Overview
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I called Payoneer customer care and waited for only a minute before being connected to an agent which was very nice. During the call at some point I ran out call credit and the agent was kind enough to call me back, I appreciate good customer care keep it up guys
PAYONEER is very secured... my account was hacked and i lost my funds but with the help of the customer care representatives and the entire Payoneer team i got my account and funds back... am excited... thanks payoneer
Today I call payoneer, for some assistance regarding my card. I went through all the necessary steps. It didn't take long to get a response, in talking to the personnel my phone was cut. Immediately I was call back and the service was excellent. The individual was very pleasant. THUMB UPS,
I can't understand why a service offering a financial service for international businesses will require three days to follow through on a customer request. I have been trying to order a prepaid card since Sept. 12th, 2018, I am still struggling to get my identification approved, I don't understand this is a very sensitive issue and much care should be taken for security reasons. But I am sure there are much better ways to get issues like this verified through a direct communication with the customer. I was also trying to have the prepaid cards sent to a different address than my registered address and the process is so complicated. Considering that financial services ought to be prompt and fast for customers to achieve their business goals the wait time can be improved, and the communication on the verification procedures can be much better, to get more happy customers.
It was just easy when asking the question she just answered. Also, I didn't wait too long. There was just one before after serving them they reached me out.
I am very happy to get the opportunity to accept the payment from anywhere in the world.
She was very polite, professional.
I have been guided to create a very powerful financial platform for my business, every time I have a question about a process I obtain full support. I am now a multi currency receptor for my business and has allow me to grow in many parts of the world, thank you.
I initiated a bank withdrawal on the 7th of December, till date, I'm yet to get a definite response as to where my money is or when I would receive my funds. The only response I've gotten consistently is they're investigating with their partner bank and would provide me with a proof of withdrawal. I understand Payoneer is not a bank, but I can't understand why it would take more than 2 weeks to resolve a withdrawal issue. I'm totally dissatisfied with the service rendered! With the fees they charge, I expect better!
To get my funds released, I needed to complete a simple online form. Customer support gave me a couple of instructions to proceed with, but we finally found out that the problem wasn't on my end, but it was rather a system glitch. I was even suggested to send the form on an email to speed things up. The issue was solved in less than one hour!
I've placed order for my Payoneer card since June 20th and it's now August 5th and I still have not received my card. I was able to speak with a customer service rep who gave me another option of sending the funds to my bank account, which I was not aware of. I did my withdrawal and I'm now awaiting email to confirm when funds will be available in my bank account. She was so much help and guided me through everything.
I have requested few payment through Payoneer and 2 Out of which was paid and status showing it will reflect in your account after 2 days. And Then I had shipped goods and suddenly after 2 days What I saw that payment declined and I had contacted customer and asked him about it and he said that his card charged already and nothing returned back to his card.
No one know where is my money and payoneer support is not responding.
They are cheating peoples daily, We need to file complaint and shut this $#*! bussiness asap.
Payoneer make fraud every day. They target you when you get a new card, then you paid and active it. After 1 year when you successful paid fee renew your account... after few day you can see you account will be blocked. When you ask them, why block my account? They are replay you, you application under review & take your time minimum 15 days. After they answer, we can't account back to you. If you ask them what is specific reason for account block? They can tell you, we can't tell about that specific reason. All over the world daily they can 1000++ account block by this way and earn $ *******++... so keep safe and use another company for payment receive option.
Hi Mijanur, I am sorry to learn about your situation with Payoneer. Please be aware that according to Payoneer policy, all accounts must meet our terms and conditions. I'm happy to look into this for you, feel free to PM me.
It's a nice way to get paid directly. However, lost of trouble logging into my account and changing passwords from my mobile device. I tried a different browser and gained access, but lost it again. Too many obstacles in order to gain access to my account.
I was worried about my fund transfer because until now it's not showing in my bank account. I called the bank and told me that it will take 5 to 6 business days and my worries are still there. So what I did, I called Payoneer customer care instead to confirm my pending fund transfer. And glad that the customer service I spoke with is very accommodating and knowledgeable in the services that they're offering. So I got my answer and my worries are gone.
With Payoneer, you can easily transfer your funds from your different freelance online platforms or e-commerce then you can retrieve them to your local bank account or buy online.
Besides, its support team is very competent and available to solve your problem until you get satisfied
Payoneer customer service is excellent. The reps are professional, they are very good at their job. I had an issue with the completion of my payoneer card sign up. When I called them they answer less than a minute and was able to help me resolve the issue I had with the completion of signing up. Again am well pleased keep up the good service.
My card got cloned and someone in Bali emptied my account... Payoneer have been pretty good and helpful in dealing with this. I used the Online Chat to talk with operatives in real time. It was very helpful. When the operatives weren't savvy with the way the company works they were willing to check further up the food chain, and got me good, comprehensive answers. All will be resolved.
I have been using Payoneer to receive my payments and make utility transactions all over the world over the past 5 years and very satisfied with the service. The Payoneer Card is accepted by all merchants. On the few accessions that I needed support, the issue resolution was satisfactory customer support was excellent.
Payoneer is a confusing mess. They have tried to automate much of their account approval and customer service. They require id with picture, issued by the country you live in. Someone tell them that there are many countries you can actually live in and not have an id issued by the country. No word from them that my account is not approved, website says no need to provide more documents. End result, 2 months account pending and my money is stuck in Airbnbn.
Hi Ralle,
I am sorry to hear that your account has not yet been approved. We would like to assist you with this issue. A member of our team has sent you a message, and will need some information from you to provide further assistance. Please feel free to reply to this at your earliest convenience so we can assist you further.
Best,
The Payoneer Team
Mr. Jeffrey was very kind and gentle. But my problem is not solved yet.
I was waiting for a new Payoneer card to transfer my balance from my previous card that has expired, but I haven't received a new card. So I still can't reach my money and my business is blocked because I can't receive the payments from Airbnb as I don't have a new card. This situation is absurd.
I closed my old account that i not used in wile and open new account but its blocked and i contact support center and email my problem they professionally treated my and gave very friendly service for me, problem not solves yet but i surely hope it will be solving near future. Thank you payoneer for you grate service i really very appreciate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rajinder, I am sorry to learn you have experienced issues with your payment. Please see my PM so I can learn more about the issue and help you out.