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Payoneer has a rating of 4.5 stars from 9,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
The thing about payoneer is they love to be thorough. Sometimes, this comes at the expense of the customer. But I geuss it is all for good since it is money we are dealing with here.
Overall, they are courteous and polite. And they try their best to get you the assistance that you need. It is not easy dealing with angry customers.
Date of experience: September 18, 2020
I like the fact my problem was resolved on one call and i got a call back to make sure i got everything i deserved. I am so glad and also the quick response was so intriguing. I loved every bit of the process. Thank you
Date of experience: May 22, 2018
Payoneer blocked my account without any reason. I only withdraw funds from the freelance website and spend my money on Facebook ads. This is all I did with payoneer. Now they blocked my account. I asked them to send back my funds or give me a reason why they hold my funds. But they didn't reply. My only question is why they hold clients' funds. Even Payoneer didn't allow a personal transaction for my account. I asked why they don't allow personal transactions they didn't give any answer. Then a few days later they disable my account and take all my funds. Can they use my funds as their own?
Date of experience: August 4, 2022
I had been trying to resolve an issue i had been having connecting my account to Clickbank. I decided to call, got through to a rep in around 3 minutes and the rep was awesome! Very polite and I felt at all times that she was genuinely concerned and wanted to assist me!
Date of experience: January 9, 2020
I very impressed by the excellence of the customer service except that I had to wait up to 25 minutes before to be connected to an agent.
But I can recommend that your service is very great and speedy.
Date of experience: May 30, 2018
This man who attend my call was super and great. He solve my problem. Even i was trying for long time and calling but problem was not solving.
Love this man.
Thank you so so so so much.
I was angry with payoneer but now very happy.
Date of experience: March 23, 2020
My experience with the customer representative was very good. I like that the Rep was patient! Answered all my questions and gave me more info that was required for future transactions. The rep did not rush me off the phone. Ensured that all my concerns was addressed.
Date of experience: August 20, 2020
Customer Care was awesome. I did not have to go to the ABM to get my card activated. Customer care not only assisted me in getting my card pinned but also to transfer funds to my card in the currency that I preferred. Awesome service!
Thanks Payoneer!
Date of experience: November 29, 2018
Customer service was very good, but the hours need to be extended during the week to those people who live on the West Coast. They don't have hours on the weekend and they should provide hours during the weekend too. Otherwise, the customer service was very good!
Date of experience: December 28, 2018
Very courteous and polite, very fast and thorough. The assistance that I received was right on and to the point, very business-like and I would definitely recommend payoneer to anybody if they were looking for a bank that was knowledgeable and hardworking as the service I received.
Date of experience: January 28, 2019
Very very low efficiency of customer support. Not to mention the amount of "technical mistakes" when trying to make a payment. And even when they make a mistake it takes too long to refund the money. Very slow service and unreliable.
Date of experience: March 27, 2017
Switching to Payoneer saves me a lot of time. I get to talk to real people in a matter of minutes instead of hours. My emails are returned quickly and not days. And the people seem to knowledgeable and able to resolve my issues quickly.
Date of experience: August 24, 2018
After the complaining about the receipt of the card, it appears Payoneer received the complaint and thereafter they contacted me to apologize for the "delay". Subsequently, they shipped the card via a courier delivery service. I have since received the card.
Date of experience: October 16, 2017
Hi Chris, Glad to hear that you got your card :)
I registered and opened an account with Payoneer where my affiliate commission was deposited. I then ordered a Mastercard debit card. They emailed me that my card has been shipped to me. I waited for it for months to arrive but it never did.
Later I received an email from them that my card was undelivered and then returned to them. I don't know where it was sent to but I never received any notification from anyone for delivery of such a card.
I re-ordered another card and requested that it be sent via courier. It has now been more than 3 months and I haven't heard any word from them. I don't know whether they're still planning to send the card or not.
I have sent numerous messages via their ticket submission system and also via email but have not received any response to any of those messages. Ironically, my account continues to incur service / bank charges.
I have no clue now as to what to do next.
