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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.1%
Positive
600
Neutral
31
Negative
50
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1 reviews

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How would you rate Payoneer?

Reviews (9,468)

Rating

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Reviews that mention popular keywords

customer service (1817) customer care (733) customer support (476) bank account (296) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user mohanm11
India
1 review
0 helpful votes
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April 29th, 2020
Verified purchase

Payoneer is the best payment processor comparing to all others, I have used many others but Payoneer is safest, most reliable and most cost-effective. I always try my best to receive payments through Payoneer only.

Date of experience: April 29, 2020

Thumbnail of user jaynew36
Kenya
1 review
0 helpful votes
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April 3rd, 2020
Verified purchase

Besides having my issue resolved satisfactorily, I also felt my time was respected in that rather than keep me waiting on queues, I was given the option to be called back AND to resume my position in the queue! How great is that!

Date of experience: April 3, 2020

Thumbnail of user dulufab
Bangladesh
1 review
0 helpful votes
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September 1st, 2018
Verified purchase

I absolutely LOVE Payoneer! I love that I have my own card to use wherever I go and I can access my funds that I made online. How cool is that? (Unlike other brands... won't mention names).
I also love that Customer Care always responds so fast and my query is always handled quickly. LOVE!

Service
Value
Shipping
Returns
Quality

Date of experience: August 29, 2018

Thumbnail of user asdfjk
Pakistan
1 review
0 helpful votes
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August 6th, 2019

Their dashboard is pathetic, they will order a card that will never arrive. And they won't send you any details about it. And when you contact them via customer service, their automated response will tell you that you will receive it.

Date of experience: August 6, 2019

Thumbnail of user drora1
Dror A. – Payoneer Rep

Hello there, thanks for leaving this review. I am sorry that you've had issues navigating our website. We are always trying to update our dashboard to provide an easy user experience so I am anxious to see some of your recommendations as to how we can improve it. In regards to card shipping, we typically use your country's local post service to ship the card. As a result, we are unable to provide tracking data. However, we don't want you to have a difficult experience to get your card. I have sent you a private message to try to rectify the issue and see how we can assist.

Best,
The Payoneer Team

Thumbnail of user zohaiba8
Pakistan
1 review
0 helpful votes
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September 20th, 2019

I am 100% satisfy with the services of Payoneer and fully satisfy with customer care services. The customer care agents are very friendly and they try their best to resolve our issues we are facing. Every time i call them i enjoy their company because they listen very carefully and give us best services.

Date of experience: September 19, 2019

Thumbnail of user humayuna1
Bangladesh
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

I'm humayun ahsan, a professional web designer, and email with over 2 years of experience, have!
I'm always glad to share my methods with people willing to learn and apply new things in their business.

Date of experience: October 1, 2020

Thumbnail of user muhammadu28
Indonesia
1 review
0 helpful votes
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May 18th, 2018
Verified purchase

I get cs service that is very satisfactory, because the discussion directly to the core of the problem, the answer of my question also quickly responded, I like this kind of service, hopefully my problem quickly resolved as promised

Date of experience: May 16, 2018

Thumbnail of user pablor26
Nicaragua
1 review
0 helpful votes
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May 24th, 2018
Verified purchase

Dont know why we have to upload a copy of our passport to receive payments through payoneer. It is very dangerous I think to upload this kind of material in this age of hacking technology and identity theft.

Date of experience: May 22, 2018

Thumbnail of user robertw788
California
1 review
0 helpful votes
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June 9th, 2018
Verified purchase

Excellence customer service receive from the company. I will reconnect with. Great service and customer service receive always positive attitude towards the customer service. Thanks for the feed back on all your success in the area of Los Angeles and New York

Date of experience: June 6, 2018

Thumbnail of user udayg2
India
2 reviews
0 helpful votes
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August 5th, 2018
Verified purchase

I did first transaction through Payoneer and to my surprise I really found this very easy and cost effective compared to other payment options. I would recommended my friends to use Payoneer. I really appreciate their Global Payment Services.

Date of experience: August 3, 2018

Thumbnail of user diand17
Jamaica
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

The agent was incompetent (my first agent). My second agent Ricardo gave me hope.

I am sure that you can see the information I used to create the account so why is there now an issue when I am using the same information.

You need more agents like Ricardo.

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 1, 2021

Thumbnail of user oracleq
Payoneer T. – Payoneer Rep

Dear Dian,

Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.

We are glad to hear that you are content with the customer support that was provided to you. At the same time we understand that you are unhappy with our verification process. We are so sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.

We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.

Thank you for choosing Payoneer! If you need further assistance with your account verification, please don't hesitate to let us know. We will be more than happy to help.

Stay safe!

