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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,480 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88%
Positive
608
Neutral
32
Negative
51
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1 reviews

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Reviews (9,480)

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Reviews that mention popular keywords

customer service (1819) customer care (733) customer support (477) bank account (296) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user yanm3
Costa Rica
1 review
0 helpful votes
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May 28th, 2020
Verified purchase

Its not often you can say that you bank customer support is good. Past experiences at other banks have been painful. Not Payoneer! I had a quick and efficient resolution to my problem. I am very grateful to Shawna for helping me out and giving me peace of mind.
I have been a customer for years with very few issues. I recommend Payoneer 100%

Date of experience: May 28, 2020

Thumbnail of user trishaj6
Switzerland
4 reviews
0 helpful votes
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May 6th, 2018

There were some fraudulent activity on my card three weeks ago Saturday and Ive been waiting on a card every since. Everytime I contact chase with my personal information I get disconnected. The other day I had to lie and say I was opening a new account just to speak with a live person, who told me I was going to receive my card last Thursday. I have yet to receive a new card. This is such and inconvenience and Im extremely unhappy.

Tip for consumers:
Shady business!!!

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2018

Thumbnail of user zoharb2
Belgium
1 review
0 helpful votes
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August 22nd, 2018
Verified purchase

I am using Payoneer card in my day-2-day life to manage my money. I receive income from different sources as a consultant and ask to be paid directly to my Payoneer account. This allows me to pay all my expenses with the debit card I have and I have full control on my expenses.
Highly recommend.

Date of experience: August 20, 2018

Thumbnail of user sachink85
India
2 reviews
0 helpful votes
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March 20th, 2022
Verified purchase

Hello, My name is Sachin. I have been into Digital Marketing space since 2011 and made thousands of dollars since then. Specifically, I started Shopify Dropshipping in its early days around 2016. In last 4 years, I have successfully created and sold 9 profitable stores. Currently, I run 2 Shopify Stores which are mostly managed by my team. Along side, I take sessions on Shopify Websites and Social Media Marketing to motivate & teach people to make money online.

Moreover, Fiverr allows me utilize my skills to promote other people business as well as stay updated with the latest eCom trends.

Date of experience: March 20, 2022

Thumbnail of user tulayy
Turkey
1 review
3 helpful votes
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May 15th, 2017

My account suddenly was blocked and I contacted with customer service via chat after a waiting long time. They said that your account was blocked and you cannot reopen it. Then I asked about my payment about 700 dollars sent by Appen company. They said that there were no any payment and the account was empty. However, when I contacted with Appen they said that we sent your payment and it did not turn back to us again. I trust appen for this issue because they always send timely and in full my payment although there are some drawbacks. Now, I cannot get my money and Payoneer denied my payment. Also my friend experienced this issue also, although there were 10 dollars into her account PAyoneer denied it and they said that we cannot asisst any more to you. They are exactly thief and they will give the account for this behavior. I will take any legal measures to take my money from them. I recommend that please certainly do not use this firm.

Tip for consumers:
payoneer

Service
Value
Shipping
Returns
Quality

Date of experience: May 15, 2017

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Tulay, I am sorry to learn about your situation with Payoneer. Please be aware that according to Payoneer policy, all accounts must meet our terms and conditions. I'm happy to look into this for you, feel free to PM me.

Thumbnail of user susannem17
Malta
1 review
0 helpful votes
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May 30th, 2018
Verified purchase

I got to know about your service only this morning when I was told by Fewo direkt.de that I have to deal with a problem occured during my completing an upload of a second apartment - it would not take me to the next step as it says that there is a technical problem with the online payment service. This problem I had to sort out myself with Pioneer!?

Date of experience: May 28, 2018

Thumbnail of user ahmedb32
Egypt
1 review
2 helpful votes
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March 25th, 2017

Payoneer holding my money and blocking me from using it, i have contacted them via emails and called them 4 times more than 30 days ago and their support say that i have to wait so they can check my account problem without any replay from them till now!
Update: i have pmed payoneer here with my ticket id and i got no replay back from them also!

Date of experience: March 25, 2017

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Ahmed, I am sorry to learn about your situation with Payoneer. Please be aware that according to Payoneer policy, all accounts must meet our terms and conditions. I'm happy to look into this for you, feel free to PM me.

Thumbnail of user lucar19
France
1 review
3 helpful votes
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October 24th, 2017

Someone managed to retrieve my credit card information AS well as my PIN and withdraw over 6000$ on the other side of the world without Payoneer blocking a single transaction or limiting the amount. The fraud department is unexistant, said I had chances of not retrieving my money. Would never trust again, I'm closing all my accounts.

