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    Payoneer

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Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88%
Positive
609
Neutral
32
Negative
51
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Reviews (9,481)

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Reviews that mention popular keywords

customer service (1819) customer care (733) customer support (477) bank account (296) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user jacquesl46
Malta
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

Received funds on the 9th of Sept, but today (22nd) it is still not released, despite us supplying all the requested documents. Numerous calls were made, queries were "escalated" and given "high priority status" - but still nothing. This is well beyond the 5 day advertised turnaround time. In fact, each call we made, we are promised same-day release. The reason given: unexpected high volumes of queries. This is a payment solution... that cannot handle the release of incoming funds, which now appears to be a very manual process?

Tip for consumers:
Don't bother

Products used:
Banking Service: receiving funds

Service
Value
Quality

Date of experience: September 21, 2021

Thumbnail of user socratese
India
1 review
0 helpful votes
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December 21st, 2019
Verified purchase

I couldn't upload payment request format at any described formats, informed more times with chat, phone call but still not resolved and updated. Instead of mine asking the respective executives share the document to upload behalf of myself. I am still uploading my request doc as camera photo by mobile internet not by mobile app saying option is not available updating app. Kindly resolve my concerns it will helps to continue your service.

Date of experience: December 18, 2019

Thumbnail of user abyc
India
1 review
0 helpful votes
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April 24th, 2019

After reading a lot of reviews, i left hopes about the timeline it might take to credit my money to bank and i was wrong. It came in within 19hrs 21mins. What more i can ask for. The charges were pretty good and affordable even though they tweak its line items to show them as competitive. But for me, it worked well and great.

Date of experience: April 23, 2019

Thumbnail of user melodyb58
Missouri
1 review
0 helpful votes
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September 10th, 2018
Verified purchase

Had a problem with my account, called get a customer service representative that was patience, caring. He worked with me on my account make sure I was able to use my card. Thank you again for such great service.

Date of experience: September 7, 2018

Thumbnail of user veronicab37
Chile
1 review
3 helpful votes
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March 20th, 2017

Upwork will reject Skrill and will install Payoneer instead, which is a scam company, that normally take advantage of freelancers and undocumented people.

It is a shame for Upwork too, due to they take the 20% of commissions from freelancer's work. Payoneer will do the rest.

Shame on both abusive companies.

Date of experience: March 20, 2017

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Yaser, I am sorry to learn you have decided to close your account with Payoneer. I would be happy to learn more in PM about your experience with our customer care.

Thumbnail of user nurif1
Belize
1 review
0 helpful votes
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November 25th, 2019
Verified purchase

It is nice that Payoneer is recognized worldwide and I can use it to pay anywhere Mastercard is accepted. Ease of access to make payments and receive payments. However, it would be nice if the rates for withdrawals was reviewed. It is way too expensive to withdraw cash, anywhere - only downside.

Date of experience: November 22, 2019

Thumbnail of user ekaterinal
RU
1 review
0 helpful votes
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June 2nd, 2018
Verified purchase

Loved Yazeed's support a lot. Thank you for your kind help! He assisted me in my every question and helped to replace my lost Payoneer card in several minutes. I will highly recomment Payoneer to everyone I know who may need it. You're great folks!:-)

Date of experience: May 31, 2018

Thumbnail of user kimj693
Japan
1 review
0 helpful votes
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October 27th, 2022

They are really trustworthy at saving your money really save that they not really like to give it back. As a money investing customer there few point that you would question payoneer about.
- Firstly why are they review my bank account for weeks? It's my money that i want to transfer to my bank account.

- Second thing is they have monthly, daily and worst of all minimum withdrawal limit.
Honestly why? Why there is minimum limit that's wierd isn't it. It's not like i borrowing their money or free using.

Service
Value
Quality

Date of experience: September 27, 2022

Thumbnail of user juanad2
Mexico
1 review
0 helpful votes
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January 30th, 2019
Verified purchase

I got the help I was looking for. Oh., I didn't know what else to write, I don't have too much to say, but 100 letters is a lot! "You have to reduce that amount to no limit, here I am trying to just write anything to be able to submit a review!

Date of experience: January 27, 2019

Thumbnail of user davidm1909
Nigeria
1 review
1 helpful vote
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March 15th, 2019
Verified purchase

Payoneer is the best customer care service that I have ever received, they are very professional and reliable. This is the best way for freelancers to pay and receive funds all over the world to clients

Date of experience: March 12, 2019

Thumbnail of user genesisw2
Nigeria
1 review
0 helpful votes
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January 5th, 2020
Verified purchase

The guy and lady who just attended to me were very polite and efficient. Even when my airtime got exhausted, they called back and were very patient and professional. Probably the best customer service I've had.

Date of experience: January 2, 2020

Thumbnail of user wilsonj34
DO
1 review
0 helpful votes
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July 28th, 2020
Verified purchase

I enrolled in Amazon Fulfillment and chose Payoneer as my account to be paid on. The received the payment and are in the process of issuing my card. I see the balance and all the info I need. Furthermore, they just created a phone app so I'm connected all the time with my financial info.

Date of experience: July 28, 2020

Thumbnail of user obinnan
Nigeria
1 review
6 helpful votes
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November 11th, 2016

I have 940$ in my account and a client paid $500 for a freelance job. Over 3 weeks now, the 500 is still pending, my card is blocked, i cannot access my existing 940 nor the 500. They asked for ID which i provided.

