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Payoneer has a rating of 4.5 stars from 9,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I had problem with the card shipping I believe the delay happened because of corona virus and the limited stuff payoneer have in office, however they're professional enough to cooperate and help you with whatever problem you have.
Date of experience: December 1, 2020
I called in last january 13 to inform that my latest withdrawal was incorrect because I entered the atm card number instead of my account number. I was told from the first representative that it will be 14 business before the money will return to my payoneer account but i was lucky that my concern was handled by my fellow Filipino representative and it only took only 5 days to return my money. I requested to expedite my issue. Thanks again my issue has been resolved and handled well. Good job!
Date of experience: January 17, 2020
I am so so so happy and too much satisfied with payonner customer support. It was really a great experience! But it's very annoying to have these kind of payment issues. I hope, payonner will be more careful about it. Overall, I am happy :)
Date of experience: October 6, 2020
In terms of calls, they are responsive, understanding, and committed to helping. However, sending emails to these guys is like a waste of time, they never reply, and if they do, they take weeks. Stick to calls though
Date of experience: November 26, 2020
Takes to long for a 2 step verification and sometimes does not even work
Date of experience: August 5, 2024
As this is a financial services so i think this need to be more fast as they are. If a person need more then 10 days to take a payment then that will be really critical for anyone. So i recommend to payoneer to setup their customer care with more person or executive and give customer service more fast.
Date of experience: October 16, 2018
I am from Vietnam. I have been using for a long time, the thing that I could say that it helps me so much. My business has grown as fast as it can. The support team from Payoneer is really great, they solve and help me quickly. Payoneer makes me a trust for my business.
I beleive that Payoneer can go further in the future. Keep working!, 5 star for you.
Date of experience: January 24, 2017
Quick reply. Qualified Specialist. Pleasant and polite employee
Date of experience: August 5, 2024
So they rejected a payment then when I proceeded to contact them via live chat they told me I need to have 200 on my account to receive a new card and payments. Pray tell, how the hell am I supposed to have 200 for 1 new card if I cannot receive any payments if my card isn't renewed?
Date of experience: December 10, 2023
Great customer care service.
The customer care agent has been very helpful.
She is so polite and welcoming.
She has excellent communication skills and also patient.
Also, she understand the customer language without the customer having to repeat.
I recommend payoneer for all your payment transactions.
Date of experience: October 18, 2018
I was turned around many days by your automated system until I finally found out how to speak to a real person. As soon as I was connected to a person I felt my needs were being met and someone actually understood what I was experiencing.
Date of experience: November 13, 2018
I had money paid into Payoneer, I received requests from them for documentation which i duly returned to them then more requests for what and where it was coming from which i told them and sent details of whom I was working for and all I kept getting back was this is an auto response e-mail do not reply to this address.
I had to call them and try to explain what I had sent but they still cancelled the payment.
However I think it as all been sorted
Date of experience: May 28, 2018
Received an email on 6 of April that the transaction been proceed successfully.
On 11 of April my suppler informed me that the payment not proceed due to a document I did not submit
No communication from Payoneer to address this issue. Kept the money for more than a week without me know that if there is any issues in my account.
Furthermore I did submit the required documents over than 4 times system is not responding.
Very bad experience and let me lose a face infront of my suppler
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 12, 2021
If you have any issue in payoneer just call the payoneer customer center and they will solve.
And very good regarding the payment if comparison to others. Its good and fast for payment transfer with minimum fees...
Thank you
Payoneer
Date of experience: October 14, 2019
If I need any support from Payoneer then I directly call Payoneer's call center. Because Payoneer call center always helps me professionally.
I don't like Payoneer live chat. Because sometimes give me wrong info. They are not professional. Just a simple known person. I don't like Payoneer's Live Chat.
I hope Payoneer will increase his live chat service more professionally.
Thanks, everyone.
MD HASAN ALI.
Date of experience: October 24, 2018
I'm happy to use Payoneer for 5 years. The service that Payoneer provides is very useful for me. I use it for receiving my freelance earnings from various companies and private clients. So I'm very satisfied with the Payoneer service.
Date of experience: February 19, 2017
Big dollar to peso rate, fast transfer, the card is great even though it's USD. Overall I liked it. I haven't used it very much because I mostly receive peso, though this is a great site to help you with USD transactions. Also, it works like a credit card in POS transactions. Legit site.
Date of experience: June 26, 2018
Actually i haven't got the demand i want but the help they are giving me is satisfying. I wanted a mastercard prepaid system. They are helping me to give it. If they approved it soon i will be very grateful..
Date of experience: March 6, 2019
It was easy to connect to one of the Payoneer's representatives. She was very helpful. After a few questions, she was quick to identify the problem and resolve it. I am totally satisfied and prefer Payoneer as it is convenient.
Date of experience: December 28, 2020
Mr. Marky(Mark Francis) is the best person that you have in your company. He understood exactly my problem and he helped till the end. Thank you Mr. Marky! Payoneer is lucky to have a responsible and effective person like you!
Date of experience: June 11, 2021
I am very pleased to have a bank account there. Everytime I enhanced a problem they solved it very quick. They still have to do some application maintenance for the phone application but, overall, I do recommend them for secure online payments.
Date of experience: September 26, 2018
I called in because my card was compromised and had was cancelled by Payoneer (which is a good thing) The two girls, Sofia and Charly, I spoke to was very professional and competent. I was pleasantly surprised by the service. The communication was excellent.
Date of experience: May 16, 2018
Before I talk to Payoneer staff I was totally confused that what is happening to me?
But after conversation with staff they guide me very professionally and solved my problem.
I am totally satisfied with the Payoneer services.
Very helping and professional staff.
Thank you payoneer...
Date of experience: June 6, 2018
My overall experience was great my customer service support was outstanding and very patient. She was friendly and even laughed with me over the phone. I enjoyed her personality and hope that I can always get customer service as great as hers.
Date of experience: August 7, 2018
I have requested to block my bank account which is locked. The representative is going to send me the email to request for account change, though i have not yet received the email. Hope i will get it in a while. Overall good support.
Date of experience: September 17, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Aner,
Thank you very much for your review. We are really sorry to hear that your matter took longer than expected to be resolved.
Right now, we are receiving an increased number of inquiries, which unfortunately may lead to a longer wait. We truly appreciate our customers' understanding and cooperation in this regard. And of course, we are doing our best to shorten the wait for you.
At Payoneer, we are constantly working to further improve customer experience. We know we can always do better and are committed to doing precisely that. We genuinely appreciate your feedback that helps us grow!
Best,
Leo from the Payoneer team