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Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I had a wonderful experience with Payoneer today. The representative listened to my concerns and answered all of my questions. She even helped me fill out a form that was pending and required. She was patient, kind and helpful.
Date of experience: July 16, 2020
As a small busines owner I really need a proper money flow. Customer care / service was very polite and helpful with an issue that would make me decide either to stay or not with payoneer. Thanks to your customer care team I decided to stay!
Date of experience: January 28, 2019
I had an unexpected problem, in crediting money from Airbnb, for some
Verification on my account. Note, that I use Payoneer, well over a year.
Mark, in USA phone, understood my problem very fast and assure me
To solve the problem as soon as possible.
Date of experience: November 8, 2018
If you need full support in any of your business experience, you will choose Fiverr, I have been using their service more a year and I am very pleased with their punctuality, service, total support in my business, easiness that they provide.
Thank you, Payoneer
Date of experience: August 6, 2018
If you wanna get cancer, use Payoneer at your own peril. And if you endeavor to use them, you will. The company lures people with false adverts. I don't think giving them a one star is enough. HORRIBLE company!
Date of experience: February 19, 2016
Very patient with me and answered all my questions and fixed both problems that i had. Love that i was able to get it fixed now instead of submitting an email and waiting and wondering if they received it. Love the live chat thank you
Date of experience: June 11, 2018
Great company. Providing service that sells. This company has brought new light to the service industry. By making there mark and bringing financial help to people all over the world. So I for one is rather grateful for this.
Date of experience: May 7, 2019
I had question about my withdrawal from payoneer to bank account explained and solution proffered. Excellent customer support. I didn't want to wait on queue for the Live chat, so I called the customer Support line. I got a good and patient response. Thank you.
Date of experience: October 14, 2019
I don't like the waiting time for my payment to be approved, I understand all security checks but this is too much I think. Still, I am using Payoneer just a month and I hope you guys will improve and change my mind.
Date of experience: March 3, 2020
Hello
I contacted Payoneer CS and I asked Inga why do Payoneer allows some customers to have a 1.8% withdraw fee and why some of us pay 2%.
I explained that I did not sign up with Payoneer due to many scams online and I did not want my financial information spread out there so I took the safer route and signed up normally through Payoneer.com.
Later to find out that I am paying extra for trying to be safe and actually be an organic customer with Payoneer and not clicking any fishing links.
After Inga spoke to her supervisor I was told to wait 3 month and try to ask again. This is doesn't make any sense to me, you allow some customers to have a different fee rate without allowing a change, when I asked what should I do in order to receive the discount in the future I did not receive any explanation.
Please take this letter into account and see if you could help me change this.
Thank you
Omer Fintsi
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2021
We needed to get a refund from a payment that we made through Payoneer, and I called Payoneer's Customer Support. They were extremely helpful, polite and efficient. We have received communications from them, and am confident that my issue will be resolved.
Date of experience: October 26, 2018
Very helpful in assisting me with my issue. I would like to use her again if i have to call back.
She managed to get an update in the account i needed badly to receive funding from another account. Thanks so much!
Date of experience: November 28, 2018
When I discovered payoneer all my problems to work online were effectively solved.
In fact, until now I don't know any other service like Payoneer, they make it possible for you to work on what you want and wherever you want. :)
Date of experience: January 29, 2017
I had a very bad experience with Payoneer. Their customer care is really bad, they don't even reply to messages and calls! I contacted them like 5 times and I got a reply after about 2-3 weeks and they never solved my problem or give me useful answers and info about their products and services.
Date of experience: April 30, 2016
The representative was very helpful, She is a Twenty one pilots fan So she automatically Rocks!
She was professional and walk me through my problem and how to fix it, and she provided me with all the info that I needed if somehow I got another issue!
Thank you twenty one pilots for uniting us!
Date of experience: November 7, 2018
I have an account with payoneer since long time. I view its team as highly professional and very helpful to the customers. I think they have complete ability to face all competitors in the market. I wish them a very wonderful future.
Date of experience: May 24, 2018
This has been happening for the past 2 weeks where my payments for work done is being delayed instead of 2 weeks I have to wait three weeks before I can have access to my funds from Payoneer. And the same excuse is it has to be investigated as per policy. I am not sure what is there to investigate as the same employer pays me the same amount the same time twice a week there is an established pattern yet still there is an investigation I feel discriminated against due to my not being an American Citizen. I would normally recommend the services to other persons in my country however after dealing with this more than one time I will not be recommending your services to others here.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2020
One of our ways of receiving is payoneer, without any reason you blocked my account and my clients are not able to pay us, our company is not knowing what happened, we wait for a response from payoneer as soon as possible.
Date of experience: November 20, 2018
Have been using Payoneer for years now. I have about 6 years in usage and always on top of the service, great service. Sometimes the customer support lacks a bit of English and strong accent but nothing is perfect but definitely responsive.
Date of experience: May 25, 2018
Red is the best customer support ever. He had gone beyond for me, to help me with the issues on my account
Date of experience: July 9, 2024
Very bad experience. How come the cancellation of my withdrawal is taking 14 days? Come on! You can do better than this. Its clear that my bank account is close and they cannot even see any transaction coming to my account. Nonsense policy payoneer! Why not verify if my bank is still active or not? If its proven that its inactive then just charge my money back to my payoneer account
Date of experience: August 9, 2021
Dear customer,
Thank you for your taking the time to leave a review! We appreciate your willingness to share your experience with other customers.
Most of the bank transfers that are sent from our system land to our customers' accounts timely. We're very sorry that you have encountered the difficulties that you've described.
When a payment reaches a bank account that is not active anymore, it can take these 14 business days to the funds bounce back to the account. This time is due to involve other parts, as our bank providers, in the process to return the funds.
We hope for your cooperation and understanding.
Best,
Leticia from the Payoneer team
I have received funds in my account but it won't let me send payments to other users because I have to receive more funds. Such a stupid system. Every time I receive payment they deduct 1 percent. What the heck. Maybe a fix fee but no 1 percent. You withdraw they will deduct then they will not provide decent currency conversion fee. All in all its a good concept that we can receive payment in us dollars and withdraw in a bank but too much charges.
Date of experience: June 5, 2018
I really enjoy payoneer and it's services it provided and I'm glad to be part of those using payooner to make and receive payments. I so much Appreciate the fact that all card shipped are free. Keep the good work.
Date of experience: December 5, 2019
It is sad that this happens right before the holidays. But thw rep I spoke with was good and assured me that it should be good within 48 hours. Hopefully this gets well taken care off as soon as possible
Date of experience: December 20, 2018
This is my third call with phone support these 10 last days, and my experience with them was just perfect, suport people are very clear, helpful and very polite, and they're helping me solve a difficult problem, thanks again Payoneer!
Products used:
Payoneer offered to send me yet another new Mastercard, for free.
Date of experience: December 23, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi, Please see my private message to you.