Date of experience: October 24, 2017

Thumbnail of user ns72
Pennsylvania
1 review
2 helpful votes
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November 13th, 2017

You need a new e-mail address for every kid you have and every time they travel... it's ridiculous, 4 times overseas and 4 different e-mail addresses each time.
What a waste of time. Use your Visa/MC travel rewards card and get bonus travel points. And skip this hassle... even better

Date of experience: November 13, 2017

Thumbnail of user juank36
Philippines
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

I was having trouble verifying my account. It was almost hopeless but fortunately I found the contact number of Payoneer by online. I spoke to the Rep named Ed and he quickly found the issue of my account and fixed it ASAP. God bless you sir! Thank you so much.

Date of experience: April 13, 2021

Thumbnail of user kenneths220
Colorado
1 review
2 helpful votes
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October 13th, 2018
Verified purchase

My card was blocked for reasons they would not explain. I called the conpany who paid me and they had nothing to do with payoneer freezing my account. I am very upset with my service. I have had to provide verification details and still have not heard anything. It seems as if im getting the run around.

Date of experience: October 9, 2018

Thumbnail of user tianm9
Ukraine
1 review
2 helpful votes
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July 25th, 2016

I'm a broke college student and i work online. The company i worked for is affliated with Payoneer. Because in their words they don't work with paypal.

I sent in 100$ into the account and it's been 6 months and i'm yet to receive my master card. I have re-applied several times and it's the same story "we have shipped your card" Even a slug wouldn't take that long to deliver a mail. I sent a mail to there customer service and yet no replies. And the money in the account keeps reducing. This isn't fare. That money can buy me stationery for the coming school year. I really regret ever coming across payoneer. Yours sincerely pained broke college student.

Date of experience: July 25, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

I am sorry to hear your card never arrived, Tian. As we rely on local postal services, there might be some issues and I am sorry to hear you experienced that. That said, please see my private message, I'll be happy to look into it for you.

Thumbnail of user js460
New Jersey
39 reviews
76 helpful votes
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August 12th, 2018

I've been trying to order a card since June, and I've officially given up. I've had to input my information to order a new card twice, call customer service twice, and was just locked out of my account for what I consider to be the final time. You clearly don't want me to use Payoneer, so I will not be.

Date of experience: August 9, 2018

Thumbnail of user jamesb1258
GB
1 review
0 helpful votes
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September 27th, 2018
Verified purchase

Spoke on the phone to an individual, he was polite and dealt with my query quickly. I have no doubt that if I spoke to the same individual in the future that he could once again deal with my future issues just a professional and efficient as he did the first time. A genuine pleasure to deal with.

Date of experience: September 25, 2018

Thumbnail of user jorger251
DO
1 review
0 helpful votes
  • Send Message
February 25th, 2021
Verified purchase

I requested a new debit card because the one that I had for 3 years expired and they will charged $12 fee for the new one and on top of that I gotta be sending pictures of my ID and my rental's agreement even though I am an existing customer that every single time I got paid they take $3 fee in a weekly basis.
To make a long story short, these people are the worst bank ever

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 26, 2021

Thumbnail of user oracleq
Payoneer T. – Payoneer Rep

Dear Jorge,

Thank you for your review. We regret to hear that you are so upset with our verification process.

Please note that Payoneer operates in full accordance with the international financial business regulations. Reviewing our customers' accounts is required by law and essential to prevent any type of illegal activity on the platform. We understand that sometimes the documents might be declined and the user is asked to resubmit them so that they comply with legal requirements.

At the same time we truly strive to provide you with the top quality customer service. If you have any questions regarding your account verification, you can always contact our Customer Support through the Support Center on our website. We'll be happy to update you on the status of your account.

We hope for your kind understanding and cooperation.

Best,
Anna from the Payoneer team

Thumbnail of user sundaym1
Nigeria
1 review
0 helpful votes
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September 14th, 2018
Verified purchase

Great service and platform. With Payoneer, freelancing becomes easy. You get what you work for. I've had experience with other platforms and it's usually difficult to get my money out. But with Payoneer, I'm more encouraged to freelance.

Date of experience: September 11, 2018

Thumbnail of user chanakyag
Sri Lanka
1 review
0 helpful votes
  • Send Message
August 16th, 2018
Verified purchase

I am using Payoneer account since 2014. I received my online business transactions via payoneer. All transactions done in between 2 hours with prepaid master card. Unfortunately I lost my card 1n 2016. After 2 years, I have contacted costumer help center over the phone. Just few minutes, Everything solved. Thank you very much.

