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Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Hello sir I am repeatedly informing the paytm team. But till now my pennier has failed to tell why my payoneer is not getting done. Where is my payment stuck? If you guys do not give us complete information within 7 day, then I will go to consumer court against you guys.
Date of experience: August 17, 2021
Me atendieron amablemente en español y resolvieron mis preocupaciones.
Date of experience: October 24, 2024
Payoneer's service is not worth the fee they charge. The customer service is slow, especially over email, and it takes them at least 5 business days (not including weekends) to do even the simplest of tasks. In today's global economy they work at 1970's speeds. If you want to take payments, I would suggest you set up a simple online store with wordpress, woocommerce and stripe. Even if you don't know about web technologies it is worth the 2 days of sweat equity over having to work with this type of service.
Date of experience: September 17, 2020
The way they set up the fees is the real scam. $3USD monthly maintenance fee $12.95 ($13) activation fee! I have lost about $36 dollars having an account with them I hate it! The people on the call lines don't know any better they just direct the phone conversation to a solution.
Date of experience: December 10, 2016
I needed a document to prove that my account for Global Payment service was really mine.
Then I called for Payoneer customer care, I explained my needs, and all I had to do was waiting a few minutes to be satisfied.
It's really pleasant to know that you can count on your payment company to help you be credible in the eyes of your customers, to help you grow your business.
Thanks Payoneer!
Date of experience: May 5, 2020
Payoneer needs to provide a good customer service. It should be a part of their policy. Payoneer has irresponsive emails and live chat. Only call is not the solution its an expensive thing. It took 7 days to clear just 92$ imagine what if the amount was bigger and with irresponsive emails get the customer more frustration. Act before its late
Date of experience: October 1, 2020
If you are not in the US. You are able to recieve payments. YAY! And you can also shop in US currency without having to worry about the exchange rate. I don't quite understand the other rates listed on the card but that's fine and they have very good customer service. I think a plus is also that they have live chat and have extended the hours. I am upset though that once I cancel an order it is hell because then the money still ends up leaving the card.
Date of experience: May 16, 2018
I had made 2 payments to a contractor I was working with. I was subsequently asked to complete 3 verification steps, which I did... reasonable enough. I got an email the next morning requesting me to complete additional verification steps like updating my public website with a message for their team to review ($#*!ing stupid) and a few other steps... fine whatever, I need to pay my contractor. I then receive another set of verification steps asking for screenshots and email records of my conversations with the contractor... and then their document upload tool doesn't accept anything unless i take a photo of it with my phone, email it to myself, download it and then upload that picture.
I ended up calling their support team (impossible to find their contact details) and ended up requesting all my payments be cancelled so i can just use paypal. What a $#*!house experience all around
Date of experience: April 27, 2021
Dear Peter,
Thank you very much for sharing your experience with other customers. We regret to hear that you have experienced these difficulties with your payment verification.
Please note that Payoneer operates in full accordance with the international financial business regulations. Reviewing our customers' activity is required by law. Our system automatically chooses payments for review according to internal criteria. During the review, both payer and receiver might be requested to provide certain documents so that we make sure that the payment complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please rest assured that reviews like that are not going to happen every time you are sending or receiving a payment.
We apologize for the inconveniences that you have encountered and sincerely appreciate your feedback. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Stay safe!
Best,
Anna from the Payoneer team
I am still patiently waiting for my $197 to appear in my bank account which is still hasn't. Understand why this is taking longer than usual because at first I gave the wrong account and routing number but I have since then corrected it so I still should get my $197
Date of experience: March 14, 2019
Hi Brianna,
Thanks for providing your feedback. I just want you to know that we are very sorry for the length of time it has taken to reprocess your transfer. Please know that your case is being treated as a high priority, and we hope to have it resolved for you soon. I have sent you a direct message with some more details about the case and the process that goes into this, so feel free to reply to that message if you have any additional questions.
