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Payoneer has a rating of 4.5 stars from 9,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I was sent a form to fill with requirements on September 29 and I did comply the next day the 30th. My client paid me $455 for a freelance work. But one week past, no update and no funds are showing in my account. I sent an email to the customer support, there was auto notification that they will reply within 3 days, no emails received. So I made a call, I was promised that they expedited the payment, again no update in my account. I am sooooooooooooo disappointed.
Please payoneer, don't ruin your reputation. You were a good company only at the start.
Date of experience: October 8, 2016
I got my ustomer ID more than 3 weeks ago but had to call to check the status of my account. I havent received my card yet and it is likely to. Take another 3 weeks. It should have been with me already. Request an urgent delivery.
Date of experience: September 16, 2019
Hey Nauman,
We do apologize for any inconvenience this has caused you.
Please be advised, if your account is already approved, that means the card is on the way. If that is the case, this could possibly mean your card was sent via regular shipping.
Regular shipping can take anywhere from 10 to 28 business days for the card to arrive. If you are requesting for a different shipping method, we strongly suggest you contact our customer support team to see what can be done on your behalf.
We greatly appreciate your feedback.
Best,
The Payoneer Team
Awsome services.
Really like it.
The problem is solved for me regarding global payments i used this first time my payments is in processing i hope i will get them soon.so far i am very very happy and feeling lucky to find payoneer payment soloution.
Long live payoneer.com
Date of experience: December 7, 2018
WARNING for everyone, especially those who have yet not started using their services, checking reviews and from ASIA - if you are working for an international client (Mine is from USA) and they decide to release your payment through Payoneer the chances are high it would not reach your bank account and no one from Payoneer will even give a reply. I have $280.50 stuck with them since April 16th, 2019. 14 days have passed, no sign of the money and the last reply I received from them was 3 days back. They have been not replying to emails since then. So please make a wise decision, or risk your money and your mental peace.
Date of experience: April 29, 2019
Hi Krishanu,
Thanks for sharing this experience with us. I am sorry to hear you have waited this long to receive your funds. I can see that you were in contact with our support team today, and it looks like the payment has been reprocessed for you, and the issue resolved. Now that the payment is reprocessed you should have access to your funds soon. If there is anything else we can do for you, please do not hesitate to reach out and let us know.
Best,
The Payoneer Team
The portal is such an awesome method of receiving and sending payments, however maybe would improve on the speed up process to fully have the verification done in a matter of hours, or atlist give a deadline, not complaining because its within your policy and cannot change that, i respect your policies.am grateful to join you and have a good experince, thankyou
Date of experience: June 17, 2019
I recently requested to withdraw my funds to my bank account! It was money which i gained a few months at my job! Usually withdraw to bank account take 2-5 days but in my case was over 10 business days, probably there was a few circumstances which made the transaction to be so slow like (huge amount of requests) or something else!
Date of experience: May 17, 2018
I am facing some problems but it's obvious because I am new in payoneer. The customer service is really good, the charity of language is too good, I was able to understand each and every word. So I can say it's great to have your service.
Date of experience: November 29, 2018
Everyone among my peers have gotten their money except me. Why do I need to wait for monday before I can check what was wrong with my payoneer account. Last time I check, my ID was approved then after waiting for 2 days to finally get a hold of a customer care representative, they tell me that the ID I submitted was pixilated. Payoneer should have told me thru email to try and resend another picture. After waiting for 2 days and knowing what was wrong, now Payoneer is telling me to wait for another 1-3 business days? Oh come on! My money is not that big amount to take 1-3 more days of reviewing.
Date of experience: March 9, 2020
I had experienced a 3 day delay in the shipment of my replacement card. Apparently their system kept misinterpreting my request for the faster shipment option for the standard shipment. It was very inconvenient because I had to constantly call customer services to correct the problem.
Date of experience: October 9, 2019
Hello Troy,
Thank you for taking the time to leave an honest review of our services.
We apologize for any inconvenience this has caused you. Normally when clients want to request a replacement card they will do so via their online account. However, there are certain restrictions clients can not do. One of them being the option to order a card via express DHL shipping. If you do request this manually, it will not be possible and will have your card sent out via regular mail. If you leave a request through email, in our customer care queue, please expect to wait anywhere from 3 to 5 business days for a response (Saturdays and Sundays not included). This is the reason, we advise our clients to give our customer care center a call. This is not only the best option but will ensure your card gets shipped out to the correct address and shipping method.
