• Bookmark

    Payoneer

2022 SITEJABBER AWARD

Payoneer

Write a Review

Overview

Payoneer has a rating of 4.5 stars from 9,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88%
Positive
609
Neutral
32
Negative
51
View ratings trends

Instant Feedback

1 reviews

232
See all photos
How would you rate Payoneer?

Reviews (9,481)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1819) customer care (733) customer support (477) bank account (296) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user daym13
Philippines
1 review
0 helpful votes
  • Send Message
October 15th, 2021
Verified purchase

John helped me understood what processes i need to do to make a payment.He was very polite and informative. He guided me step by step to ensure i would be able to complete the process. Thanks John for a great customer service!

Date of experience: October 15, 2021

Thumbnail of user annam1340
Israel
1 review
0 helpful votes
  • Send Message
June 7th, 2021
Verified purchase

I've been receiving payments through Payoneer since I started my online freelancing business, and I'm not sure that I could have managed to become an international freelancer without this solution of payments.
It's amazing how easy it is to receive payments, to ask for them and to withdraw to my account (or to use my Payoneer card)

Date of experience: June 7, 2021

Thumbnail of user chidiu1
Nigeria
1 review
0 helpful votes
  • Send Message
September 30th, 2021
Verified purchase

I have bad experience with payooner... My account was locked and I can't have access to it and I have called customer care service which they responded fine but the problem still remain no solution... Pls let the professional do something about my account account. Thank you for allowing me express my feelings

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 31, 2021

Thumbnail of user hashit
Philippines
1 review
7 helpful votes
  • Send Message
November 30th, 2014

Boo! It took me a more than a month just to change my account details. Their representatives just keep on saying that the documents I provide are incorrect, did not even give me the actual information they need. They just keep on passing back my documents, saying it's not what they need. Been going back and forth to my bank! Such a shame. Creates a lot of hassles both on my part and my bank, I also have other businesses to attend to aside from wasting time talking to them!

Date of experience: November 30, 2014

Thumbnail of user rajeevs37
India
1 review
0 helpful votes
  • Send Message
August 17th, 2020
Verified purchase

Establishing business relations with any company to receive payments on our firm's behalf and then they remit the same to us, can be worrisome. However, after interactiing with an extremely polite professional Aira, who was very patient and helpful, while remaining positive all the time sent me a clear and positive message. Your company means business and importantly, wants our business, even though we are starting something new.

Date of experience: August 17, 2020

Thumbnail of user siroosj
South Africa
1 review
6 helpful votes
  • Send Message
January 26th, 2015

It is more than 2 month which I am waiting for my card to be delivered, I wasted a month for the firs card and then they asked me to request for a second card as the first one never been delivered. Again after more than a month, the second card not been delivered. Now they ask me to deposit some money to my account to make them able to issue a second card and I have to wait another month for it. How on the earth is it possible to ask some one to put money on an account which he/she has no card to withdraw the money? And they ask to pay for DHL fees for faster delivery. IT is their mistake, they could not do a simple delivery! How they can help you with banking? I'll look for an alternative way of getting paid and will close my account with Payoneer as they are a mess!

Date of experience: January 26, 2015

Thumbnail of user manishg19
India
1 review
5 helpful votes
  • Send Message
July 4th, 2017

Stay away from these scammers. They are here to loot you money, nothing more than that. The customer support is full of noob who doesn't even know what the hell they are doing in the day to day time. This company should go down very soon and I hope the same too. Companies like such shouldn't exist in this world, just making this world not a better place.

Tip for consumers:
The greatest tip, don't use them.

Service
Value
Shipping
Returns
Quality

Date of experience: July 4, 2017

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Manish, I am sorry to learn that you have been having issues with our customer service. Please see my PM, I’m happy to learn more about the issue.

Thumbnail of user maryg1518
Philippines
1 review
0 helpful votes
  • Send Message
December 21st, 2020

Been having issues with pending payment for the last 2 months. Not as promised and not as advertised. Delays with bank transfer and crediting is too much. Customer support people randomly disconnects chat. Customer support on phone seems not sure on what they're doing. No help at all. Money is still pending and no one can answer whym

Date of experience: December 21, 2020

Thumbnail of user oracleq
Payoneer T. – Payoneer Rep

Hi Mary,

Sorry to hear about you issue with receiving payments.
I can assure you that we are doing our best to provide the top-notch customer support for our customers.
Delays in bank transfers are uncommon and usually happen on holiday which is related to the banks operating hours.
Feel free to provide additional details if you'd like us to investigate you case further.

Thank you,
Payoneer Team

Thumbnail of user ggy
KR
1 review
4 helpful votes
  • Send Message
February 6th, 2017

Ive been using Payoneer for 2 years, and didnt have any critical issues and satisfied with the minor currencies and not looking for alternatives. Highly recommended service from paying to receiving currencies. Slightly slow Customer Service but improved lately and stabilizing.

Date of experience: February 6, 2017

Thumbnail of user speciosek
Rwanda
1 review
0 helpful votes
  • Send Message
January 6th, 2019
Verified purchase

I was stuck filling the form to renew my debit card with Payoneer and found a telephone number to call under customer care. At first hand I was not sure that a real person will talk to me. I was expecting to get a pre recorded voice, but I was surprised to talk to someone who really helped me. I am very impressed by the professionalism of Pyoneer customer care service. Thank you

Date of experience: January 3, 2019

Thumbnail of user chrizt1
Philippines
1 review
7 helpful votes
  • Send Message
February 10th, 2017

Its been a week when I made the request for a bank withdrawal and my money has not yet been transferred to my account. Been emailing customer support but got no response. Chat support was worse... No one was available. Needed that money this week. Where is my money?!

