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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88%
Positive
604
Neutral
31
Negative
51
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1 reviews

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How would you rate Payoneer?

Reviews (9,475)

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Reviews that mention popular keywords

customer service (1818) customer care (733) customer support (477) bank account (296) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user tanveerm2
India
1 review
0 helpful votes
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September 12th, 2018
Verified purchase

Thanks Payoneer and especially customer support that I received was prompt, quick and to the point. Whether on phone or chat support the information I wanted was reliable and swift. Polite and helpful was the customer care personnel and it was good experience altogether to talk to informative people. Very likely that I am going to recommend Payoneer. All the very best and thank you.

Date of experience: September 10, 2018

Thumbnail of user claudiub1
Romania
1 review
1 helpful vote
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May 19th, 2018
Verified purchase

I had a very bad experience with payoneer
I initiated a week ago a bank transfer and even after longer than 5 working days it stated "under review". They state in their procedures a transfer is made in 3-5 working days but mine didn't EVEN LEAVE Payoneer after a whole week, it's still lost somewhere among their departments.
Meanwhile I chatted at least 3 times with their support and all told me they put my transaction on "high priority" but nothing happened, and I got from support just promises, no facts.
Not recommend at all...

Date of experience: May 17, 2018

Thumbnail of user luqmank2
Pakistan
1 review
0 helpful votes
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May 28th, 2021
Verified purchase

When some one wants to pay me in my payneer account then they are facing payment decline issue please try agaim later
I need help please fix my problem i dont have any payneer card i only apply for card and my information is in review.

Date of experience: May 28, 2021

Thumbnail of user adrianap22
MK
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

I love Payoneer - there's nothing not to love actually. Customer service is the best you can find, their employees are always available and kind. Any issue is resolved within minutes! My funds arrive fast, I can use my PrePaid cards anywhere and I can manage everything from their app and website. There's nothing more I can ask from these guys, I wouldn't change them for the world!

Service
Value
Shipping
Returns
Quality

Date of experience: June 12, 2018

Thumbnail of user gerardoa12
Ukraine
1 review
0 helpful votes
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May 31st, 2018
Verified purchase

Thanks to payoneer i can grow up my business since 2015. I am really happy with this because i didnt find any other company with the features they offer. And the best is that they accept to send payments to my Bank in Ukraine. Thank you!

Date of experience: May 28, 2018

Thumbnail of user luizm9
Brazil
1 review
0 helpful votes
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December 22nd, 2019
Verified purchase

I applied to open an account with Payonner as a company, but my application has been immediately declined with no reason at all. I was obliged to call them to understand what happened and I am still waiting to see if my application will be successful

Date of experience: December 19, 2019

Thumbnail of user boluwatifea
New York
1 review
0 helpful votes
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March 30th, 2019

I signed up payoneer and attached it to my fiverr account. I decided to use the Make-A-Payment Feature on Payoneer to pay for services and product purchased.
Payoneer disabled my USD balance since 2 weeks ago and I'm completely frustrated.
Each time I contacted them, they give me the useless excuse - "under review". I don't know maybe they have lazy asses in their office who does not review an account and restores it immediately.

Why put people in a bad state. I didn't violate your terms of service. I used your MAP feature and you held my funds for more than 2 weeks, telling me under review everyday.
The crazy part is I can't withdraw my funds and I cannot load the Payoneer account with new funds cos it will all still remain under their useless review.;

Please find a solution to this. Payoneer is extremely annoying and I cannot deal with this issue no more. I am frustrated. Payoneer, give me MY MONEY and restore my account IMMEDIATELY or I need to get a LAWYER!

Date of experience: March 28, 2019

Thumbnail of user edwinv22
Rachel F. – Payoneer Rep

Hi Bolutwatife,

Thank you for sharing your feedback. I see that right now our team is currently in the process of verifying some information with you that will resolve this issue. They have shared some instructions with you, that once fulfilled should resolve and grant you access back to your account.

I am very sorry about the length this process is taking. Please know that we have these advance verification processes in place for the safety and security of our users. While this is causing you some inconvenience now, I am sure you can appreciate the lengths we go to when it comes to verification and security.

I hope to be as helpful as I can with this. If there is anything I can do to help you along in this process please do not hesitate to reach out.

Best,
The Payoneer Team

Thumbnail of user carlosc196
El Salvador
1 review
0 helpful votes
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October 13th, 2018
Verified purchase

The overall process is great the only issue I have is if there's repeat customers that are purchasing or paying the invoice that's been sent out the process of that should not take that long the repeat customers there's no fragile activities and some that they have to work on now if there's a customer that's new for payment request or things of that nature then of course it should go through the process and you know take its time and take its course to prevent any unlawful activities but after that if it's a repeat customer it should be a lot faster

Date of experience: October 10, 2018

Thumbnail of user marcom70
Brazil
1 review
2 helpful votes
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September 26th, 2017

I had 2 rentals on Airbnb in the beggining of September, but I didn't receive them yet, and on AirBnB site, they asked to contact Payonner directly to check it the payments. I did it, and open a request n. ************** more than 10 days ago, they said they would escalate it internally. After that, I contact Payoneer twice and the approach was the same: wait them to contact me by email. Another strange fact is that I received the rental that happened last week, so it's a not problem of data or profile.

Date of experience: September 26, 2017

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Marco. First of all, I hope this was resolved by now. If not, I'm happy to look into if for you, feel free to PM me.

Thumbnail of user gergelyb
Hungary
2 reviews
0 helpful votes
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October 7th, 2018

I wanted to transfer my money to my Revolut account, which is much cheaper and much more sympatetic. Payoneer doesn't allow me to withdraw my money to a UK based bank. Why? Short answer: just because. Long answer:
"We understand you wish to withdraw to a bank account in the UK. Unfortunately your account configuration does not support this. You may add a bank account from any country that appears in the drop-down list when adding an account. We apologize for any inconveniences."