Date of experience: June 22, 2017
The customer service does take the time to listen all the issues, and tries the best to reach the conclusion. I was satisfied with the customer care service, but payoneer websites and campaigns need to be more informative and specified. I was rewarded with an amount and was told I'd get the reward once I get paid through payoneer. That was what the website said. Taking back the reward because it expired does not make any sense to me.
Date of experience: September 5, 2018
They block your account for no reason and hold your money for a very long time probably to make interest from it they tell you that they do that for security reasons but they never answer or tell you the reason
Date of experience: September 3, 2018
Payoneer is 100 times better than PayPal. It is not deduct any charges when you receive money with different currency in payoneer. It converts your money with highest rate in local bank accounts. Payoneer is very fast for send payment in your local bank account.
Date of experience: December 29, 2019
My account has been locked since 15 days and i cannot get access to my account despite the fact that I have been following all the unlock process with the customer service. I am still fighting to get my money back
Date of experience: November 22, 2017
The mos thing I feel comfortable is withdraw to local bank. I often withdraw in the evening (GMT +7) and my local bank account is loaded in the next day.
At the present, I don't contact with Support team. I hope your service will be good forever. So, I don't have to contact Support team in the future.
Thank you.
Date of experience: February 20, 2017
I'm using Payoneer for a year now. It works well before I start billing my client. Few month ago I send a payment link to my client. After he made a payment, I receive an email with notification about some my personal data, so I upload my photos and fill some form. After that I didn't get any emails or notifications and thought that all is fine now. Today (2 months later) I just receive an email, that my payment was gone. And one more when I try to connect with the support - it just send me the autoreply and the one email from a real person was "oh, sorry, we can't send you your money, because they are not in the system now".
Date of experience: August 1, 2016
I am sorry to learn about your experience. I would love to try help out, please see my private message.
Payooneer is the go to payment service for me. Responsive customer support, amazing service and easy to use. Unlike other platforms, there are no charges on transfer to other payoneer users. If you haven't signed up yet, you're missing out. The best payment service in the world as we speal
Date of experience: August 22, 2018
Payoneer is simply excellent. The service is great, my money is paid on time and always available. Their customer service is simply amazing and they resolve issues literally within seconds.
I highly recommend Payoneer!
Date of experience: June 10, 2019
Hey Ugonna,
Thanks so much for such high praise! This means a lot that you enjoy our services so much. We're glad to provide you with an awesome experience all around!
Best,
The Payoneer Team
Payoneer is a functional service and handles payments well enough, but there is a minimum withdrawal amount of $50, so if you've made less than that and aren't going to make any more, there's no way to access that money you earned without ordering a Payoneer card, which costs money. The service is functional, but the idea of a minimum withdrawal for money you worked to earn is ridiculous.
Date of experience: January 9, 2020
Hello Benedict,
We would like to thank you for the honest review of our services. We understand you are frustrated at the minimum withdrawal amount for our withdraw to bank services. Please note, that this amount can not be changed unless, the client wishes to permanently close their account. This amount is in agreement we have with many banks worldwide. This is to ensure that our clients can get the most use out of our services and to encourage the client's business growth. The more business the client can create, the better it is for both parties to have a successful future.
Not worry though, we have let our internal team know of your honest feedback. This will help us provide better quality assistance and transparency to our clients.
Thank you.
Best,
The Payoneer Team.
Payoneer decided to make me enter a bunch of information after a year of working with them. I had to change some information. In order to change the information, I was told I needed to make another account. They said they would contact me to transfer information to a new account. It has been two days. They won't let me withdraw my money either. This needed to be resolved yesterday!
Date of experience: March 11, 2020
The great help and resolving my problem regarded to my account. Thank you so much Eugene and the whole Payoneer team for assisting and leading me through the verification.
Keep doing so great work!:-D
Date of experience: November 17, 2020
Since the company has repositioned itself, the customer service has been much more people-friendly. I am understood because I was made to understand. They made sure I was ok before coming off the phone.
Date of experience: December 4, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Alexandra, I would love to see if I can help you out to fully understand what issues you are facing with your account. Please see my PM.