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Payoneer has a rating of 4.5 stars from 9,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I signed up in November 2016, through my friend. They aren't perfect, but not that terrible as many people here say. I truly think that Payoneer is the best payment solution that I have experienced. I love Payoneer because I can get my money so fast, Payoneer is my life <3
Date of experience: February 19, 2017
When it comes to using Payoneer, it is much easier to use than PayPal. PayPal has had so many security issues that you breath wrong in front of your PC or phone, PayPal will block your account and ask you to jump through all of these hoops just to get your money released. I've never had that problem with Payoneer.
Date of experience: May 31, 2018
I`m using Payoneer for a while, a good service in the past, but now it`s more than awful.
For every payment in the last 2 months i had to wait more than 1 week, they`ve asked for some documents over and over and over.
Last payment received from a company that had paid me in the past with payoneer, after 10 days the`ve declined my payment because i didn`t give them an elance.com link, i give them a freelancer profile ( guys... elance it`s not working anymore, it`s upwork now... and you can force me to use upwork in order to get money into my account).
So... a good service has been transformed into a... something that it`s not a service for freelancers ( like they says on the frontpage).
I don`t why... i`m sorry for you Payoneer :(, i will not give you 1 start like it should, i`ll give 2 starts because you used to be a very good service.
Guys... don`t play with our money like this. I have kids to raise, rent to pay... many bills... etc, i`m depending on my freelance work.
Date of experience: August 26, 2016
My experience was delightful and the customer service rep was very patient and took the time to fully understand my concern and then assisted me very professionally. I was very please about the assistance that I got
Date of experience: November 20, 2018
Customer service is great but had to wait too long in queue to get respond
Please add more people in team and make a good network with customer afterall you are taking $30 per year so please do not make anyone wait too long to ask and resolve a simple problem..
Date of experience: November 20, 2019
Hello Biraj,
Thank you for leaving an honest review of our waiting times.
Since Payoneer is an ever growing company, we have been receiving many inquiries regarding our services. On top this, we also we have been receiving requests from clients regarding their payments. All these inquiries have been causing a long waiting time for other clients to be serviced. We apologize for this. However, do not worry, we have let our internal teams know of the situation. The feedback you provided will help us provide more agents in the future. This will ensure that clients like yourself do not have to be waiting long to be serviced.
We appreciate you as our client and understanding of this situation.
Best,
The Payoneer Team.
I have to be honest, with all my phone calls I have had excellent customer service, but they never reply to any emails. Since I don't live in the US, it can be costly to phone them, hence why I would recommend they pay attention to customer services using emails as well.
Date of experience: January 14, 2021
I am very excited to use Payoneer, very good customer service and highly recommendable.
Their service is very good for me I am very interested in using Payoneer which is better for any business or personal transactions.
Date of experience: May 23, 2018
We asked them to enable the option to "request payments" in our account because we pay to our suppliers in China (inidivduls that do marketing for our website) and we also need to get paid by our clients for marketing service that we provide on our website. I have personally sent the email with what they requested. More than a week there was no reply by their customer service and I needed to call in order to realize that they decided to reject our request without providing any reasonable reason.
Date of experience: July 22, 2019
Dear Roi
We are sorry to hear that your request for the payment service has been rejected without having received any reason.
Due to operational considerations that will ensure we can provide the highest standard of customer experience to our users of the billing service, some changes were made to the terms and conditions of the service. We would be more than happy to provide you with the information that you need in order to promote your business according to the possibilities and the options on your account. For that, you are more than welcome to provide us with your email address as a direct reply to this message.
Sincerely,
The Payoneer Team
Awesome experience. I Lost my card with my wallet after that I call to customer support and the agent help me to re-issue a new card. It was a great experience to get help from the Payoneer Support agent was awesome behavior and well mannered.
Date of experience: September 4, 2020
I applied for business account and after waiting too long and provided all the documents they blocked my account and gave no reason no email in response. All the documents were approved by them still they blocked and didn't informed in response.
Date of experience: October 19, 2021
Dear Abdullah,
Thank you for taking the time to share your experience with other customers. We regret to hear about the inconveniences that you have encountered with this situation. Please make sure we will do our best to help.
Please be advised that your case is currently being handled by our best specialists. They will get back to you with their decision in the next few business days.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
Very bad and frustrated due everytime l diecided to work with you l have to wait forever to get my funds available, request information l sent it then came back to me requesting more information why don't you request what you need just on one email
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
My company is a seller on all the marketplaces of Walmart. That is walmart.com and Walmart Mexico. All 3 Walmarts use payoneer to pay for the sales that my company generates on these three websites.
