Payoneer last week. I couldn't able to receive money from the company I work. When I contacted the customer support, they said that my client's account is inactive. When I asked my client, he said he could pay everyone except me. He couldn't find my account. It has been since 5 days after filing a complaint. Till now no response from Payoneer. They can spit on them for having a worthless customer support. Don't they know to check what's wrong and solve it?

Date of experience: May 7, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Pradheesh, please see my private message.

Thumbnail of user junies4
South Africa
1 review
1 helpful vote
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July 29th, 2022

I have been a client of this company for more than four years. The way my issue has been handled with having settings changed on my account has been absolutely disappointing. I used to be able to send USD funds to another Payoneer account holder but the function was removed for no reason, leaving me with the GBP and EUR functions only. That means I have to convert my USD currency before sending it out and I am charged for that. When I asked for this feature to be reactivated, Payoneer gave me all sorts of stories and I still haven't gotten any assistance or a satisfactory answer. I also can't lodge a formal complaint with them as they don't fulfill things they say they will or just ignore emails altogether. A colleague who queried the same issue was able to get immediate assistance and the feature was reinstated immediately after a brief conversation on Twitter, however, my problem has been ignored.

Products used:
Debit card

Service
Value
Quality

Date of experience: June 29, 2022

Thumbnail of user oracleq
Payoneer T. – Payoneer Rep

Hi Junie!

Thank you very much for sharing your review. We are sorry to hear that you have encountered a situation like this.

We have sent you an email regarding your matter, please feel free to respond to it if you need further assistance. We are always there to help.

We appreciate your feedback and sincerely apologize for the inconvenience!

We wish you a wonderful day!
Shelly from the Payoneer team

Thumbnail of user georgianaa2
Singapore
1 review
3 helpful votes
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June 8th, 2016

People be careful! They are blocking accounts based on ip.If u and other person are logging in from the same ip, they will block your account with no explanation.We had to figure out for ourselves where is the bug, cuz Payoneer don t know how to do their jobs, and don t know to ask for security informations if they think that is a fraudulent log in. They only block your account and your funds. Payoneer, your anti-fraud algorithm is very stupid... and i am asking myself what is happening with our personal info after this blocking? Why is soo soo hard to do your job Payoneer? Here at Jabber you say you are sorry and you wanna help, but you never solve any problems that we, your customers have. How many of blocked accounts you gave back? None!

Date of experience: June 8, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

I'm sorry to learn that you feel this way, Georgiana, At Payoneer we do put the security of our users first. Please see my private message, I'll be happy to personally look at your case.

Thumbnail of user andrews523
Ukraine
1 review
0 helpful votes
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August 4th, 2018
Verified purchase

I've been with Payoneer for over 4 years now. If it wasn't for them, it would be very difficult for me to receive payments from Upwork. You have an option to order a Master Card from them that is linked to your Payoneer balance. Any ATM works for withdrawing money from your card/account. Excellent phone, email and chat support. IT, Security and other departments are also doing a great job. It's very noticeable.

Date of experience: August 2, 2018

Thumbnail of user janeyb
Texas
1 review
7 helpful votes
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December 3rd, 2016

My company recently switched from ADP to payoneer, and let me say this is not a good experience. They give you a 5 day processing fee which eliminates the whole idea of direct deposit. It's basically like waiting on a check but not as secure.
A lot of people rely on getting paid on the 1st because of rent/mortgage, bills and feeding their family.
I feel like my company shouldn't use this company because it's very stressful for the employees.

Date of experience: December 3, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Janey, I'm happy to learn more about the incident you have had- please see my private message.

Thumbnail of user mds129
Bangladesh
1 review
0 helpful votes
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August 3rd, 2020
Verified purchase

I was facing some issues with my Payoneer account. After sharing my problem with local expert Payoneer user they suggest me to call customer care.

It was bit of waiting to get me through an agent but I am happy and satisfied with customer care agent's support.
My suggestion is that if anyone face any problem with you Payoneer account don't hesitate to call customer care they are friendly and respective to their customer support.

