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Payoneer has a rating of 4.5 stars from 9,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Still my first payment on this platform and this payment sent my friend to use this account. So when this payment is in my account then say what next and this payment is a trial payment to my account. Next further use this account all over the world.
Date of experience: January 15, 2021
Every time I need to send or get funds, the qulaity and speed of the service I get with Payoneer are amazing. If anything happens, their support is ready to solve any issue really quickly (unlike PayPal where I should wait for days once they get back to my inquiry).
Date of experience: December 24, 2018
I got 2 issues.
1st issue was about blocked card to be replaced with new one and 2nd issue was about fund switching to new active cards.
1st issue took time but 2nd issue was solved promptly.
I find Live chat assistance is quick way to resolve issue. Only frustrating thing is - Once your chat get disconnected, next time you will get a new chat assistant, to whom client needs to explain everything from scratch.
Although Chat history option is there, but it would be nice, if in case of disconnection, same chat assistant can be allocated so that we can resume chat discussion from place where it was disconnected earlier instead of repeating everything to new chat assistant.
Date of experience: May 22, 2018
My account has been blocked since I made a bank transfer of $ 1019. 91 USD.
Now please tell me how I can use the Payoneer account. Should I open a new Payoneer account?
There is no benefit in calling support, there is no reply if you send mail to support.
Using a Payoneer account is not so difficult, tell us how we can make a good transaction.
SUMIYA SUFIA
Customer ID: *******
Amount $1019. 91
Reference Number *******
Tip for consumers:
Using a Payoneer account is not so difficult, tell us how we can make a good transaction.
Products used:
Shoes
Date of experience: June 1, 2022
HI bros i'm registered via shoutmeloud.com payonner ref link now my account reached 100$ then i was send an email to support they sad me you eligible for reward you have to wait 24 hour after guys want to see this chat with payoneer support team
They are full of frauds don't you that service.
I am attracted my email snap and that chat screens, they are CHEATING..
Tip for consumers:
don't use there are complete frauds
Date of experience: April 22, 2016
Thank you for bringing that to our attention. Please be aware that I sent you a PM to follow up and to assist.
Paypal transfers in 10 mins while Payoneer transfers in 12 hours. Lol. But payoneer's rate is cheaper than Paypal. Fair trade if you tell me. I haven't tried Paypal's customer service yet but Payoneer's agents are very good. Though Payoneer's wait time is 15mins. Geez.
Date of experience: November 5, 2019
Ms Mae id number ******* is the best customer services I ever experience, she took her time to rally help us, due to her great professional service I am willing to continue staying with payoneer, thank you again Ms Mae. You are the best.
Date of experience: December 2, 2019
I was travelling and working lately and i relied on the Payoneer card for getting and spending money. BIG MISTAKE
They are holding my payment hostage for a week now and i am running low... and now they have suddenly blocked it due to some issue THEY have internally and literally left me dry with no funds in the middle of London.
This is just the latest in many horrific experiences i have had with them. Customer support does not reply to messages. When they do, they answer vague s#*t to buy time, but you don't get a straight answer 9/10 times. Then you wait and wait...
STAY AWAY FROM THEM!
Date of experience: April 30, 2017
Hi Vladimir, I am sorry to learn about the issues you have been having. To understand better and see try to help you out and give you a better experience, please see my PM.
I was asking about the verification of my account, if my account is ready to receive payments. Costumer rep said my account is approved already that i can receive funds even my bank account and other stuff are not yet verified. It was brief and clear. My concerns were answered but still need to check because i haven't receive my salary yet.
Date of experience: March 9, 2021
I am a music composer, a freelancer, I love to see my customers paying me through this awesome-looking mastercard and I can even withdraw to bank or go to the nearest ATM, it's as simple as that. Thanks Payoneer :)
Date of experience: June 26, 2018
In my experience over the last 4 years of being with Payoneer, I have no complains, the only problems have come from my part, if I loose my card or forget password, but from there nothing at all, thank you.
Date of experience: July 25, 2018
I received my new card and activated it on the11th of august 2021 but funds on my old card and the new payments was not transfered to my new card till i called payoneer U: K: customer service. Lady at the phone fixed my issue right away wh, ch was great but although i received an email from payoneer notifying that transfer will be done why did i had to call? And if i hadn't how long more would i have to waite? Therefor 3 star at this time.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 13, 2021
It has been two years that Haven't use Payoneer I was lost on how to navigate the portal forgot how to send vouchers and some interface are very new to me, I really thought that my account is already close that I need to go through the process again but I'm so glad that it's not. I was helped by Wendy and she was so very helpful and very patient to walk me through to the new portal interface. Good thing I still have a Payoneer account I can get out from other platforms that charges me so much of fees!