All this after 3 working days.

Date of experience: October 5, 2018

Thumbnail of user shafiquea7
Pakistan
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Very good experience and more knowledge and understanding way.this is beautiful full platform and successfully way. All customers the experience is Very good experience.

Date of experience: June 6, 2024

Thumbnail of user tarunk6
Thailand
1 review
6 helpful votes
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May 2nd, 2018

After 7 years of using services now you can not approve documents?
Customer service keeps repeating same thing when i said don't have Thai id
Provided passport
Thai work permit
Driving licence
Phone bills
Asking for government issued proof... work permit is not issued by any private firm or company it is issued by government of Thailand only
Non of them approved after 7years of no issues usages?

And after all liers saying there was no balance on previous card when there was...
Really didn't expected from Payoneer this
Thank god i didn't kept high balance otherwise you guys might have lied about that also

No more Payoneer have more options

Date of experience: April 28, 2018

Thumbnail of user mariaj150
Romania
1 review
1 helpful vote
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December 2nd, 2018
Verified purchase

Comparing it to paypal I would chose paypal anytime over payoneer. In a world where speed means a lot, having to wait for my hard earned money is a really big down side. I would not use Payoneer I didn't have to.

Date of experience: November 28, 2018

Thumbnail of user qianl4
Hong Kong
1 review
3 helpful votes
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January 25th, 2017

Payoneer may the most professional online money transfer tool. It helps me to receive money via Amazon with different currency as USD, GBP, EUR. The transfer is fast and security. I have used it for years.

Date of experience: January 25, 2017

Thumbnail of user stanleyi8
Nigeria
1 review
0 helpful votes
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December 3rd, 2020

I have been using payoneer for over a year now and I have got no issues with it, when I did have one the customer service were right there to solve the issue. I'm cool with it and could recommend to anyone.

Date of experience: December 3, 2020

Thumbnail of user shalevg
Israel
1 review
0 helpful votes
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August 29th, 2018
Verified purchase

I would like to commend your wonderful representative, named: "Itay".
Who gave me excellent, professional and courteous service for an entire hour of conversation, which I simply held with a million requests and checks in my account.
Helped me a lot,
Hope that your other exhibitors are providing this service, and if so then it is number 1 in service!
Thank you Thank you Thank you!
Shalev Gigi

Date of experience: August 27, 2018

Thumbnail of user mariab278
Colombia
1 review
0 helpful votes
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May 28th, 2018
Verified purchase

I have always been treated with respect and in a timely manner.
Reps always explain in detail any given process or situation.

I have been using their service for over a year or almost two.

I think they are a great company.

Date of experience: May 25, 2018

Thumbnail of user valdetes
Serbia
1 review
0 helpful votes
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November 13th, 2020

I am so happy that I use Payoneer and they are the best! My experience with them is incredible, they are always there to help us with any issues if we have and to say one and only word: They are Perfect!

Date of experience: November 12, 2020

Thumbnail of user laurab1408
GB
1 review
0 helpful votes
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February 2nd, 2020
Verified purchase

I have made an error when submitting payment to a supplier and realized only when I received the confirmation that my payment was being processed. I called customer support and my problem was dully sorted out with no hassle and no delays.

Date of experience: January 30, 2020

Thumbnail of user seretab
Jamaica
1 review
0 helpful votes
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April 16th, 2020
Verified purchase

The Payoneer service is fast, secured and efficient. I have recommended so many people since I found this service. I have tried others but this is by far my number 1, especially in my county. Thank you, Payoneer for your amazing service.

Date of experience: April 16, 2020

Thumbnail of user yousraa2
Pakistan
1 review
1 helpful vote
  • Send Message
September 7th, 2020
Verified purchase

Payoneer has made it easier for me to receive my international payments in Pakistan within a few minutes. It is easier to use and I can call the support centre and get my issues resolved within minutes.

Date of experience: September 7, 2020

Thumbnail of user nicholew20
Jamaica
1 review
0 helpful votes
  • Send Message
December 23rd, 2018
Verified purchase

It was a good call, prompt in answering, friendly and very informative. They listen to what my issues were and sought to provide answers. I was satisfied with the call overall and would recommend anyone to call.

Date of experience: December 20, 2018

Thumbnail of user dipsanas
Nepal
1 review
0 helpful votes
  • Send Message
January 11th, 2019
Verified purchase

It's very easy to transfer funds globally I really appreciates service you all payoneer team giving us thank you so much for providing us this kind of easy way to transferring funds is very commendable thank u

Date of experience: January 8, 2019

Thumbnail of user ramih16
Israel
1 review
0 helpful votes
  • Send Message
September 21st, 2021
Verified purchase

In the last month, we are trying to resolve my issue with Payoneer, the customer service is very nice and trying to help, but nothing is not moving to resolve my issue all the time we start again and again to solve this issue. EBay send me a letter that on October 10 we have to be members of Payoneer otherwise they are closing our account and I am worried about it.

Date of experience: September 21, 2021

Thumbnail of user jennys323
Nigeria
1 review
1 helpful vote
  • Send Message
June 22nd, 2020
Verified purchase

I had an issue with Pending payment and called Payoneer. Paulo answered my call and helped me through the process. What made me more happy was the fact that he called me back after my airtime exhausted to assist me with the issue and in less than 2 minutes it was resolved even though he told me it would take 2hrs. Thanks a lot. You guys are better than PayPal by far. Please, I was not paid to post this. I was just too happy with the way I was treated. It's a pleasant experience tbh

Date of experience: June 22, 2020

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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