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Payoneer has a rating of 4.5 stars from 9,484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I needed to know some information about my new payoneer card and customer service was very helpful! The customer service representative was patient with the poor cell phone reception I had. She worked through it with me.
Date of experience: August 8, 2018
My account was blocked due to entering incorrect mobile verification code. I emailed payoneer but I got no response then I decided to call their customer care and in hardly 5 minutes my account was recovered successfully.
Date of experience: April 2, 2020
They know what they are doing! Will treat you like friends! And they are doing some serious amount of research when you inform them a problem! Thanks guys! I had an amazing experience! I will never walk away from payoneer!<3
Date of experience: May 22, 2018
Bien hasta el momento, algunos procesos de validación muy confusos
Date of experience: October 22, 2024
I would definitely recommend other professionals and business entities to use payoneer as their method of sending and receiving payments worldwide
Date of experience: June 26, 2024
I love Payoneer customer care service because they are very cooperative and will sort your problems out without delay. Thank you once again for listening to me and helping me out when i needed you to. Payoneer is the best
Date of experience: August 29, 2018
They show it's very easy to open an account and get paid. But DON'T FALL for it. Once you get any payment in your account it won't let you withdraw. Your money will stuck forever. And their customer support is useless. This company is going to shut down very soon, so if you have any money in your account it will be lost forever.
Date of experience: September 24, 2017
Services are great. I have no reason to doubt. This guys are doing a good job. Each time i use the GPS Method or the Card method. I get answer immediately. I highly recommend them to anyone out there. THANKS
Date of experience: September 5, 2018
It is impossible to add other bank accounts to your account if it is outside of your region, and their customer service is terrible. Don't expect to ever receive a response to an email you send. Transferwise all the way!
Date of experience: June 14, 2018
I have been receiving payments from the same company thru Payoneer and sometimes the legal or payment verification department can take days to verify the payment which causes delays on my end to make payments my self
Date of experience: July 16, 2021
Good communication with clients, responsive and timely assistance. A good global experience. Support team is etiquite, and willing to assist, actually gets back to the customers to know if they got the services they requested for. That is purely on solving payment issues. AS a first time user of their services am happy to get such a good support. Keep up the good work, Thank you
Date of experience: July 17, 2019
This was my first call to get an issue resolved and the customer service received was excellent. The representative was patient and helped me along the way to a resolution. I am extremely satisfied.
Thank you Payoneer!
Date of experience: December 2, 2020
I registered a bank account that doesn't appear. Instead, I see another bank that I never had. I tried to eliminate that bank account from Payoneer, but can't because it's under the verification process. I also tried adding my REAL bank account, which doesn't appear after filling the information and receiving a successful message. I called and received support, which I really appreciate. The support team told me they will eliminate that bank account, so I hope everything works fine.
Date of experience: April 24, 2020
I called customer service, after emailing twos days before, to have a new log in created for our companies account. I was told that I would be contacted by another dept, but after three days I called back and was told that my case was being escalated and that I would receive a follow up email the following Tuesday. After that email did not come, I called and was told to wait a few more days. When I asked for a supervisor, the rep cam back on the line and pretended to not be able to hear me and hung up on me. I called again today, a week later, and was told that my case was being escalated and I would receive a call the following week. I again asked for a supervisor. After waiting for 22 minutes, the rep came back and said I needed to continue hold, then said "Are you there?" and hung up again. This company is a bunch of scammers and needs to be put out of business.
Tip for consumers:
Don't use Payoneer unless you want to get the run around and get trapped by their games.
Date of experience: June 2, 2023
Payoneer is The perfect service. Great service and great custommer support. Everything is done in most professional way, just as desired and expected. I use it for years without a single issue! Good work!
Date of experience: June 6, 2018
Not sure why we have been forced by VRBO to take on this company's bagage. Previous method was working fine. Definitely will be reassessing our partnership with VRBO after this. Will be looking for new partnership. Payoneer? Please.
Date of experience: July 31, 2019
Hi There,
We are sorry to hear that you have had a frustrating experience with our service. A member of our team has sent you a message looking for some more information about this so we can address your concerns and make things right.
Please feel free to reply to their message at your earliest convenience.
Best,
The Payoneer Team
Representative, Hank, was very polite and calm. He assisted me each step of the way as I updated my account. What made this experience great was him taking the extra step to realize I was a little frustrated and making sure I stayed calm as I went through the steps.
Date of experience: February 11, 2019
I had 2 questions concerning global payments services and transfers. Both of my questions were answered quickly and clearly. This is not the first time that I have called customer service and EVERY time I have been assisted promptly and your agents are always very professional. I love your service!
Date of experience: June 10, 2020
The customer support of Payonner is truly polite and considerate to manage all my questions. They were really supportive and when it comes to give a solution or an answer about a certain they are quick and kind.
Date of experience: January 20, 2021
I was frantic as i had not received my payoneer card. I went to Customer care and chatted with a professional who assured me that my funds were safe and proceeded to order a new card for me at no cost. I am relieved. My trust in payoneer is restored.
Date of experience: June 18, 2018
The support team has been highly disappointing. For nearly a month, we've been trying to get a resolution for a transaction that hasn't reached the intended recipient bank account. The level of service provided by the support team is far from what one would expect, especially from a banking institution.
Date of experience: August 30, 2023
I use Payoneer to pay my suppliers overseas.
In general, the website and the mobile app are very covenient, and the customer support is very good.
Nevertheless, I've found 2 main problems:
1. My customers are mostly local and can't pay me through Payoneer.
2. A self deposit from my own (private nor business) bank account is not allowed, so in order to finance payments my suppliers I need to use my credit card (and the commission is not low - 3%).
Date of experience: October 1, 2020
This place is literally a piece of $#*!. They charge a ridiclously expensive annual fee and their customer service is non-existent. This is the worst place you can choose to receive payments. I loathe them! Do yourself a favor and do not make any business with these leaches!
Tip for consumers:
Payoneer is a waste of time
Products used:
Payment reception
Date of experience: June 21, 2023
I have been using Payoneer for 7 years and my experience has been great. Their customer service is a Prime example of what customer support should be. My last encounter and all encounters before that have been extremely wonderful. I felt reassured and the issue was resolved effiently.
Date of experience: April 12, 2020
We are having a very bad experience with Payoneer support team. On 26-May-2019, Amount initiates from our Payoneer account to our bank account payment of $1225 but we still haven't received the money in our bank account. Since the last 45 days, Payoneer is not able to figure out where the money goes. We have also asked Payoneer support to revert the transaction but no progress on it. This is totally unbearable. Here is my account detail: *
We have informed Payoneer team through live chat, email & creating a ticket. Earlier, we were getting a response that transaction will be processed within a few days and now we are getting the response that amount was already transferred to our bank account. We have already shared a couple of time bank statement and email from bank executive as the amount is not credited in a bank account.
We are looking for quick support to resolve this issue. You can't hold like this forever.
*Personal information redacted by admin
Date of experience: July 11, 2019
Dear Ronak
I would like to apologize for the negative experience that you had with our service and understand how important it is for our customers to receive their payments in a timely manner. It is our attention to provide our customer with fast and effective services, and we would like to apologize for any inconvenience that this might have caused you.
This type of procedure usually takes time, as it requires our Global Transfer Department to investigate and reach the different banks we work with to locate the transfer. We would like to take a look at this matter for you and for that, we request that you please provide us with your email address or with your customer ID as a reply to this message.
Best,
The Payoneer Team
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Hemant, I'm hoping the issue was resolved by now, however- happy to look into it and help out. Please PM me with the details.