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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.1%
Positive
613
Neutral
32
Negative
51
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Reviews (9,485)

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Reviews that mention popular keywords

customer service (1819) customer care (733) customer support (477) bank account (296) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user samuele126
Nigeria
1 review
1 helpful vote
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December 18th, 2020

I initiated a bank withdrawal on the 7th of December, till date, I'm yet to get a definite response as to where my money is or when I would receive my funds. The only response I've gotten consistently is they're investigating with their partner bank and would provide me with a proof of withdrawal. I understand Payoneer is not a bank, but I can't understand why it would take more than 2 weeks to resolve a withdrawal issue. I'm totally dissatisfied with the service rendered! With the fees they charge, I expect better!

Date of experience: December 18, 2020

Thumbnail of user juanp129
Peru
1 review
0 helpful votes
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September 6th, 2018
Verified purchase

To get my funds released, I needed to complete a simple online form. Customer support gave me a couple of instructions to proceed with, but we finally found out that the problem wasn't on my end, but it was rather a system glitch. I was even suggested to send the form on an email to speed things up. The issue was solved in less than one hour!

Date of experience: September 3, 2018

Thumbnail of user keishas35
Belize
1 review
1 helpful vote
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September 4th, 2020
Verified purchase

I've placed order for my Payoneer card since June 20th and it's now August 5th and I still have not received my card. I was able to speak with a customer service rep who gave me another option of sending the funds to my bank account, which I was not aware of. I did my withdrawal and I'm now awaiting email to confirm when funds will be available in my bank account. She was so much help and guided me through everything.

Date of experience: August 5, 2020

Thumbnail of user rajinders5
India
1 review
1 helpful vote
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June 6th, 2017

I have requested few payment through Payoneer and 2 Out of which was paid and status showing it will reflect in your account after 2 days. And Then I had shipped goods and suddenly after 2 days What I saw that payment declined and I had contacted customer and asked him about it and he said that his card charged already and nothing returned back to his card.
No one know where is my money and payoneer support is not responding.

They are cheating peoples daily, We need to file complaint and shut this $#*! bussiness asap.

Service
Value
Shipping
Returns
Quality

Date of experience: June 6, 2017

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Rajinder, I am sorry to learn you have experienced issues with your payment. Please see my PM so I can learn more about the issue and help you out.

Thumbnail of user mijanurr1
Bangladesh
1 review
2 helpful votes
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May 20th, 2017

Payoneer make fraud every day. They target you when you get a new card, then you paid and active it. After 1 year when you successful paid fee renew your account... after few day you can see you account will be blocked. When you ask them, why block my account? They are replay you, you application under review & take your time minimum 15 days. After they answer, we can't account back to you. If you ask them what is specific reason for account block? They can tell you, we can't tell about that specific reason. All over the world daily they can 1000++ account block by this way and earn $ *******++... so keep safe and use another company for payment receive option.

Date of experience: May 20, 2017

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Mijanur, I am sorry to learn about your situation with Payoneer. Please be aware that according to Payoneer policy, all accounts must meet our terms and conditions. I'm happy to look into this for you, feel free to PM me.

Thumbnail of user aminec3
District of Columbia
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

With Payoneer, you can easily transfer your funds from your different freelance online platforms or e-commerce then you can retrieve them to your local bank account or buy online.
Besides, its support team is very competent and available to solve your problem until you get satisfied

Date of experience: January 18, 2021

Thumbnail of user toniam3
Washington
2 reviews
0 helpful votes
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February 18th, 2021
Verified purchase

It's a nice way to get paid directly. However, lost of trouble logging into my account and changing passwords from my mobile device. I tried a different browser and gained access, but lost it again. Too many obstacles in order to gain access to my account.

Date of experience: August 30, 2018

Thumbnail of user sarar971
Nicaragua
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Rapidos y efectivos, nunca dan problemas y cuando algo pasa ayudan a resolver de manera pronta y profecional.

Date of experience: October 3, 2024

Thumbnail of user analync1
Philippines
1 review
0 helpful votes
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September 5th, 2021
Verified purchase

I was worried about my fund transfer because until now it's not showing in my bank account. I called the bank and told me that it will take 5 to 6 business days and my worries are still there. So what I did, I called Payoneer customer care instead to confirm my pending fund transfer. And glad that the customer service I spoke with is very accommodating and knowledgeable in the services that they're offering. So I got my answer and my worries are gone.

Date of experience: September 5, 2021

Thumbnail of user toryl4
Germany
1 review
0 helpful votes
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June 7th, 2018
Verified purchase

My card got cloned and someone in Bali emptied my account... Payoneer have been pretty good and helpful in dealing with this. I used the Online Chat to talk with operatives in real time. It was very helpful. When the operatives weren't savvy with the way the company works they were willing to check further up the food chain, and got me good, comprehensive answers. All will be resolved.

Date of experience: June 5, 2018

Thumbnail of user ryomas
Japan
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

I want to make a phone call in Japanese, but I want to know who to call.

Date of experience: August 8, 2024

Thumbnail of user shellyannc
Jamaica
1 review
0 helpful votes
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January 31st, 2019
Verified purchase

Payoneer customer service is excellent. The reps are professional, they are very good at their job. I had an issue with the completion of my payoneer card sign up. When I called them they answer less than a minute and was able to help me resolve the issue I had with the completion of signing up. Again am well pleased keep up the good service.

