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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The process is very strick, the information requiered to do evrything and I gues is to protect but I feel sometimes it feels like over kill but it maybe the requierement to operate this type of company.
They need lots of personal info to open an account, it takes 1 to 3 days to get your money, and they charge outrageous fees. Tried to receive $47.75 at 8am, and by the time it got my bank account at 6pm, it was $42.02. PayPal is much easier, cheaper, and almost instantaneous. Go look at how many complaints they have with BBB. I'm not going to use them unless there's absolutely no other option.
So far, so good. I am happy with the mobile app and general treatment. Easy and clear yet not so fast.
Your services really awesome love it. Thank you so much for your amazing services in pakistan
I've been recievjbg mk way the platform, I am on as a travel host for three years with out any issues. With my latest payment on 26 September 2021, I was asked to provide additional information. One being who the payment is for, which was a silly question as it was coming to me then they asked for an invoice, which I provided. Then they asked for a contract fir that particular transaction. I am a freelancer on a platform that hosts me, they handle all payments and admin. I do not have a contract with them. It was very difficult to find a solution or any place to email as the options on the customer service email does not have an option for documents that cannot be provided and the reason for it. I called customer service and explained and then was told it would be explained to verification centre why I cannot send a contract as I do not have one. Its freelance work. I am only a provider on their platform. I hope this does not happen again and I am still waiting to see if it will be accepted. I've been receiving payments from the same company for more than two years without s problem, why now.
Best service ever with great support stuff that is always available. Especially agent Charlie who solved my issue in 20 min
I like the sevrice you provide, but if I find another company that have lower fees and faster delivery of the card I will consider it seriously.
This took way too long and a lot of trouble to get the money to my account and it was very hard to get help on it. It's done now and I really hope and pray it is smooth transfers from now on. Thank you.
Excellent support with humble approach. Got an assurance the problem will be resolved shortly.
Very polite and willing to help, not too many questions like some other companies,
This is the first time I contact Payoneer through voice and she solved my request within few minutes. Thank you!
Operator was good to go with very informative, she was perfect fit n very polite.
Payoneer has one of the best and professional customer service team.
Thank you
Unauthorized transactions have discovered on my account. The issue is not yet fully resolved, but as yet I am satisfied with the support service.
It's been longer than a few days and my money still hasn't been transferred to my bank account yet. This seems like it's a good platform in some cases, but I'm not sure if I can use this again if this is what I'll have to go through every time I transfer money.
Athena was great solving the issue I had, she walked me through and explained everything very clear.
Payoneer has given me the chance to expand my services as a freelancer and they are very professional and they know how to take care of my money. Thank you Payoneer team
I commend the agent i call in the line. She is so good and awesome
Very satisfying experience, very helpful. It's the second time that I contact with customer help. Nice person's with good skills in comunication.
I think my problem will be solved. Agent gave a detailed instruction what to do in this kind of scenario.
Hopefully, everything will turn out well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members