Early this week we received a notice from Walmart stating that our accounts with them are all closed because payoneer suspended our account. Payoneer influenced Walmart to close our accounts because they allege they send us many emails requesting the same damn information that they have had from us for the last seven years we've been using them. Of course such a claim by payoneer is a total lie because we have not received anything from payoneer. We are looking for abused payoneer customers to see if a class-action lawsuit warrants against payoneer. In our opinion and based on all these reviews that we are reading that this company should be punished to the full extent of the law for the severe damage they caused our company and similar companies like us
Date of experience: May 15, 2023
They're holding my second payment request for no reason at all. My client has already paid Payoneer through his credit card but for some reason Payoneer won't approve my second request. Note that this is my second request. Payoneer approved the first one but according to Payoneer some details in my government issued ID are not clear. But how come they approved my first payment request if they thought that the details weren't clear to them in the first place? I think Payoneer is just making an excuse so that they can hold money and eventually take it for themselves. I sent an email, made a query on their contact support site but I got no response even to this day. Don't trust this company. They'll make every bit of excuse to take your money.
Date of experience: December 17, 2016
Hi Aison, I sent you a PM about your missing payment, and I'd love to help you out.
Payoneer is absolutely world-class. Their service is 2nd to none.
I had a small technical issue on my side and it was dealt with very rapidly.
For over 5 years now, my family and I have used Payoneer with absolutely no issues.
Their security is advanced
Date of experience: November 11, 2020
I had difficulties managing my financial needs. Payoneer offered me a special service. A service suited for my needs. With payoneer i can do all my financial business without any hassle. I would certainly recommend payoneer
Date of experience: July 26, 2018
I Never knew how awesome payoneer is, it really made my life easy, to pay to receive everything, i mean it you guys, everything you provide is the best, the support is awesome too, the listen and do the best to let you satisfied.
Date of experience: December 4, 2018
Very good, Proficient, his language was easy to understand and my rep was very helpful. This was my first time calling however my first time was a very good experience I would be likely to refer max bounty to other individuals.
Date of experience: February 10, 2019
I feel more secured with Payoneer. And i am please with the the level of security built over the years. And the quality of customer service is rated A+++ and i will refer to any one or company to use the service.
Date of experience: August 6, 2018
Stay away from Payoneer.
One of my customers (located in USA, and a Public Company) didnt want to pay me through First Century Bank, because he said it was a "Pirate Bank".
I asked Payoneer support to change it to Bank of America, and waited for 1 month without any notice.
Also i posted on their community forum asking for a solution, and they Deleted my post!
Today i closed my Payoneer account, i will stay with PayPal as its more secure and all my customers accept it.
*UPDATE*
Payoneer Contacted me, asked me for the problem... and never came back.
Still waiting someone to answer...
Date of experience: December 5, 2016
Hi Lionel, I'm sorry to hear that. Can you please see my PM?
Sometimes i just want to get straight to the customer service representative, i don't want to read FAQ. I was waiting in the line on the phone, and when i was #1 in the queue, the call terminated for some reason. So i have to call several times to reach out to the customer service representative, although the representative himself was very polite and assisting.
Date of experience: December 8, 2020
I really like payoneer services and support, payoneer is the best ever! I called for the first time and the support was really good and I will always use payoneer to get my payments online, best regards
Date of experience: September 7, 2018
I was happy to reach out to Payoneer's Customer Service over an international land line since I am not from the USA. I got a live agent quickly and it wasn't complicated to navigate towards her. She listened attentively, got it quickly and checked the situation rather fast and then I understood completely where the issue was and not on Payoneer's side actually. It was helpful and now my client residing in the third country got informed instantly and will be easier for him to resolve the problem on his side so I could get my earned funds.
Date of experience: May 28, 2020
I tried calling, I tried emailing, I tried opening a case on their website, but they don't resolve my case, I had only 1 answer but they never finish my case, it's been over 2 weeks that I'm trying to resolve 1 problem. It's clear that they don't have a good support team to manage all the clients, now I can't get my money out of my marketplace because they just don't answer. Worst experience ever :(
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 30, 2021
Dear Manoela,
Thank you very much for sharing your review. We understand that you had to wait for your matter to be resolved and apologize for the inconveniences.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
Our ultimate goal is to provide you with the top quality customer service. We are doing our best to optimize procedures and reduce handling time even for most complex issues.
We are constantly working to improve our customer service. Thank you for your feedback that is helping us grow!
Best,
Anna from the Payoneer team
I satisfied by your services and get complete help about my problem. My problem was about my master card and they help me fully about that problem but still waiting to solve that problem. Hope it will solve soon.
Date of experience: January 29, 2019
The Payoneer customer service representatives are always available to help us.
Thumbs up. Good wishes to all of the Payoneer staffs and their customer service representatives. And also to the owner.
Thank you.
Date of experience: November 28, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Lonut, at PAyoneer we try to keep a high level of service, and I am sorry to learn this was not the case. Please see my private message.