Date of experience: August 3, 2020

Thumbnail of user catalinh
Romania
1 review
0 helpful votes
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September 7th, 2018
Verified purchase

The service provided by Payoneer is pretty nice, with relatively low fees. However, the site's structure is a bit hard to understand, and you can get lost in it. I could say it's not intuitive at all. The customer support portal is provided by custhelp.com, which makes it very buggy and not user-friendly. The waiting times for the live chat support are ridiculous. (2 hours)

Date of experience: September 5, 2018

Thumbnail of user francisn15
Kenya
1 review
0 helpful votes
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May 18th, 2018
Verified purchase

I have used Payoneer for a year now and am happy to say it has been a pleasant experience with a difference. No hustles as I can withdraw my money from anywhere in the world. Also, simple procedures and secure.

Thank You for such a service

Date of experience: May 16, 2018

Thumbnail of user asadz4
Pakistan
1 review
0 helpful votes
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April 9th, 2021
Verified purchase

I am using Payoneer from last 10 years and I love the service due to its wide range of variety and professional staff. One thing I dont really like is they hold payment some times and takes lot to release which they need to confirm fast and release earlier.

Date of experience: April 9, 2021

Thumbnail of user lyleh13
GB
2 reviews
5 helpful votes
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July 19th, 2016

I regret ever signing up to Payoneer. There support is terrible. They keep losing payments. I've waited a month now for them to refund £500. Support is a joke, staff keep contradicting each other, I can't get any straight answers.

Date of experience: July 19, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

I am sorry to hear you had such an unpleasant experience, Lyle. I would, however, love to help you out. Please see my private message.

Thumbnail of user ahmadh31
Israel
1 review
0 helpful votes
  • Send Message
August 5th, 2018
Verified purchase

My account was under review all the time (since a year ago), but once I called customer service dept. I've an excellent service by Mark who checked with the account approval dept. and assured that account is given a go.

Date of experience: August 3, 2018

Thumbnail of user rainerz
Germany
1 review
0 helpful votes
  • Send Message
January 3rd, 2019
Verified purchase

Not only was I guided to the best solution for my problem. I also got what I was supposed to retrieve myself long time ago. All in a friendly and understanding way. Even though it was 31st of December last hour of work. Happy New Year

Date of experience: January 1, 2019

Thumbnail of user stnn
Pakistan
1 review
0 helpful votes
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March 3rd, 2020
Verified purchase

So my card was stolen by Pakistani customs officials and several transactions took place which i was unaware. Called the Payoneer customer support and they helped me get my money back and order a new card.

Really pleased with Payoneer!

Service
Value
Shipping
Returns
Quality

Date of experience: March 3, 2020

Thumbnail of user elliott18
Florida
1 review
0 helpful votes
  • Send Message
July 20th, 2018
Verified purchase

I was given $5 to my account and before I could even use it because of outrageous fees I was left with $1. Then I find out that using that $1 will results in another $2 feet for using it. So in other words, I could never spend any of the money. Horrible was to take advantage of your customer base by stealing their money. This is a true story too, I wouldn't recommend this method of payment to anyone unless you feel like giving them most of your money.

Date of experience: July 17, 2018

Thumbnail of user giorgiod3
Spain
1 review
0 helpful votes
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June 2nd, 2018
Verified purchase

I had a couple of queries that were certainly not common, and it was dealt with an extremely good and professional manner, something that obviously called my attention and offers another good reason to warmly recommend Payoneer to anyone, and thanks Gami for her customer care.

Date of experience: May 31, 2018

Thumbnail of user khurrams9
GB
1 review
0 helpful votes
  • Send Message
November 10th, 2018
Verified purchase

Iv been using payoneer for almost a year. All my family and friends use it. I recommended them. This is the only service thats helping the paypal solution and helping webmasters around the world.

The best payment processor with excellent support. Highly recommended.

Love from Pakistan

Date of experience: November 6, 2018

Thumbnail of user darlenem137
Belize
1 review
0 helpful votes
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November 15th, 2019
Verified purchase

Any of my issues have always been resolved in a timely fasion. Agents are always knowledgeable about the product and very friendly. Sometimes you get another department by accident and even if its the wrong department they still try to help you.

Date of experience: November 12, 2019

Thumbnail of user rafeeqs
Pakistan
1 review
0 helpful votes
  • Send Message
September 20th, 2018
Verified purchase

I have been using Payoneer for quite time now and I am very satisfied with all the services. Especially the customer care is very good. These guys are always polite and have a hunger to resolve the issues. Highly Recommended.

Date of experience: September 18, 2018

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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