Overview
Payoneer has a rating of 4.5 stars from 9,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account and long time. Payoneer ranks 1st among Money Transfer sites.
Instant Feedback
I was having trouble to have my account approved.
Mostly because I did not read carefully the indications provided by Payoneer on its website, the videos or some of the forums sharing experience.
I called by means of a Skype to phone call and was attended in about 3 minutes.
Greg, the customer service person, could not have been more effective and kind.
He provided accurate information that could not have been more timely.
Thank to this interaction, several arrangements I had to make, were made.
Their customer service is very hard to reach. Impossible to be waiting for 2 hours on the phone and on the chat but no agent answering queries. Even emails it can take up to 3 days before they get back to you.
Payoneer has been an outstanding service which I have become to trust a lot. Over the last few months, withdrawals to bank accounts are taking too much longer than expected. For that reason, I have let down other people and I am starting to lose trust.
Very hassle free to use and a godsend if you trade worldwide in multiple currencies. It has save us $200 a month in bank standing charges so I totally recommend Payoneer as a flexible solution. It's easy for clients to use too.
Quick and resolute. I'm very happy after getting to experience Payoneer. Any problem, Customer care is at ur doorstep! It is this much refined and efficient, more than anything I love the fact of Payoneer being on time without any delay, be it helping you out with your problems and payments or anything related to payments. It truly provides one with instant and great service!
This card is flagged/rejected as "prepaid card" in car rental places that claim to accept Visa and MasterCard. This is embarrassing and frustrating. Payments take too long to process. It can be complicated, but if u can set up correctly, it's good to have to receive payments from those clients like Airbnb ect.
I started with them when they offered pre-paid cards to Freelancers through freelance websites. That was 10 years ago and to this day, the service they provide is essential to International freelancers like me. I used to just use the card, but found the bank account service useful too, when a client wanted to pay me by bank transfer.
I find their support to be good, compared to many other financial services I've used. I had several emergencies over the years and all of them were solved in a timely manner.
They have their tough spots. I found the proof of residence to be a chore, since I had almost no documents that were less than 6 months old, for proof. This was frustrating, but I guess different countries have their differences in how one proves their place of residence. I resolved the issue eventually. That's the most inconvenience I've ever had with them.
Thank you! I am So happy for your services!
I would like to see some improvements on the website as I don't find it fully transparent especially for the older generation.
The customer service is good when you eventually get through but calling is better. They might have a hitch on their live-chat.
Hi, I an thankful for the well set up insight in my account, by pressing a button I can navigate all that I need to view. When stranded or need verbal assistance your help contact is fast and no delays the security question is great. I appreciate your secure card and sophisticated network.
So far very pleased with the customer service response time. Though I'd hope never to encounter the same problem again with the initial requirements to create an account. It's been almost a week and I still haven't received my first transaction. This could've been easier for new users, I hope the service improves. I'm still waiting for my transfer to complete and can't wait till next week. Overall would rather use this than other apps.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Harold!
Thank you very much for reaching out regarding this. We are sorry to hear you have encountered difficulties trying to reach us. We will do our best to help.
We have sent you an email regarding your matter, please feel free to respond to it if you need further clarifications.
We are constantly working on improving our workflow and truly appreciate your feedback. Thank you for helping us grow!
We wish you a wonderful day!
Shelly from the Payoneer team