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Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
The customer care representative was thorough enough to walk me through all that I needed to do and then directed me to wait as the management will sort out my request for another US account. Overall she was polite and mannerable. Good experience!
Date of experience: August 3, 2020
Hi everyone... if you are professional and working hard to support your family and business then you are here at the finest place where you will find a great services of payment processing. Excited to have this payoneer services.
Thanks payoneer and its team.
Date of experience: October 30, 2018
It was the worst mistake i made. Please do not ever sign up for it. They are the worst service ever! My card didn't arrive for almost 4 months and i didn't get it ever at last i cancelled my account! When i tried to send their support emails they replied back with bot generated emails. When i tried to do live chat it took me 40 minutes to get to number 1 on queue and then it reset itself again to number 32. They just play games with you and suck money out of the wallets! I had my first payment of 44$ in it and i thought i would use payoneer but i didn't know that they are this $#*! service. I left those 44$ and didn't withdraw them because i couldn't without my card which i never received! Please for god sake don't ever sign up for it! I posting this here and almost everywhere so nobody regrets it later! I got tired of their $#*!
Date of experience: July 22, 2016
Payoneer is robust platform to receive funds globally and also to get money credited to your local bank account within 1-2 days. Loved the lowest service fee and fastest funds delivery service so strongly recommends to try at least once and experience the difference.
Date of experience: August 6, 2018
Mark was very helpful, identifying and fixing my problem right away. Sebastian was also very helpful. However, I felt that previous staff were not so helpful only giving generic responses and not thinking outside of the box for a solution to my unique problem.
Date of experience: September 24, 2021
I've been receiving my royalty checks from Getty for many. Many years. The previous direct deposit system worked fine as it was. I am now part of Payoneer and have no idea about the usefulness or advantage of the system or how it works. I received a notice that I now had a USD account. The reason I went to Payoneer was to find out what that meant. I was hoping that it didn't interfere with my direct deposits to my bank, as has always been the case and always dependable. I like simple. Want to keep it that way.
Date of experience: October 25, 2018
They wait until you have enough money in your account and then they block access to your account and your funds will disappear. I have been trying to get in contact with them for a month but their customer services is useless and they will just tell you that they are looking into it. Total scam
Date of experience: June 28, 2017
Hi John, I regret to hear about the issues you had. In order to understand more and help you out, please see my PM.
This company is simply fraudulent, they withhold funds on spurious grounds. Thier responses and requests illogical and unreal.
One such moronic response is " as your bank to return the funds to us"
As a payment provider, they absolutely know that the receiving bank has no knowledge of where a payment may be lying or is able to furnish me with any information other than " please ask the person making the payment to ask their bank to trace the funds"
Date of experience: March 18, 2018
Hi there Robin,
It is unfortunate to hear about your experience. I understand that this may already be resolved, but we value all input from our customers and want to look further into your case and follow-up with you. Please send us a private message here with your customer ID and email associated to your Payoneer account.
Thanks,
The Payoneer Team
I want to suggest payoneer that there must be some identifications like photos or identification number of a person who is using the card... in some cases we are not able to provide the proofs that the card belongs to us and at that time we have to lose our card. She must be improved...
Thanks
Date of experience: February 12, 2020
Great customer service but crappy website!
Kindly fix your website issues!
How would you feel if you have a child that is sick or relative that needs medicine and you are waiting for the money so you can buy that medicine.
How would you feel if your bills are all due and you are expecting that your account is working but since there is a website issue you cannot pay the bills and the provider will cut the services and you will be charged penalty fees and your credit score will be affected.
Date of experience: May 28, 2019
Outstanding experience. Its my first time to use but i am very satisfied...
I recommended it strongly. The cs service is very good and polite.
The person who assist me is very professional and not an average joe.
Date of experience: May 24, 2018
My "pending payment" was not resolved until I called payoneer hotline it cost me a lot of load to resolved my issue with out knowing why my payment is pending! Thanks to customer service they help me out.
Date of experience: October 12, 2020
My experiences on Payoneer are always very satisfactory! Their customer service is always very kind and concerned about my issues. And in the end, I am always leaving as happy as ever.
Special thanks to Mr. Evans :)
Date of experience: June 5, 2018
Just impossible to get mail\ chat support!
Apparently you need a rate to get any comment, but the system doesn't even tell you that!
Thank god for phone support, too bad they don't publish the local phone number.
Date of experience: June 27, 2018
Very easy, no hassle, very convenient. I will recommend to my family circle as well as my friends. I'm glad to meet this company or agency. Hope that it will not change and it last forever. Thank you..
Date of experience: August 2, 2018
I was unaware that Payoneer has a fee that they charge when the account is inactive too long. I was not informed of this fact when I signed up and I was charged without notice when there was no activity for a few months.
They also want people to phone in to cancel their accounts. This fact is not listed on the web site.
Date of experience: June 19, 2018
The representative was polite, though I was not able to receive the email that she was suppose to send after the conversation. She said tracking number would be sent. Still waiting for it. It's been over 12 hours
Date of experience: November 26, 2018
Very polite and efficient customer care. Despite the current situation, I get instant responses and my queries are responded to instantly. I also hope to get more feedback about the status of my account via email. Thank You
Date of experience: May 5, 2020
I had to call the Customer service but I was afraid to talk on phone. I'm not fluent in English but the customer service was so helpful. He explained the same thing twice or more =) My problem is solved. Thank you for your help. You are the best...
Date of experience: October 8, 2018
I got a recommendation by my colleagues about Payoneer. I will most definitely use it as my main payment service and I like it. Just work on the speed and you will be pretty much excellent. Good job, highly recommended service.
Date of experience: January 15, 2019
My concern was solved within the day. I have been waiting for a couple of days so my account could be verified, good thing I called and right there and then I was able to receive the support that I need.
Date of experience: July 14, 2021
I believe it is hard to work under pressure in Pandemic but I like how beautifully they listen and solve our problems.
I am waiting for the solution to my problem which I believe will be solved soonot
Thanks
Date of experience: June 2, 2020
They offer a great customer service, but the shipping of their cards is too bad. I ordered a card almost 40 days ago and I did not get any card at all, I had to request a card through expedited shipping, luckily, a customer service agent offered 50% discount.
Date of experience: February 23, 2019
Hello, Mateo
I am sorry for any inconvenience caused by your card not being delivered promptly. Unfortunately, we do not have any control over other country's local mailing service. Normally cards are delivered within 2 to 4 weeks, however when those are shipped through regular mail there is no tracking number for the shipment. I understand that it can be frustrating, but Payoneer is not liable for card shipping as from the moment when we pass the cards to postal service, the shipping process is out of our control.
I am glad to hear that you are happy with the provided solution. Please do not hesitate to contact us anytime for any assistance you might require in future. We will be glad to help.
Best Wishes,
The Payoneer Team
My money is secure and i can use the service anywhere in the world. Also, they have by far the best customer service when compared to their competition. I have been using Payoneer since 2014 and have no complaints at all.
Date of experience: November 8, 2018
As a person who is constantly on the go and pressed for time, getting quick and reliable service is of paramount interest to me! The service I received, from the Payoneer agent satisfied all my needs in a timely manner. The agent understood quite quickly what I needed and provided the information after I satisfied the security requirements.
Date of experience: September 24, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
I am sorry to learn about your experience with Payoneer, Syed. I will be happy to try and improve it for you, please see my private message.