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Payoneer has a rating of 4.5 stars from 9,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Not yet done any transaction with this account, so there is nothing i can add about the service. II was opening the wrong account service, when i found out i was setting up the wrong account, i call in and ask for it to be cancel, so could set up the right account.
Date of experience: August 4, 2018
Payoneerare great in what they do, and their customer service is excellent.
However, they lack basic services such as the possibility of receiving payments from individuals (not companies) via credit card or bank transfer. They function as my bank account to receive payments from companies that request an American or European bank account (like Amazon), and I think they should have such a service accessible to people who work with them. Unfortunately, when I need to get paid from a customer who is not from my country and does not have a Payoneer account - I have to look for other solutions, like PayPal and so on.
Date of experience: May 28, 2019
I have had an ongoing issue with a payment that I sent nearly two months ago. I had to send multiple emails and eventually call before I received a response from Payoneer customer care in the first place. They've then taken weeks at a time to get back to me. Different people have been in correspondence with some better than others and some clearly not having read previous correspondence enough to understand the issue. Just to put this into perspective, the last email I received from them was 3 weeks ago. It was a very short email that said the problem was solved. It wasn't. I emailed a week later. No reply. I emailed the following week, no reply. I then called customer service the next week and they spoke with the relevant department. I was advised that they would be in contact with me via email. So they finally replied to my email 3 WEEKS later. Really poor customer service! I'm still waiting for this to be resolved...
Date of experience: January 23, 2020
Before I was using other payment solutions but many times I felt lost and dissapointed about the poor support service that I was receiving. With Payoneer I feel safe and plus they have a friendly customer support.
It is great to receive payments as easiliy as if I had a bank account right there.
If you need to work with clients from across the globe, I highly recommend them.
Date of experience: January 23, 2017
Alexander did a splendid job, he was on point and pleasant and patient he is very customer friendly. He made sure to ask if I needed anything before I go and my reason for calling was handled in a very prompt manner! Go Alexander
Date of experience: June 4, 2018
My intention was to open an account and start stock trading via Payoneer, I had to make initial deposit in order to transfer to broker, which is against policies,
Thanks you and sorry for inconvenience
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 25, 2020
I am not please with response time/no response. My renewal credit card was not shipped because the id submitted did not have the date of birth. However, I was not notified or contacted to my satisfaction. Also I was being charged service charges monthly.
Date of experience: September 17, 2020
Suddenly a second bank account showed up on my account and funds got transferred there. 14 and going days customer service cannot figure out what is going on and who added it. Unprofessional customer service. Worst ever actually.
I sent them again my bank account info, first time they said it's not readable ( though it's the same picture I sent them when I signed up with them), second time 12 hours later they still have not received my email yet( emails have to be virus-scanned or whatever they explained). Customer service is unreachable after hours and on holidays. Third time, a representative said that I will receive an email to upload info again. I asked if she can stay on the phone and wait till I receive the email. She said she can't stay and that I ll receive it within a minute.
4 hours later still no email.
DO NOT do business with them. It's a shame that companies work with them
Date of experience: November 28, 2016
Hi Kal, I'm sorry to learn about it. Happy to try and help you out- please see my private message.
The customer care was awesome! Treated my complain with concern to ensure my issue was properly resolved. This wasn't my first time of contacting customer care to resolve issues for me. And they have been very great each time I contacted them. Quite satisfied! Just waiting for admin to get back to me as they promised.
Date of experience: May 5, 2020
I was pleasantly and clearly greeting by representative. She repeated my concern to ensure she understood what my concern was and provided clear process to move forward. Appreciate that the wait time was not extensive as I was on the clock. Great service always!
Date of experience: October 4, 2021
I was a hardcore PayPal user and a few months ago I shifted to Payoneer and I had an amazing experience with Payoneer. Their charges are reasonable, receiving accounts are amazing facility provided by them and the exchange rate is better than PayPal. Sometimes they took time to approve your payment requests but overall it is an amazing platform.
Date of experience: October 1, 2020
First, they block my account for incorrect address information (Which they realized after 6 months). They hold my hard-earned money for no reason on my account. Im trying to get my money back but they keep telling me to create a new account.
When I try to create a new account, they block that account because I already have one. This makes no sense.
No company has the right to just steal your money.
KEEP AWAY.
Date of experience: May 3, 2021
Dear Oğuzhan,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you feel this way about the situation.
