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Payoneer has a rating of 4.5 stars from 9,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Since i am using Payooner i never made a dime on this account because it is not allowing my customers to pay me directly in my account or neither they can transfer the fee directly. I just want to close this account to create a personal account if it is going to make any difference.
Date of experience: February 11, 2021
I receive a payment from a payoneer user and they blocked my account. I have 1465 euro in my account i call them to release these funds they told me to provide my held id with dob written on it i provide them all the documents. After 20 days they replied me that they wil not release my funds and froze it for security purpose. My all provided documents are approved by there department but still they did not release my funds. They robbed my money. Kindly this is my suggestion not to use there services because they will froze your money as well and they will never pay you. I needs these funds very badly but they did not listen anything from my side they just froze my funds. Now its upto you to use there services or not
Date of experience: March 18, 2020
It would be much better if Payoneer would ensure that the customer is made aware of all the necessary requirements for verification before the client chooses Payoneer as a mode of payment. This would avoid unnecessary stalemates in the release of funds from Payoneer.
Date of experience: October 14, 2019
I use Payoneer to receive funds from Amazon and pay some of my suppliers. Works like a charm.
I use a Payoneer credit card as well and all transfers occur very quicly (usually a few minutes) as opposed to T/T transfers which take forever.
Date of experience: June 25, 2018
I'm using Payoneer services for years so far, and I could only say that they are as far best. Better than other payment options with Master Card such as FirstChoice, Paxum, Skrill, etc. I would recommend it to everyone.
Date of experience: June 7, 2018
One of the worst customer care services I found around. No email replies, you have to chase them for an answer. I wanted to close my account and nobody replied. I thought they weren't replying just because I wanted to terminate my account. In the end, after many times, I was able to call and my issued was resolved by a great employee, Dave Malgarejo, who actually cared about customer satisfaction and he went above and beyond to make things go smoothly for me. So I thank Dave, and NOT Payoneer for this.
I wouldn't recommend Payoneer to anyone, absolutely terrible.
Date of experience: October 6, 2020
Overall, the support is brilliant. The main problem IMO is the lack of the Support Agents. For example today I was waiting more than 1 hour before I got (great and professional) help. Sometimes it is better to spend additional time to get the PRO-level help, yes, but not so long)
Date of experience: June 25, 2018
I have been receiving payments since november. Just last 14th I had a pending payment and only to find out last 17th that it will reflect in my acct until I submit a valid id. I never receive any notification or email that the ID I previously submitted was never valid since november. I begged for 1 time if they can let me receive my money since I never really knew about submitting another one and my ID is not even valid. And it will take a week, weeks or even a month to secure an ID.
Date of experience: February 19, 2020
The customer service rep was very professional patient and polite while I went to 3 different atm machines to try to get funds from my card. Each time I tried to use my card even from the very 1st attempt I got a message saying I attempted to use it too many times.ans please check your branch. In the end I decided to apply to Payoneer for a new card which the customer representativewas very kind in speeding that process along as he realized how frustrated I was. Its the 1st payoneer card I have ever received that I havenevwr been able to access my funds from..
Date of experience: September 15, 2021
The agent was very good but the Payoneer itself its bad and i dont recommend it at all and its been more than a month for them to check my documents and they sent me an email that ican receive money from the company that i work for but i was shocked that the salary is pending and i need the money as fast as possible and they mentioned thats because my national id and they didnt email me so i was checked cuz they sent me an email that everything is fine so really bad payoneer but the agent was very good and explained everything to me
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 12, 2021
Hi,
My clients are feeling system is complicated and asking to switch to PayPal or something else because they don't understand how they can send me payments.
When I have to request a client for the first time. I need to ask them many things like company name, website url, first name, last name. I don't think all fields are getting verified by payoneer before sending a payment request. So its better that I just need to enter user's email address and all the other details fetched automatically.
Also its taking much time in doing payment transer. It takes 2-3 days to transfer to my payoneer account after my client complete payment request and again 2-3 days to get payment in my bank account. If this can be reduced that will be great.
Thanks
Kishan
Date of experience: August 2, 2018
It took 2 months to order the card. Then after many live chats to discover that DHL normal post went straight to SA post Office and disappeared. I ordered the card and paid $40. The customer care used an old address even after I had updated my details. Did not confirm address but sent 3 rd card. I called in before card could be shipped and requested change. 4 th card was now ordered and customer care after confirming 3rd card would not be sent - I received a confirmation from DHL to say its on its way. - I am excited to say that I have finally received my card. Anna from Payoneer was very supportive and although the customer service chat were annoying in not getting down to the root of the problem. I can say that everyone was kind and poilte.
Products used:
I requested the USD credit card
Date of experience: March 2, 2021
Dear Anneline,
Thank you for your review! We're happy to know that we have managed to solve your issue. We also understand that you had to wait for your matter to be handled and sincerely apologize for that.