Date of experience: August 14, 2018

Thumbnail of user deshanr1
Sri Lanka
1 review
0 helpful votes
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May 28th, 2020
Verified purchase

I called their customer service call centre. They answer my call very quickly. The person who answer the call is very friendly. I can't speak English well but he understood everything and resolved my issue. Highly recommended Payoneer.

Date of experience: May 28, 2020

Thumbnail of user judiths391
Israel
1 review
0 helpful votes
  • Send Message
December 23rd, 2019
Verified purchase

I am corresponding for a month with Payoneer after complaining to the supplier and told by him I should be credited but I was not. Payoneer does not take any responsibility or action for more than a month.

Date of experience: December 20, 2019

Thumbnail of user drora1
Dror A. – Payoneer Rep

Hello Judith,

We apologize for any inconvenience that this has caused you. We want to assure you that your case is already being handled with the highest priority. Since this is now involving a dispute matter, all that is left to do, is wait.

Whenever a customer files a dispute the matter needs to be investigated and there are a several parties involved in the process.

Payoneer files the dispute on your behalf and the case is then forwarded by our card processor to Mastercard (aka the "card network"). Mastercard reaches out to the merchant's acquiring bank which in turn contacts the merchant for explanation. The merchant has up to 45 days to provide an answer and if they choose to accept the dispute the process can be resolved at this time.

If the merchant decides to reject the dispute they will provide supporting documents to support their claim. In some of these cases, Payoneer has the option to file a second dispute on your behalf which can take up to an additional 45 days.

Like we stated previously, we are handling this at high priority. We will make sure to offer the best solution possible as soon as we hear back from our internal teams. You will be personally contacted via email.

We appreciate your patience and understanding.

Thank you for the honest review, as this will help us improve our quality assistance for the future.

Best,
The Payoneer Team.

Thumbnail of user arturoc21
Brazil
2 reviews
0 helpful votes
  • Send Message
September 10th, 2019

I just recently signed up and the sign up process was easy and very trustworthy. I think PP has a lot of catching up to do. Support has been very attentive and responsive with my questions, thanks team.

Date of experience: September 8, 2019

Thumbnail of user rodellelykas
Philippines
1 review
0 helpful votes
  • Send Message
July 12th, 2021
Verified purchase

The staff are all good and have a good communication skills. Very considerable about my request to resolve my problem in my withdrawal. Thanks a lot. I hope the transaction I am requesting will soon be resolved. Thanks

Date of experience: July 12, 2021

Thumbnail of user willieem
Kenya
1 review
1 helpful vote
  • Send Message
December 17th, 2020

Payoneer is the best payment option. Keep it up and everybody will migrate from paypal for good. If you ever call and your matters are handled by Cedric Anthony, you will never regret. Keep up the good work.

Date of experience: December 17, 2020

Thumbnail of user ewanh14
Canada
1 review
0 helpful votes
  • Send Message
November 20th, 2019
Verified purchase

To get a card you have to prove that your getting paid. But if you dont have a card or bank account how will i get paid.?
Payoneer you need to fix that. Its like a bug in windows xp hard to deal with and slowing down progress at the same time.

Date of experience: November 17, 2019

Thumbnail of user swaiza
Pakistan
1 review
0 helpful votes
  • Send Message
August 9th, 2020
Verified purchase

Your representatives are good but your services are very bad. You have mailed me that your account has proved and know you can receive payment from international clients but when my client paid me you blocked my account without any message or mail.

Date of experience: July 10, 2020

Thumbnail of user danicab5
Philippines
1 review
2 helpful votes
  • Send Message
October 17th, 2018
Verified purchase

At first I love how payoneer works especially that it has
A lower fee than Paypal. But It been 2 weeks since my payment
Was sent and until now I still haven't received my payment.
I have an emergency at home which I find this case very disappointing.
I would rather pay a higher fee at least I could get my payment right away.

But i wonder why my colleague received his payment in just 2 hours after the process that why he refer payoneer with us his co worker and mine originally 48hrs and now it been 2 wks and I still didn't received my payment.

Date of experience: October 14, 2018

Thumbnail of user willb95
Will B. – Payoneer Rep

Hi there Danica,

I am sorry for the frustration. I can see that the payment approval department was waiting for certain information from you to continue reviewing the payments for loading to your account. I can see that this was resolved a few days ago and the payments loaded to your account.

If you are still experiencing any issues, please feel free to send us a private message here so we can take a look.

Thanks,

The Payoneer Team.

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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