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Payoneer has a rating of 4.5 stars from 9,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I got hacked, took them 3 days, but i now have my money, worry free, thanks payoneer.
Date of experience: July 27, 2024
My 2 payments were under review, I came here and read reviews and was too worry, but after I talk to chat live support, they solve my problem immediately, they request my government ID and full address. Afterward I open my account and my payments were approved! :)
Date of experience: March 29, 2018
Payoneer is a good source for transferring money and Good customer service but processing time is little delay which has to be improved and also after client payment crediting to bank account is delay even this needs to be Improved. If these things are improved Payoneer is perfect.
Date of experience: May 8, 2019
I'm pleased to have a USD account, even though I'm outside the US, and to be able to make payments online and receive payments.
Date of experience: August 5, 2024
Payoneer have a great online system that caring the customers needs. The money sending and transferring is easy and secured, also they have a professional support team do their best to solve any issues patiently.
Payoneer is the best, and I realy feel happy with them.
Thanks for a value business.
Date of experience: September 4, 2020
Great and fast service, recently I had a small issues regarding a payment, and it was quickly resolved after I contacted the support. Quick to solve issues and fast to help customers.
I definitely recommend Payoneer to non-Payoneer users.
Thank you very much for the great service you are offering.
Date of experience: November 23, 2020
I couldn't get my card for 4 monthes by post, so they got me to deliver it via dhl (-50$) and now they block it cause my funds are suspicious... freezing my funds. Stay away from this company! It's a scam!
Date of experience: September 1, 2015
I called Payoneer to report my lost card. The matter was addressed in less than five minutes. Everthing I needed was sorted out. Thank you to the customer service Representative. He was so professional and efficient.
Date of experience: December 24, 2018
Support never knows a right answer of our questions. Each support staff tell different answers to 1 question.
They don't notify for any action they are taking. They even block account without notification and even they listen to any one who is scammer and on his words they block account
Date of experience: June 25, 2018
I had a hard day trying to withdraw some $$$ to my bank account. Followed the instructions to clean cookies, changed browsers etc, but nothing seemed to work. Finally I called Payoneer, lost my turn in the first quewe, but finally when got to talk with the representative she solved my big problem in a few minutes. I appreciated her patience by speaking slowly and clearly, as I explained to her that English is not my first language. Finally I'm happy now after a stressfull day!
Date of experience: August 12, 2018
When excellent company. So honored and glad to be a part of it. Phenomenal customer service, would be really great product and everybody loves. Its been a great 2 1/2 years since Ive been with Lavelle
Date of experience: June 18, 2018
It has been awesome experience on this platform. I am always happy to use payoneer. I will always recommend this platform. I started using payoneer since 2017 and till date, I have remain a happy customer. Nice job guys!
Date of experience: June 7, 2018
I've started using Payoneer on June 4th - that's when I sent my first payment to it - and since then, I've had so many questions to ask to where the Customer Service (both on chat and by phone call) were always there to help.
I would definitely recommend Payoneer.
So far I used my virtual card to buy from Steam, Amazon and a couple of other local vendors. They take a few hours to process the order but I think once they confirm the card is legitmate and has funds in it, the process will take much faster.
Date of experience: June 19, 2019
The customer care representative was absolutely good. She took time to address my issue and able to understand my African ascent. The communication was smooth and her suggestion lead to me getting solution to my problem. Thanks a lot.
Date of experience: December 3, 2018
A request for a card re-issue to a new address was aborted after I followed up and was told after 2 weeks that I did not send a utility bill.
I checked my original email and I confirmed that I had in fact attached a utility bill. Payoneer insisted it was a payment receipt when in fact it was not. It was the original utility bill as issued by my local supplier.
I requested an urgent response after re-attaching the same utility bill.
Up to now, I have received no response.
I could have been alerted 2 weeks ago that my card had not been shipped but I was only alerted when I followed up by phone.
This is unacceptable service.