Date of experience: October 16, 2020
My account was blocked and i still have quite some balance in my account so I contacted the costumer service via call since it's the most fastest way to solve it and so far they gave me a really good instruction and solve the problem
Date of experience: September 1, 2020
Smooth, easy and fast transaction every single time! Good job! Super customer service. Appreciate timely emails as notification for payments. No rip-off fees. It has been very great doing business with Payoneer.
Date of experience: June 11, 2018
I needed to speak with Payoneer Customer Service as I didn't know how to top up my Payoneed Card balance. The Philippine lady on the line was very friendly and was able to help me promptly. She remained very friendly and polite when I was not finding the right menu on the Payoneer.com immediately.
Date of experience: January 12, 2021
The best and Excellent Services from Payoneer. I have been working for around three years as a freelancer and during covid, I get a lot of freelance work for that Payoneer is the only support from which I am earning money and running my family. Thank you so much for your support and services.
Date of experience: March 19, 2020
Customer care response was very helpful and service friendly and what was the name of her (I forgot to remember her name)
I will really miss... them
I were tressed for my pending payment according to this matter the customer care representative helped me out of this misfortune
She gave me all the needed information ",
Date of experience: February 23, 2021
I've had a really nice experience while proceesing my Pyaoneer card activation, even with my information mismatch issue, the customer service has been able to react fast and and was very proffessionnal, thank you
Date of experience: September 17, 2018
I don't recommend Payoneer to anyone because they will close your account in future without any reason, also they will reduce their services with the time (eg: Make a Payment) and they will never give you the reason, so they are not professional!
Date of experience: February 14, 2017
Hi Paul, please be advise that according to Payoneer's policy all Payoneer account must be in line with our terms and conditions.
If you want to have a fair and safe experience when making payments, use PayPal or Transferwise. Both are credible companies that have policy's against sellers trying to deceivingly rip you off. Unlike Payoneer, they don't harbour criminals and have the necessary checks in place to protect the buyer. Buyer protection, something that every financial institution offers including all International Banks is not offered with this criminal institution.
Also, when it comes to customer service, they are the WORST. It cannot months to reply to a simple email. To put this into prospective, i sent an enquiry for which it took one month to recieve a reply. However my follow up email took 2 MONTHS for a reply.
Their Online Chat is a whole new monster altogether, their barely online and when they are, your put in a queue and could be forced to wait upwards of an hour. 1hr.
My advise, don't make the same mistake as i did, choose any other financial institution but Payoneer.
Date of experience: August 28, 2020
I had a problem with my registration, I used the autofill of my browser, but I did not realize that my phone had an incorrect number, I also entered a wrong letter from my new email address. It was a long wait until the solution was reached. Support in all languages was excellent. Just the delay for the attendance and the lack of feedback is what made me a little dissatisfied because I did not know what was happening with my account. Finally, it was very well attended and my account was resolved.
Date of experience: January 22, 2019
Very disappointed with the verification process. They should at least take considerations when it comes to ID. They should at least allow secondary IDs if the customer can't provide primary. Specially this pandemic, it is not easy to get ID ASAP.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2021
Dear Ivy M.,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all of our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process. We are very sorry to hear it. The point is that we are a strictly regulated entity and operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard.
Thank you for choosing Payoneer! We are ready to do our best to provide you with excellent customer service. Please accept our apologies for the inconveniences that you've encountered.
Stay well!
Best,
Anna from the Payoneer team
I've started using Payoneer a few months ago as a payment gateway for Homart (they can't deal in USD). It works when it works.
What I mean is: if everything is correct, the payments are delivered pretty fast. I had some problems with support though. 2 payments got delayed because of wrong deposit information and
Their support is pretty hit or miss. Live chats are always cancelled when I'm first on queue and emails are never answered so the only way I could reach support was throught a direct international phone call (which are not cheap). It took me more than 3 calls to get the problem solved (hopefully - I'm still waiting for the payments to be delivered). International phone calls aren't cheap, so please fix your support. Other than that, it works.
Date of experience: March 30, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Sumiya!
Thank you for your review. We regret to hear that your account has been closed.
Please note that at Payoneer we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We have sent you an email regarding your issue, please feel free to respond to it if you need further clarifications.
We will be happy to help.
We wish you a lovely day!
Shelly from the Payoneer team