Date of experience: January 29, 2019

Thumbnail of user hellenk6
Kenya
1 review
0 helpful votes
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January 17th, 2019
Verified purchase

I have been using Payoneer to receive my payments and make utility transactions all over the world over the past 5 years and very satisfied with the service. The Payoneer Card is accepted by all merchants. On the few accessions that I needed support, the issue resolution was satisfactory customer support was excellent.

Date of experience: January 14, 2019

Thumbnail of user rallei
California
1 review
0 helpful votes
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August 30th, 2019

Payoneer is a confusing mess. They have tried to automate much of their account approval and customer service. They require id with picture, issued by the country you live in. Someone tell them that there are many countries you can actually live in and not have an id issued by the country. No word from them that my account is not approved, website says no need to provide more documents. End result, 2 months account pending and my money is stuck in Airbnbn.

Date of experience: August 30, 2019

Thumbnail of user edwinv22
Rachel F. – Payoneer Rep

Hi Ralle,

I am sorry to hear that your account has not yet been approved. We would like to assist you with this issue. A member of our team has sent you a message, and will need some information from you to provide further assistance. Please feel free to reply to this at your earliest convenience so we can assist you further.

Best,
The Payoneer Team

Thumbnail of user buddhikan
Sri Lanka
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

I closed my old account that i not used in wile and open new account but its blocked and i contact support center and email my problem they professionally treated my and gave very friendly service for me, problem not solves yet but i surely hope it will be solving near future. Thank you payoneer for you grate service i really very appreciate.

Date of experience: September 2, 2021

Thumbnail of user biljanap1
Serbia
1 review
0 helpful votes
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May 23rd, 2021
Verified purchase

Mr. Jeffrey was very kind and gentle. But my problem is not solved yet.
I was waiting for a new Payoneer card to transfer my balance from my previous card that has expired, but I haven't received a new card. So I still can't reach my money and my business is blocked because I can't receive the payments from Airbnb as I don't have a new card. This situation is absurd.

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 23, 2021

Thumbnail of user markr1340
Philippines
1 review
0 helpful votes
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July 7th, 2020
Verified purchase

My payoneer app crash right after I out my OTP for a fund transfer. When I logged back in, my account is 0. I did not know if my transfer was successful or not, so I called their hotline number. The representative was very knowledgeable and polite. She knows exactly what happened and explained the situation with confidence. My issue is resolved.

Date of experience: July 7, 2020

Thumbnail of user chem2
New Jersey
1 review
0 helpful votes
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December 7th, 2018
Verified purchase

Their customer care is TOP NOTCH! I would definitely recommend this service to others. I was dealt with great professionalism and patience. When I became frustrated, they did not reflect that back to me. It is hard to find that kind of respect and service today. I was VERY pleased.

Date of experience: December 4, 2018

Thumbnail of user mehreenf
Pakistan
1 review
0 helpful votes
  • Send Message
May 26th, 2020
Verified purchase

I have a good experience with all the customer representatives. Each time I have an issue or need any information i contact them. Each of the representative to whom i contacted helped me out until my issue is solved. They talk politely and remain in contact with you until you are satisfied. Great great experience

Date of experience: May 26, 2020

Thumbnail of user francisa46
Nigeria
1 review
0 helpful votes
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January 30th, 2019
Verified purchase

I'm a professional digital marketer and digital services Freelancer for close to a decade now and I'm yet to discover a payment platform that matches with the top-notch payoneer services. Their customer care is second to none. The only downside I can think of is the $25 annual fee which is not really a big deal for an average worker.
I love their new multi currency feature, it's simply the best

Date of experience: January 28, 2019

Thumbnail of user subhadrac
India
1 review
0 helpful votes
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December 8th, 2020

One of the super fast payment transactions in across the world. Also very low transactions charge in comparison to other mode of transactions. I have been great experience in my business with Payoneer. I recommend you all business stake holders to choose this option only for your fast payment process through popular Payoneer. Thank you

Date of experience: December 7, 2020

Thumbnail of user kamalahmedp
Wyoming
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

It's always great using Payoneer services. Thanks for providing such a wonderful platform.

Date of experience: August 8, 2024

Thumbnail of user agronl
Serbia
1 review
1 helpful vote
  • Send Message
June 25th, 2018
Verified purchase

I Try find a easy way to get monthly payment from company where i work for more than 8 year witch is located in U. S, but there are to many problems it its takes more thane 10 days and payment request is canceled for poor reasons. My monthly payment was more than $ 700, but to be safe i send test request to our company for $ 100 and i never receive it.

I'm very unhappy with your service.

Date of experience: June 22, 2018

Thumbnail of user riazm2
Bangladesh
1 review
0 helpful votes
  • Send Message
March 16th, 2021
Verified purchase

My last experience with C. Michael actually i can't explain cause He is very very very great man.He was my partner until the last moment to solve my problem. And everything he said was like a very sincere brother. I became his fan. Thanks Payoneer and Thank you Michael brother from bottom of my hart

Date of experience: March 16, 2021

Thumbnail of user duken10
Kenya
1 review
0 helpful votes
  • Send Message
October 5th, 2020
Verified purchase

At first the experience was not satisfactory to me. I was struggling with my first time on pioneer. The moment I got to realize customer support I got online and an agent was ready to call me back. Luckily he assisted me to process the details with repeated failure from my side. It lasted almost an hour but eventually all went well. Thanks to pioneer.

Date of experience: October 5, 2020

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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