Date of experience: December 4, 2019
I setup and account with payoneer but i dint use it for 2 weeks. After 2 weeks i used it and charge $699.99 from my customer next day received an email asking all tons document. And now my account is blocked and no one give me a popper ans
Date of experience: December 26, 2017
Hi Navneet. When opening an account with Payoneer, you will be required to submit some documents to ensure the safety of both your account and funds’ safety. Upon submitting these documents, our team would review and contact you within a few days. If you still haven’t heard back, I’m happy to look into this for you- feel free to PM me.
They replied me very late (after 48 hours) on support ticket. My upwork account transaction was not transferred successfully in my payoneer account. It was showing me in pending state so I had submitted the request to payoneer support but they didn't reply me. After waiting some time, I submitted another request but no reply. Even I had submitted my third request they still didn't reply. After 48 - 72 hours I guess, I got reply from payoneer support.
Date of experience: July 7, 2019
I do contract work for a company that just recently switched their payroll to Payoneer. After signing up for what was represented as "direct deposit" into my checking account, I awoke to find no funds in my account on pay day. After much wasted time on hold, and a lot of back and forth with sarcastic customer service reps I was told that I had to wait 3-5 business days for an Echeck to clear before funds were available, which Payoneer blamed on the bank. I called my bank, a well-known institution, and they told me they had nothing to do with it, that it was Payoneer. Payoneer then told me that they do not do direct deposit (the option was listed as being able to have funds "deposited directly" into a bank account, semantics!) and that if I wanted immediate access to my pay I could sign up for a Payoneer card. Guess what? Payoneer cards cost a fee! This is the worst dealing with a company I've ever expreienced. They misrepresent themselves and what they do. STAY AWAY!
Date of experience: December 1, 2016
Hi Steven, I'm happy to learn more about the incident you have had- please see my private message.
I'm using Payoneer services for more than 4 years and I'm extremely happy with the professionalism of the people and the overall quality of service. I highly recommend Payoneer to any freelancer that seeks for a professional payment service.
Date of experience: May 22, 2018
I am totally satisfied with the customer services. I just hope that other departments of Payoneer give us the same services as customer service. Just want the Payoneer to be friendly using for simple people like us. Thank you.
Date of experience: May 17, 2018
It's great to have an online business. And to have your to support payments. You are the best. But lately it's taking like forever to get your money. Please I'm begging you need to work on that for us
Date of experience: September 9, 2019
Overall good, tough to get customer service agent if facing issues in the transaction, need time to get support through chat and call. Sometimes charged more than actual amount and sometimes need times to received payments and transfer amount
Date of experience: June 21, 2018
As i am working freelancer payoneer is the best way to get money from site like Fiverr, also its very good and fast secure service, also i like the bank transfer future, its help most freelancer to get their hard working money to bank no issue, like me, i recommend payoneer to anyone
Date of experience: June 1, 2018
This is the first time to use the service. I had a pending payment and was asked to provide Government ID. Unfortunately my national ID has an error on the date of birth so it was rejected. I spoke to customer care and was asked to provide alternative document. Customer care here are receptive and eager to solve my problem. They solved my problem and my money was immediately released. This is a great service that i recommend to anyone. They are keen not lose your money yet ready to listen and help. Thank you
Date of experience: July 24, 2020
Hi,
Never saw a baddest support ever,
Useless,
They treat me like i'm criminal,
They will make you regret if you complained about anything anything
They can block your account for 3 months without functionalities.
Payoneer i will find an alternative better than you with great support
Date of experience: August 3, 2016
Hi Slim, I am sorry to lean this is how you feel, and I would love to help out. Please see my private message.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Fernanda,
We are extremely sorry to hear that you had issues to re-issue your card. The procedure should be simple and fast for our customers. We agree that the verification can sometimes delay the processing and it is done for compliance reasons because we must comply with the rules and regulations imposed by the US government, MasterCard, the requirement of our different banks and more. But this don't justify the delay on response. We acknowledge that we need to make better.
A new card was already issued to you via expedite shipping. Our support also contacted you via email, please check your email box.
Please let us know if you need any additional assistance.
Best,
The Payoneer Team