Service
Value
Quality

Date of experience: February 10, 2017

Thumbnail of user raj861
Thailand
1 review
5 helpful votes
  • Send Message
March 4th, 2017

Really hard to get through to them, takes them ages to respond.

Then sometimes they don't even respond to your email, and question, they send an autoemail.

It is the worst customer service I have ever seen of a large corporation!

Date of experience: March 4, 2017

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Ra, I am sorry to learn about your experience. I contacted you privately to see if I can be of any assistence in solving and issue and answering any questions you may have.

Thumbnail of user joquele
Guyana
1 review
0 helpful votes
  • Send Message
November 22nd, 2020
Verified purchase

This is my second month using Payoneer and the process to have your money withdrawn to your bank account is suppose to be 2 business days however I have to be waiting 8 or more business days. It's ridiculous. When you call Payoneer they keep telling you 48 hours.

Date of experience: October 23, 2020

Thumbnail of user agyemange
Ghana
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

Fast and easy when it's comes to the best transaction in money transfer across.

Date of experience: August 7, 2024

Thumbnail of user leanat1
Tennessee
1 review
0 helpful votes
  • Send Message
February 20th, 2019
Verified purchase

Payoneer is the most convenient banking solution that I use. Very fast, amazing customer service, works everywhere I've traveled, even better than my regular cards. No complaints whatsoever! LOVE PAYONEER!

Date of experience: February 16, 2019

Thumbnail of user osamam4
Egypt
1 review
0 helpful votes
  • Send Message
November 10th, 2018
Verified purchase

I just started my account at Payoneer for the first time ever,
And really glad with there services overall experience is great the site is amazing and easy to interact with and the customer services are very fast and responsive they helped me with my request in no time.

Date of experience: November 6, 2018

Thumbnail of user kriss380
Singapore
1 review
0 helpful votes
  • Send Message
September 15th, 2021
Verified purchase

I cannot thank the agent enough for thoroughly checking and trying to give me solution. However due to the company policy, which I think is not susceptible considering I do not own a big company or not receiving large amount of money, the rule of 50usd minimum amount of withdrawal/payment is not friendly enough for individual/ small business like me. Please make it more consumer friendly as i believe that is your target.

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 16, 2021

Thumbnail of user peterv363
Philippines
1 review
0 helpful votes
  • Send Message
May 8th, 2020
Verified purchase

I had an issue with the documents I submitted for verification. I called the Customer Service hotline and a representative assisted me. She was kind and courteous and helped me get my issues resolved during the call. I can say that Payoneer has one of the best customer service.

Date of experience: May 8, 2020

Thumbnail of user susand467
Maryland
2 reviews
5 helpful votes
  • Send Message
September 30th, 2018
Verified purchase

I needed help changing the bank account I wanted automatic payments to be deposited to and the customer service representatives were fast, respectful and courteous. Excellent company, always on time and fantastic responsiveness.

Date of experience: September 28, 2018

Thumbnail of user sagorc
Bangladesh
1 review
0 helpful votes
  • Send Message
October 19th, 2018
Verified purchase

The service provided by payoneer rep was awesome and understandable! I would definitely stick with their payment system. I wish I could have the option to get the tailor-made design of payoneer mastercard.

Date of experience: October 16, 2018

Thumbnail of user veronicac86
Florida
1 review
0 helpful votes
  • Send Message
June 7th, 2018
Verified purchase

Typically when you contact customer service, you expect the representative to know what they are talking about. Not the case with my customer service experience today. After the chat was over, I'm still at a loss with my questions.

Service
Value
Quality

Date of experience: June 5, 2018

Thumbnail of user nicolasl15
Argentina
1 review
0 helpful votes
  • Send Message
May 28th, 2018
Verified purchase

I use it specially for internet purchases and while traveling. Payoneer simply works great for payments and extracting money from ATMs around the world. The payment receive service is great for independent entrepreneurs.

Service
Value
Shipping
Returns
Quality

Date of experience: May 25, 2018

Thumbnail of user justini24
RU
1 review
0 helpful votes
  • Send Message
July 30th, 2020
Verified purchase

I have always gotten quick and accurate information and always had my problems resolved quickly and efficiently with the utmost in professionalism. I would definitely and will recommend Payoneer to everyone I know. Thank you so much, Payoneer :)

Service
Value
Quality

Date of experience: July 30, 2020

Thumbnail of user maribethy
Philippines
1 review
0 helpful votes
  • Send Message
February 20th, 2020
Verified purchase

Satisfied I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.

Date of experience: February 17, 2020

Thumbnail of user santoshk34
India
1 review
0 helpful votes
  • Send Message
January 12th, 2019
Verified purchase

First I tried to contact to through live chat and my queue number was 4. So I called directly within few seconds my call got connected and customer executive able to solve all my queries. I will rate 10/10.

Date of experience: January 10, 2019

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

How do I know I can trust these reviews about Payoneer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Payoneer?