Date of experience: November 11, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

I'm sorry to learn about this. I sent you a private message to see if I can help, can you please have a look?

Thumbnail of user charlotes
Philippines
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

I love payoneer customer support did not wait on queue for a very long time. Unlike paypal its very hard to talk to a live person. I hope payoneer keep it just like this that its very easy to contact them for any concerns.

Date of experience: July 11, 2018

Thumbnail of user orokoo
Nigeria
1 review
0 helpful votes
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November 18th, 2020
Verified purchase

I have send several messages for payoneer customer care to help me resolve but my transfer still pending and already deduct payment in my payoneer account and still showing pending on my side and the receiver side also and I have complained send several mail for help it's over a week still pending but I was ask to contact the receiver to fill some details

Date of experience: October 19, 2020

Thumbnail of user hamdia2
Tunisia
1 review
0 helpful votes
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June 22nd, 2018
Verified purchase

First time i transfered a balance from my paypal account to the payoneer for ordering the prepaid card i haven't no idea that my money was going into a prison that my funds will stuck into it and there is no way to get it out only if i the sum reaches 1000 $ or if i received many payment from the companies that deals with payoneer as payment method so i strongly don't recommed to using payoneer.

Date of experience: June 20, 2018

Thumbnail of user abidh13
Bangladesh
2 reviews
0 helpful votes
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October 29th, 2020
Verified purchase

In a country where thousands of freelancers are working so hard for their family, society, and country, Payoneer is great and maybe the only all in one online payment platform that helps all freelancers to use their revenue for their livings, shopping, and more.

Service
Value
Shipping
Returns
Quality

Date of experience: October 29, 2020

Thumbnail of user alema3
Algeria
1 review
0 helpful votes
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October 12th, 2018
Verified purchase

Payoneer, is a miracle for me, from where I come from, it is very complicated to deal with on-line money from our local banks, too much fees and complicated policies, but with Payoneer all of this has come true, a reality.

Thank you Payoneer!

Date of experience: October 8, 2018

Thumbnail of user lovoniac
Kentucky
1 review
0 helpful votes
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May 9th, 2019

My experience was long but well worth it cause at the end of the day it's resolved so I thank y'all for everything you did to help and assist me with my issues I was having with my acct. And releasing of the money

Date of experience: May 9, 2019

Thumbnail of user rubyc63
Curacao
1 review
1 helpful vote
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January 31st, 2019
Verified purchase

I wanted to link my Payoneer account to Airbnb but was on the able to do so because my account was set up with the United States address. I requested a change of address; but was told that I had to close the account and open a new one; that was extremely frustrating since I knew all the answers that were necessary to identify myself. I am truly surprised that Payoneer cannot override an address in its own system. The young lady who assisted me was patient and extremely polite; however, I got the impression that she was new because she had to get off the phone for every question. I believe that, when the situation calls for it, the call should be transferred to more experience representative. Since the lady was so nice, I certainly think she was doing the best that she could.

Date of experience: January 28, 2019

Thumbnail of user kuroshj
Mexico
1 review
0 helpful votes
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May 24th, 2018
Verified purchase

I am the founder of Harley-Davidson Motor Company's Radical custom paint program (1999) and do a lot of on line transactions worldwide. I currently use pay pal and other payment methods also, but I can tell from first hand experience and many transactions; Payoneer is the best payment and Escrow processing company I have ever dealt with!
Their customer service team is not just kind and helpful, they actually CARE about you and are always willing to go the extra mile to make sure your questions are answered. You will not feel like to you are talking to a cold robot (as you may have already experienced with pay pal CS).
Thank you to the team at Payoneer for the awesome work you do.

Date of experience: May 22, 2018

Thumbnail of user michaele1025
Costa Rica
1 review
1 helpful vote
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February 17th, 2021
Verified purchase

I been using Payoneer for 5 years now and not until today, I am completelly dissatisfied with the services they have provided me with. Cancel my card just cause the questionaire does not apply to my line of work, everything approve but the questionaire. When call for assistance nothing gets resolver, they repeat whats on the notifications that are send, when asked for Supervisor or someone that can help, no one is available. For that type of services the rates deductive should be lower!

Service
Value
Shipping
Returns
Quality

Date of experience: January 18, 2021

Thumbnail of user elishaj14
TT
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

Having had utterly poor experiences with previous payment portals, Payoneer is truly the best in the virtual banking and payment world. Truly happy with their level of customer support and absolutely love their platform and the ease in use of it. Payoneer should be an option for anyone who is desirous of offering their services all over the world.

Date of experience: July 13, 2021

Thumbnail of user monjurm
Bangladesh
1 review
0 helpful votes
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May 19th, 2018
Verified purchase

Back in 2008, when i started using Payoneer, that time it was not so easy to get a debit/credit card in my country to make international transaction. That time, only Payoneer helped me out. I am grateful to Payoneer for so long service. I am using Payoneer prepaid card since 2008 and since then suggested lots of people to use it. I wish all the best to Payoneer team.

Date of experience: May 16, 2018

Thumbnail of user estheru23
Nigeria
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The service rendered was top notch😊 spoke to customer service and i got my issues properly resolved and she was very polite no matter how many questions i had to ask

Date of experience: June 3, 2024

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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