We are glad that you have been able to resolve this issue with our customer care center. Do not worry, we will let our internal teams know about your honest review. This will help us provide a better quality assistance to our clients who are experiencing the same issues.
Best,
The Payoneer Team
Best service. I completed registration in 10 minutes, and it was really easy to complete. When I needed help Payoneer live chat personnel was really kind ant patiently listen to me and my problems and did everything in their power to assist me with my problem.
Date of experience: May 31, 2018
The customer service is just the best of a million, there response is smooth and satisfying.
I wish you there is more than 5 star of rating i would have given more this is to tell you how satisfied i am including your awesome credit card
Date of experience: September 16, 2019
I like Payoneer customer support and the option to withdraw money worldwide, the company is a very great one. I will be using Payoneer and highly recommend it for anyone I care about. I just recommended it to my friend and colleague, he equally loves it.
Date of experience: July 10, 2020
It was the first time use the call center service need help for setting account for payment connect with Amazon.com as my English not that good and no Experience with the PayOneer website. The representative was very helpful Guide me all the way successfully solved my issue I must say she really tried to help and be very patiently listening with my issues. I must say I will Give 5 For the service.
Thx
Date of experience: May 6, 2020
Good service, but problems to get a replacement for my expired card. I loved Payoneer until 3 months ago ever since my card was expired and I am still struggling big time to get a replacement and therefore be able to withdraw my money. Besides that I have to say Payoneer was and still is my best business ally.
Date of experience: June 7, 2018
Customer service when called has been polite and helpful. As far as the Payoneer card all round? Never able to access my supposed prelaoded money and issue never resolved. Gave up and switched payment method to PayPal
Date of experience: December 17, 2018
I have been using Payoneer payment service for about 3 years, and in every delicaye situation, the client services team was there to help me as much as they can. Thank you Payoneer. Thank you for everything.
Date of experience: October 8, 2018
Ralph went out of his way to help us. The support was excellent. We are still waiting for the problem to be resolved and will give feedback after 5 days. This is the approval department that we are still waiting for
Date of experience: September 20, 2019
The lady was very helpful and looked up my information and helped me. She helped me quicker which I have been waiting almost two weeks for my payment to be released. I wish I would have called the customer care earlier.
Date of experience: December 11, 2018
I tried several times but failed because I forgot certain key info that I gave. After several failures then I decided to call your department. Your agent was nice to help me and I am going to send the required documents.
Date of experience: July 17, 2018
I'm a bit displeased due to not being able to access funds that is in my account. I was advised that once I had $25 I could get a card, now I'm being told it needs to be $50. I'm a bit disappointed with the new stipulations.
The agent I spoke with was professional and very educated
Date of experience: July 12, 2021
I'm using Payoneer, because I have no choice. It's my employer choice. You have a lot of glitches and issues with your mobile version of the site and withdrawing system. I can't login and every month when I have to withdraw my salary, every single month my account got suspended. I'm tired of that, please improve your system.
Date of experience: June 13, 2018
I have always had good experiences and will continue to support this company. Most of the time they always give correct advice and my issues have been addressed and resolved in the appropriate turnaround time. I would recommend/suggest them to anyone.
Date of experience: June 19, 2018
This was the most helpful and nice customer service I have ever had while being on the call, she never got irritated even though it was a call longer than expected, and she even called back as the line got disconnected.
Date of experience: November 25, 2020
I've been messaging payoneer team in every way that I saw in the Support Center. I've waiting for how many days but still no reply. Live chat is not available. I cant't find any other way until my friend told me to call the payoneer and gave me the no.
Then viola! Arvin Neil answered and he urgently emailed me once the call was dropped.
I'm highly satisfied to the support he gave me because my concern was answered immediately.
Well my disappointments turned into satisfaction!
Thank you!
Date of experience: September 8, 2020
Payoneer is the best payment service provide ever. I love the convenience of being able to use my card anywhere in the world mind you, I'm in Jamaica. I can use it at ATM's, in stores, online and anywhere MasterCard is accepted which is almost anywhere.
Thanks Payoneer.
Date of experience: August 1, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Ed, I'm sorry to hear that. I'll be happy to help- please see my PM.