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Payoneer has a rating of 4.5 stars from 9,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
My country's ID is showing expired they kept rejecting it and I made several request to them explaining it and I was fully ignored. I had to call them and escalated the issue and I am still not sure if they will even fix it at this point.
Date of experience: August 11, 2020
I tried to log in to my account this week and I received error "Account Blocked Contact Support". I tried to get in touch with Support and they said "We dont know why but you cant access your account anymore". I have $260 in my account that payoneer has stolen. I have read other instances where people receive an email that their account will be blocked in 5 days and they have a chance to withdraw money and move their business elsewhere. I am okay with this. But they are blocking my account and stealing my money out of nowhere.
I am a paying customer. If there is a problem with my account, communicate it with me. If there has been a violation of terms (in my case I have not violated any terms), communicate it with me. Or atleast send me an email in advance that your account will be blocked in a few days. But to block my account with money in it is criminal. Fix my account so that I can withdraw MY money or I will report you guys on every forum.
Date of experience: August 16, 2019
Payoneer has been a blessing and I will forever be thankful to the team and all your efforts! I think they don't know how much it means to us users and how many career opportunities it offers us! I live in Cape Verde and thanks to Payoneer I have enhanced my network of Clients outside of Cape Verde, in this times of covid I don't need to go outside for work, I was able to move into my own apartment in 2 years and I learn and become more mature day after day! I respect you guys today even more, given all obstacles you faced recently and how you successfully overcame them! I am proud and thankful to be part of the Payoneer community!
Date of experience: October 7, 2020
As a founder of Cactusthemes.com and Lunartheme.com, working in online industry for more than 10 years, Payoneer is the most professional processing service provider I have cooperated with. Thanks to your great support, we had more happy customers as all transactions are proceeded smoothly. Highly apppreciated and thank you for all - Payoneer.
Date of experience: February 3, 2017
The support team are doing great, however, I have been following up my pending payments for a week now. I need to make emergency payment to a colleague at a critical situation however, my request is constantly denied. I would rely apreciate help with my pending payment.
Date of experience: October 20, 2020
I gave this theme because the payoneer helps many freelancers in my country to receive international payments to their payoneer account without much bureaucracy. This time I'm just waiting for my payoneer card to arrive to start sending payments to my payoneer account. And I love Obg for creating the payoneer for consumers or better users of it and I hope that whenever possible they will improve.
Date of experience: September 17, 2020
Good experience given by Payoneer Customer team and the team helps to resolve issues within a second
And thank you sir for helping us in any time
Date of experience: July 1, 2024
If you know it, and you want that your clients to be safe, then make a more secure system, (+mobile phone for exemple) and if that's happens from your side, then, the new card should be at your expense and not for mine. But thanks for blocking!
Date of experience: June 20, 2018
Stay away from these people. You will lose your money. They were charging me $16 to make an atm withdrawal and they couldnt explain to me wehre their fees came from. To keep sending me a copy and paste response to their pricing and fees page. The fee should have been $3 from my atm + $3.15 from their fees. So I ask them, where did the extra $10 come from and they sent me again to their pricing and fees page that only shows the $3.15 that I already explained to them in the original message. $#*!ing thieves. If I had the power, I would sue them. I keep asking them where did the damn $10 extra you are charging me coming from? And they wont answer. $#*! them. I'm using Transpay instead. MUCH BETTER service and they wont steal your money
Date of experience: October 8, 2015
My account/card was closed due to a dispute which was finally resolved in mid-December, 2018. Unfortunately, Payoneer could not transfer the funds to another account I have open and available for transactions because they couldn't simply open the closed account, make the transfer then close the account in final. Instead, Payoneer has to issue another card, mail it to me and waste a lot of time and energy for such a mediocre transaction. In my opinion, this is wasteful time and energy. There is "room for improvement" in this regard. This in only one of the reasons why I switched from Payoneer to PayPal.
Date of experience: January 21, 2019
Payoneer gave me a courtesy call to make a follow up on my previous issue was resolved and to also know if I am using their services efficiently as it is a new account.