Best,
Anna from the Payoneer team

Thumbnail of user tilako
Nepal
1 review
0 helpful votes
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June 15th, 2018
Verified purchase

It was great experience. I prefer everyone to join payoneer as banking partner.The costumer service is also great. I am likely very comfortable with this and hope it will run as it is in further future. Thank you!

Date of experience: June 12, 2018

Thumbnail of user deepd9
Saudi Arabia
1 review
0 helpful votes
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September 26th, 2021

What happen the Teams
I have created so many account but teams always blocked my account team is say 1 person 1 account but i don, t have any active account i have send so many times emails just say create new account when i create new account after the teams locked my account who will sloved my problems why not fix that problems i have created more than 20 account but now active account is 000 how many email i have to create

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 27, 2021

Thumbnail of user macyc18
Philippines
1 review
0 helpful votes
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November 6th, 2021
Verified purchase

I want to complain Jam - the support I spoke to Yesterday. No help at all. She is Rude and not accommodating. She sounds in a hurry.
I want to commend Kaye for her support. She helps me at all. First, the call was disconnected on her end. I call back, she apologies, I don't know what happen on her end. But still in the end she helps me resolve the issue.

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 7, 2021

Thumbnail of user annes257
California
1 review
0 helpful votes
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September 10th, 2018
Verified purchase

Called Support to confirm a payment sent was received by the receiving party. I was only on hold for a minute and the Rep was able to answer all my questions within a few minutes. Very fast and effecient!

Great Service

Date of experience: September 7, 2018

Thumbnail of user daniellem179
Illinois
1 review
0 helpful votes
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June 9th, 2018
Verified purchase

Thank you for your excellent service to your customers. Convienant good Quality service, is most certainly appreciated in this modern day economy and society. Thank you again. Best regards, Danielle McGee

Date of experience: June 7, 2018

Thumbnail of user amberr12
Pakistan
1 review
5 helpful votes
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November 25th, 2015

They block my account without any reason and took 2,7500$ now they don't reply on chat if I call customer service they hung up by saying its blocked you cannot use it anymore, they are real Big Scam, please don't use them they will block when you have big money in your account.

Date of experience: November 25, 2015

Thumbnail of user dalep82
Japan
1 review
0 helpful votes
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August 26th, 2018
Verified purchase

I have been going around in circles with e-mails and locked out of my account for over 5 weeks.
That is not funny. I am quite new to the system, and did expect a pre paid credit card, but have been informed that my account is a current account and not a card account?
Payoneer's system has not been working for me in the way I envisaged. I may get there in the end, or I may just move.

Date of experience: August 24, 2018

Thumbnail of user eddieu6
Philippines
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I always recieved my money through payoneer every sunday thats why I don't get the point why they need to review it from time to time every 2 or 3 months so stupid! Now I know why my co workers choose Paypal because Paypal is accurate and real time.

Date of experience: October 26, 2020

Thumbnail of user saraht542
Jamaica
1 review
0 helpful votes
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August 12th, 2020
Verified purchase

In complimenting payoneer I want to say it is a great service to be able to speak to a customer service representative and not have to get lost in the rabbit hole of trying to solve a problem. Please never remove the service of a customer service live person

Date of experience: August 12, 2020

Thumbnail of user theresak54
Minnesota
1 review
0 helpful votes
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October 13th, 2018
Verified purchase

I did not choose this card. Appen International informed me that they would pay me this way. Who knew that the few nickles I earned would be consumed by service fees. Out of roughly $15 I earned, I only got $4.95. Is that fair? No. Say NO to Payoneer.

Date of experience: October 11, 2018

Thumbnail of user marceloe6
Costa Rica
1 review
0 helpful votes
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May 18th, 2018
Verified purchase

Got unable my billing service, and they just tell the why this happened, meanwhile I get them to understand that I never got any notification about this changes and i haven´t been able to reach the right one of costumer support.

Date of experience: May 16, 2018

Thumbnail of user emmanuelc21
Netherlands
1 review
0 helpful votes
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June 22nd, 2018
Verified purchase

I had an amazing experience and my worries attended to in the shortest period of time. Prior to this moment, I had my doubts about this platform but now, all my doubts are cleared and I recommend this platform for everybody.

Date of experience: June 20, 2018

Thumbnail of user igorg93
Serbia
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Always works over 11 years. Good customer service.

Date of experience: August 4, 2024

Thumbnail of user jand310
GB
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

Today I had a problem I was finding difficult to resolve online myself so I decided to try to speak to someone. After waiting a couple of minutes I was through to a very professional, helpful lady (Eana). She listened patiently as I explained the issue and was able to help me sort the problem out within a few minutes. A very happy experience ……the likes of which is rare these days. Thankyou to her and to payoneer for providing great service!

Date of experience: July 15, 2021

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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