We are constantly working to improve our customer service and truly value your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
Im happy he assist me and help me for what i need. Very nice to talk with and its light my problem on my appliction hope i can help him upon the rate. Coz he help me also. Wish my application also will approved. Thank u
Date of experience: July 9, 2020
Although my problem has not been solved yet but I received a human answer that I have to wait for all the tests. Even in the email I always get an answer no matter what it is. Thank you very muchAlthough my problem has not been solved yet but I received a human answer that I have to wait for all the tests. Even in the email I always get an answer no matter what it is. Thank you very much
Date of experience: October 17, 2021
* Did the management of Payoneer directly put into motion a plan to bankrupt Choice Bank and sacrifice its adult industry connections also bankrupting First Choice Pay? Ultimately Mastercard is the entity that caused this situation, but the question is did Payoneer see it coming in advance and do something to deliberately hurt customers?
The answer is YES.
Date of experience: July 8, 2018
Great Customer Service. The rep was able to resolve my issue
Date of experience: August 2, 2024
Excellent customer service representatives.
Terrible customer service automation, horrible documentation and automation of account validation process.
2+ weeks and 5+ calls to support to yet again get vague explanation of why account is not yet validated... seriously?
Meanwhile, opened USD & EUR accounts in two banks, in few clicks, in single day.
Would promote ePayments or meriad of alternatives instead of wasting time on payoneer.
Good luck.
Date of experience: April 8, 2020
Dear Leonid,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience this issue may have caused you. We were sorry to hear you found our customer service automation terrible. We try our best to make sure it is designed specifically user-friendly and in order to solve problems in the most effective and user-centric manner. But there is always room for improvement, and therefore we'd love to hear your feedback so we can continue to improve our service.
Based on the details you left, we checked your account and found why it was still pending approval. Before an account is verified and approved, it undergoes a series of verification because we have obligation to operate in accordance with our OFAC and regulatory requirement. Please know that we are not a bank, both are established in a different context and serve different purposes and therefore we are obligated to comply to different rules and regulations.
We agree that the communication exchange via email may take longer as it is our busiest channel. Therefore we would like to ask you to contact us via Facebook or Twitter because there we will have the possibility to follow up on your request. It is usually easier and quicker.
Please do not hesitate to contact us as we’ve explained above, we are always glad to help. We appreciate your business with us and your cooperation.
Sincerely,
The Payoneer Team.
Tried to sign up and they told me if I am British and live in China you can't use your Chinese bank cards because you need a Chinese ID. They said to use a British card. I have lived in China for 6 years and don't use British cards anymore. What's the use in this?
Date of experience: February 12, 2020
Hi Scott,
Thank you for leaving your review. We are sorry to hear that you faced issues with your registration.
We understand that the verification process can be frustrating and inconvenient but this process takes place as Payoneer is a regulated US company and online service. We must comply with the rules and regulations imposed by the US government and our banks. In addition, Payoneer strictly comply with the Know Your Customer regulatory requirements in China.
Checking further your application, we can see that you are trying to add a bank account from China on your account. Per regulations, if you only add a bank account from China if you can provide a chinese ID. In this case, we can't approve your account until we receive the document.
We appreciate your cooperation and apologize for the inconvenience. We are here to assist you during this process in order to set up your account as fast as possible so you can start using it.
Best,
The Payoneer Team.
Very professional. Good answer. Very polite people. Good service.
Glad to speak with the help center. With their help I have resolved my issue very quickly and I am very happy about that. I would totally recomand this websites to other people with pleasure. That k you so much for your time and help and services
Date of experience: November 13, 2018
I used the payoneer service since 2009. It was a very big solution for me since it allowed me to receive money from my clients and withdraw it from any ATM in the world. I live in Argentina and the options here are not many. That's why I am very satisfied with the Payoneer service.
Sebastián
Date of experience: February 15, 2017
I have used Payoneer for almost 4 months and they have provided an answer for every single one of my questions, believe me it has been a loooooooot. Money is always a difficult topic and they have always answered professionally and with a genuine interest of helping me.
Date of experience: June 21, 2018
As a new user of Payooner, I have to say my experience has been great so far! I set everything up through Upwork and it was easy and convenient. My experience using the Payoneer card has been great as well and the Customer Support they provide is top-notch. So far so good!
Date of experience: October 23, 2018
I had some initial problems when I was asked to upload some documents as required. My status was "under review" for days, so I decided to call. I got disconnected and the Customer Service Representative promptly returns my call and fix the issues and approve my new card right away. Great customer service guys!
Date of experience: December 1, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi,
Thank you for leaving your review. We apologize for the issue you encountered accessing your earnings and for the inconvenience this causes you.
Please rest assure that the ability to access you funds is the sole purpose Payoneer has been created for, however, there are regulations that we need to comply with to make sure we can keep on providing the service in the best possible and secure way and this why we can also sometimes request for an ID. This is one of the procedure we have to undertake under the money laundering regulations, meaning that this is by law.
The ID has to be valid and not expired; the norm is the same for every business providing financial services and not only in Payoneer. You can find this information on our support center.
We understand that your ID is already expired, this seems to be the an issue too, but please keep in mind that you can also provide your passport or driver license.
Please contact us via social media for further assistance and advise. We are looking forward to hearing from you and hope this issue will be resolved very soon.
Best,
The Payoneer team.