Date of experience: April 22, 2024
The contract states that we will receive money 5 to 7 working dats after the guests checks in, it has been 21normal days and still no sign of our money for two properties. The USA owners get their money the next day after the booking is confirmed and 2 weeks before the guests arrives. I just dont understand how you declare the Bshamian income on your tax return?.
Date of experience: January 14, 2019
My experience wasn't that good, but I appreciate Abby for assisting me with my concern. I am sending a lot of emails since I was waiting for my pay. It's almost a week now but I have to call for my concern to get resolve. I'm waiting for an email and tell me why my pay is still on processed for how many days but haven't got any answers. What if I didn't call, how long do I have to wait? I badly need the money so I was wondering for how may days, why I am not getting any information about my account. I feel so bad about it.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2021
Ive already been verified twice. And they ask for verification 3rd time after been a valid user for years. And due to this my incoming payments is being delayed and I need my money. Quit with the long unnecessary verifications. Or at least if your requesting information speed up the process and stop impeding the process of receiving my incoming payments This I bad for my business
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2021
Hello,
I have been using Payoneer for years and I didn't see any big updates I had even to wait 2 days until I call the customer service to give me a response code which is not shown in my transaction history so I can verify my visa with a Freelance website.
The second issue is you removed the refresh button of the actual balance and I had to two around 10 ~ 20 mins until I see the upcoming transaction!.
Where's the OTP?
Thank you
Date of experience: January 5, 2020
Hello Abdelrahman,
Thank you for leaving an honest rating of our services. We understand how frustrating it can be when your inquiries are not getting answered.
Please be advised that there is some information that is not provided to the client via their My Account. In such cases, the client must contact our support team to confirm and verify whichever information they request. If you left an email to our support team, please expect a waiting time of 3 to 5 business days for a response. Our support team handles many inquiries daily. They reply to them in the order in which they came. This is the reason we give our clients the estimated time frame. If this is an emergency, many people who are in your shoes will give our support center a call. This is to ensure that your request gets handled with the highest priority possible.
We are glad that you were able to give our support center a call. Your case was now solved. We hope to earn a better rating from you in the future.
Best,
The Payoneer Team.
I am a trucker that utilizes UShip seldomly for loads back and fourth. I signed up for the payoneer card which has been nothing but trouble. This card is used at gas pumps and I always pay inside if the security strip is tampered with.
Not once, twice but now 4 times someone has stolen my information mysteriously this year. And at $15 each card it is becoming reductions.
Some how I spenthink money at a Sams club in San Antonio while 1000 miles away in Indiana. This $#*! company is a rip off.
And to file a dispute to get my money back they are making me jump through some crazy hoops. They were supposed to send me a paper to sign and send back, I got the email, with no attachment.
Ri-$#*!ing-diculous
Date of experience: December 25, 2016
Hi Dustin, at Payoneer we maintain the highest level of security to ensure the safety of your funds. I'm happy to look into your account and help out- please see my private message.
I just moved from Istanbul to Kenya a week ago. Upon arrival, I changed my phone number to a local one but now I can't locate where my Turkish sim card... so i couldn't do my two-step verification associated with this registered sim card... I tried to reset the password to gain access but to no avail, I didn't know I could actually call Payooner Customer Desk for help... when I finally did, it was so effective, they asked my security questions and other details for verifications and problem solved. Am grateful. Regards
Date of experience: February 16, 2021
The company is a scam and need to be shut down by regulators. They lead us to believe the service is easy to make transaction. I paid a freelancer who did a wonderful job a few days ago, but he is yet to receive his funds. Apparently now they want my passport or photo Is upload to approve the payment? WHAT! They are a dangoures organisation to send personal details to. Who ever needed to provide such personal information to someone. PayPal I'm back! A simple bank acccout and away we go. Payoneer you will be shut down eventually for this unreasonable practices.
Date of experience: October 10, 2019
Hello Matkat,
We thank you for leaving an honest review about our services.
We apologize for any inconvenience this has brought you. It is quite unprofessional to have your clients wait for their payment, when they already provided you with great services. We understand the frustration.