Please make sure that under no circumstances would Payoneer keep your funds on purpose.
We would love to check what is the problem that you've faced and what can be done to fix it. Please kindly update you review with your customer ID and we will gladly look into it for you.
We hope for your kind understanding and cooperation.
Thank you in advance!
Best,
Anna from the Payoneer team
Fees to pay-in aren't so bad. Fees to withdraw your own money are highway robbery! I'm using this because it's what may employer prefers. Seems its good for payers but not so great for payees. I have my own business and use other services for this reason. Avoid Payoneer if you can.
Date of experience: February 6, 2019
She talk with me so politely and answer every Question
Payoneer was very good way to exchange my money Dollars to rupees and also transfer in my account... my friends suggest me for payoneer and I will suggest my other friend to use this service very
Date of experience: February 17, 2019
I'm returning back to a company I used to work with, and I couldn't remember my old phone number from 3 years back to access my inactive payoneer account. The customer service woman was sooo patient with me and really helped me feel reassured that we would get this taken care of.
Date of experience: June 19, 2018
My queries were entertained the way i wanted to be answered. Agent had given me all the procedures which i will be doing after ending our call. Clear as crystal. Hoping it will be done as soon as possible as what the agent has assured me.
Date of experience: March 5, 2019
Service I received at Payoneer is second to none. They have a professional and caring approach to customers needs and strive to achieve and surpass expectations. I am very happy with payoneer. Highly recommended
Date of experience: November 5, 2018
Customer support was awesome. I was very surprised to be number 1 on the call list. I also received professional help and support. Now I can continue setting up my business knowing that I can withdraw funds securely and have 24 customer support to help me
Date of experience: May 1, 2020
The worker whic is working in call service they are lovely persons spacial the girl whic is that's l asking help today she help me a lot
I don't remember her name but thank you verry much. L would like to write more but my English not enough
So thanks a lot
Date of experience: September 25, 2018
I had to request a replacement card and the Customer Service representative confidently walked me through the whole process, including verification. He did not sound like a robot, was friendly and made it feel like I was in a regular conversation and not like most Customer Service calls. I recommend it highly!
Date of experience: January 8, 2020
Payoneer's customer care maybe one of the best customer service there is. Agents are very professional and patient with the clients. Explanations are very much detailed and concerns are answered in a timely manner.
Date of experience: November 17, 2019
I love Payoneer Customer Service. Very polite and professional staff. I liked to talk and they even ask for any help other than our regarding issues. I love you Payoneer for providing this helpful and beautiful service. Thanks again for resolving my issue regarding Master Card.
Thanks Again!
Date of experience: October 8, 2020
Just to say: " You need to add in your reset system for change passwords, a 939 like another choice for Puerto Rico area code. 787 and 939 are both area code for P R. It has no 939 area code in the choices for reset customers password.
Date of experience: September 8, 2020
I was payment pending Issue, i called and asked about the issue because my payment was on under review since 3 days, but she understand this problem and approved my payment clearance within minutes, customer care was respond really quick, and my issue was solved, overall great experience
Date of experience: September 10, 2020
I got hacked, took them 3 days, but i now have my money, worry free, thanks payoneer.
Date of experience: July 27, 2024
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Beverley,
We apologize for any inconvenience you have endured in regards to receiving your payment. It is our job to make sure our clients have a satisfactory experience with our customer support. It appears that we have not lived up to your expectations. Based on your review, we know that you are having issues with a transfer you have done. Please be advised that once a transfer is done, it can take anywhere from 3 to 5 business days for the funds to reflect onto your account.
There are cases in which the funds can get delayed, so this is where our bank transfer department will come into play. Please understand that Payoneer is not a physical bank, we are only the company that processes your payment, sort of like a middleman. In order for our services to work, we use intermediate banks that can help process the transfer to its destination. If a transfer gets delayed it usually because its either stuck at one these banks or are in need of documents/verification. In order to know the answer, our bank transfer department must get in contact with them. Many banks have different operating hours then we do. This is the reason why it take a while to get an update because we are literally trying to get the information from them via our internal emails. We understand this is not the predicament you want to be in, but rest assure it is getting handled by them.
It appears that there was on update not to long ago in regards to your case. We suggest you go over the email that was sent out and follow the steps.
Thank you.
Best,
The Payoneer Team.