Best,
The Payoneer Team
The customer care rep, named Kim, was awesome, the company of payoneer sucks. They could not do a simple thing just like sending me an email so I could know that I was missing some info for my payment. But I thanks Payoneer for that because if it wasnt for their mistake as a company I wouldnt be able to meet Kim. She is a wonderful person and the best Rep. I have ever talk to, really professional and polite.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2021
I was checking my Payoneer Master card transaction detail and noticed 3 different unauthorized transactions made in a short period of time. I tried to send an email to Payoneer Customer Service and at the same time I made a call. My telephone was received politely and was asked my problem. After some verification process, my Payoneer customer service agent solved my problem right away. I received necessary emails related to the issue; the existing card was blocked and new card is being issued and will be shipped at no extra cost.
I really appreciate the knowledge of the Customer Service Representative that made me feel safe to use the Payoneer Master card in the future.
Date of experience: January 1, 2020
The representative who helped me was very patient, polite and helpful! The website was less than adequate in my opinion. You really have to search the entire website to find a dang phone number for help.
Date of experience: October 30, 2018
I'm very impressed with the kind of help that I received! I was having difficulties in withdrawing my money due to card deactivation. However, the matter was solved in just one working day and that is really impressive! Thanks a lot...
Date of experience: October 24, 2018
I love the prompt responses I get whenever I call about any issue. Excellent service all round. The folks in customer service are very knowledgeable and very polite. It is always a pleasure dealing with them.
Date of experience: June 6, 2018
This is the easiest/cheapest/fastest and most reliable service to start building your business on Amazon, espesially if you are from a country where you can not (or do not want to) withdraw you finds directly in local currency.
It will fully serve your business and personal financial needs!
I just do not know any other service like this, so it is definitely 5 stars for me!
Date of experience: February 16, 2017
Absolutely terrible company. I would never recommend working with them based on their total lack of understanding. They fail to understand their own app, and it's total failures. It's full of bugs, and an absolute mess!
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2020
I would most definitely recomend your service however the restrictions place on the customers transactions is too stringent in My country Jamaica. I do hope the policies will change soon not to limit the funds one can withdraw in a day.
Date of experience: July 18, 2018
Payoneer should make it more easier for users can send or receive money between payoneer users account like PayPal. If payoneer allow thereof then it will be the best online payments company in all the world.
Date of experience: February 12, 2019
Hello, Milton
Thank you for your feedback. We are constantly working on enhancing the service to make it more convenient. I am sorry to hear your frustration in the regards to availability of this specific service.
The main purpose of our platform is to receive payments. The "Make A Payment" service is an additional service that we offer. It has no commission, but it has certain requirements. By default all accounts are enabled to receive payments, however the option to send funds to other Payoneer users is enabled only if it is an active receiving account.
The fastest way to have this service fully enabled is to receive more payments from companies that offer Payoneer as a payment solution.
We will appreciate your understanding in this regard
Please let us know in case if you will have any additional questions arising
Best wishes,
The Payoneer Team
I have been with Payoneer since 2012 and found them helpful all the way. Really good service, great customer care, I am using this service for my website https://www.tarteelequran.com and I have never faced any issue in receiving payments. Highly recommended.
Date of experience: November 6, 2018
En general presta un buen servicio, se debe pagar comisión por todo, pero algunas son bajas, así que hay que saberlo manejar.
Date of experience: September 25, 2024
Horrible company to do business with. Very difficult to work with. Stay
Away, you will waste your time and money dealing with their complete
Incompetence. Horrible customer service and dropped account without
Notice leaving me stranded.
Date of experience: July 17, 2018
Great working with payoneer.
Excellent customer care service.
Th customer care agent was so polite and patient.
He consider my issue seriously.
I am a seller on Amazon and payoneer is great way to receive payment.
Date of experience: June 18, 2018
No fee charged for both payments received and withdrawal.
Quick support for our issues.
But we suggest PO to show your customer support contact number on PO website, so we can easier reach you.
Thank you.
Date of experience: September 30, 2021
Excellent service hands down, they talk on my own language tagalog, they solved my problems like a warrior fighting for a battle for me.And I am the King commanding them. Thats what service is all about.
Date of experience: March 9, 2020
The customer service representative was very polite and she is the one who took my details when I am can't give it to her due to my slow internet connection. She waited so long for my answer to her question but she is still there to patiently wait for my account details. Thank you, Ma'am. Until next time.
Date of experience: August 21, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
I'm sorry to learn about your lack of satisfaction from our fee structure. Fees might differ from countries and sign up programs, as for some of our partners the fees are different.