However, I would like to clarify some more details regarding why we ask for documentations. Payoneer, is an ever growing financial institution. Every year we get more and more clients using our services to help their businesses grow. Like any other institution that deals with money, we have strict guidelines we must comply by. We are required, by the US government, to have any payments coming in be reviewed. Our review process, require our clients and their workers to submit documents for verification and approval. We have to make sure our platform is safe for everyone to use. When payments go into review, we strongly advise clients to give our customer care center a call. This will ensure that any documents that needed to be submitted, actually get submitted. Review time for payments can vary case by case. Generally we give our clients an estimated time frame of 3 to 5 business days ( Saturdays and Sundays not included). Each case gets handled by the order in which they arrived.
We know it is not in your best interest to wait so long for a payment to get approved. Please keep in mind that all our clients go through this process, not just you. We greatly appreciate the patience and understanding they go through during this review process.
Rest assured, that reviews like these, will help our internal teams provide better quality assistance in the future.
Best,
The Payoneer Team
The CSR was polite and knew how to assist. She was effective in ensuring I provided the needed information and while it was evident English wasn't her first language she was able to communicate with me efficiently. :) Thumbs Up
Date of experience: August 5, 2020
Dear Payoneer Team,
I hope this message finds you well. I wanted to share some feedback regarding the fee structure, specifically the fees associated with transfers and the annual fee.
While I appreciate the convenience and services provided by Payoneer, I believe that the fees, especially for transfers, are quite high. It's disheartening to see a significant portion of my earnings go towards fees, with a substantial amount being spent just to transfer funds to my local account.
I kindly request Payoneer to consider lowering these fees, as it would greatly benefit users like myself who rely on your platform for financial transactions. Additionally, the presence of an annual fee adds to the overall cost, making it challenging to manage expenses effectively.
This feedback is not directed towards any specific agent but is a general sentiment shared by many users. I believe that by revisiting the fee structure, Payoneer can enhance the user experience and foster greater satisfaction among its customers.
Thank you for considering my feedback. I look forward to any updates or improvements regarding this matter.
Best regards,
May N.
Date of experience: April 18, 2024
Polite, genuine, kind, respectful, and very humble people amazing. To be honest i have truely appreciate the support system of payoneer. Good service. Am looking foward to be loyal customer for payoneer.
When service is good then definitely people will love the system so am among the one who have truely appreciate everything payoneer has offered. Much love to the system
Date of experience: September 5, 2020
It took a while to get my acct fixed, but now its taken care of. I opened my acct late last year and had issues, it was hard to deal with without a direct line to call for help. That was until I got my Payoneer card with a number to call. Thank you for your help.
Date of experience: February 13, 2019
Worst experience ever, alongside with worst Customer Service. I'm highly dissapointed. They are holding your money for more than 15 days, and no matter how hard you try to talk to them (Customer Service) they are telling you the exact same thing you have already heard. When you contact Customer Service, they fill out your report, apologize multiple times and do absolutely nothing for a long period of time. Nothing, not even providing you needed answers. PayPal is much better, they are taking you, your money and concers much more serious. Payoneer is not worth your time, money, and especially your days of worry because they suck at what they should do. Also, system is crashing everyday. If you use this software, your employers will be extremely angry with you. Like I said, would not reccomend to anyone!
Tip for consumers:
If you NEED to use this, be prepared for long, long delay of your money, mine has not even came yet. You really need to prepare your nerves when working with this Company. And, if you do not NEED to use this, listen to my friendly advice, and, just don't use it. It is not worth your time and efforts to get money you earned.
Date of experience: January 27, 2023
This payment service is really very first and good. Also this is the trustable site to transfer or store funds. But customer care is not enough good. It should be more flexible and easy with customer.
Date of experience: September 7, 2020
Good job. Very clear and good understanding... Great job. I satisfied 100%. Just I want to know is my payments under review.So payoneer will solve it.and custom support is very usefull for us. Thank you payoneer...
Date of experience: May 28, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Oshane,
Thank you very much for taking time to leave a review. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please rest assured that reviews like this are not going to happen every time you are receiving a payment.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us via chat or phone through our Support Center.
We are always happy to help.
Best,
Anna from the Payoneer team