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Payoneer has a rating of 4.5 stars from 9,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
2 year payoneer customer, never had any problems until all of a sudden global bank transfers became damagingly unreliable. 3-5 days turned into 10 days - whenever it gets there... SORRY WE CANT HELP YOU.
Its a totally abusive system thats unreliable, faulty and very scary for someone who lives paycheque to paycheque.My only saviour was that government social assistance, otherwise known as welfare bailed me out of the jam but that means i took that money from someone who REALLY needed it when i had already earned the money i needed and payoneer couldnt be bothered to help.
100% scumbags
Date of experience: November 11, 2016
Good professional Communication. They guide you and listen to you very calmly, but the problem the problem thay has to be solve takes time. I dont know how much time it take but my problem hasn't solved yet.
Date of experience: September 30, 2018
Even during the pandemic, I was directed to a representative quickly. Quenny, the CS rep, was very knowledgeable, professional, and kind. She resolved my questions and even sent a follow-up email to help me with the next steps.
Date of experience: May 25, 2020
I need to change my profile name n i am helped by the custumer representative in thailand while i feel confuse of solving my problem because i have an alias name besides my real name. Thank u Payoneer
Date of experience: September 22, 2020
I think such veryfication should be done in the beginning when setting up the account and not after a few sucessfull transactions and in the middle of an improtant one, so customers get into trouble with their payments.
Date of experience: January 16, 2019
I had a problem with the shipment of my prepaid card, i knocked Payoneer support and they replied nicely and tried their best tto solve my problem. They assure me about the re-shipment. I hope this time i will get it on time.
Date of experience: May 27, 2018
Very understanding, patient n polite customer service, I was really stressed and he really jept a good nice calm voice and kept me calm aswell because of. Was very helpful and answered my answer precisely and I understood what he had explained. We
Date of experience: September 11, 2018
Dealing with Payoneer for the past couple of years have always been a great experience for me. I've recommended their services to all my clients and will continue to do so in the future. PAYONEER puts power in the hands of people who would in no other way be able to access the type of financial services they provide. Thanks PAYONEER for making it all worthwhile!
Date of experience: July 11, 2019
I literaly love payoneer for their service, customer satisfaction, they try their 100% to solve the problem of customer and give there best.
I had many problems but i called them they solved my problems..
Date of experience: March 12, 2020
Payoneer before i thought is a scam you need a agent employee payoneer to your country before you can access. Contact them if any problem comes. He can help you. Dont contact customer service in payoneer thats an idiot employee no one can hep you. You wait to long and forever. Payoneer is a strictly too you need to careful using that site... ur site will be lock... be carefull. If you want to use payoneer dont touch or contact customer support. To change ur details about your account..
Date of experience: January 7, 2017
Hi Elvin, I am sorry to hear about your experience, however please note that due to the holiday season there may have been some delays. I'm happy to look into this for you, please see my private message.
I have submitted the required documents again and again. My Armenian business registration, and business license as well as passport and driving license in addition to a bank statement from Armbusinessbank, Yerevan.
I hope you'll be able to read Armenian and re-verify me.
Thank you.
Date of experience: December 15, 2020
Dear Omid,
Thank you for sharing your experience. We're truly sorry for the inconveniences that you've encountered. We're constantly working to improve our customer service and genuinely appreciate your feedback.
Please kindly respond to our DM with the details of your situation.
We'll be happy to check it for you.
Sincerely,
The Payoneer Team
Its been 26 days and i havent received my payment! I received 32 from fiver in payoneer account and i made a withdrawl to my local bank in pakistan but there was some issue with my bank details so i corrected them and its been 1 month and no payment has been received by me, its my 2nd time calling customer service hopefully this time the issue is solved, i have other payments payment but now i am scared to use payoneer for my transactions
Date of experience: November 5, 2018
Spoke to Josh reference number: ************** he behaved like a scammer and did not resolve my issue instead he told me garbage. I do not think he represented the company well and needs to be retrained as he is clueless and is misinforming customers. I have been using Payoneer service over 4years and this is the worst experience I have received
Date of experience: August 8, 2018
I had requested a Payoneer debit card, unfortunately for various reasons I never activated it. Today I contacted Payoneer asking to address and cancel the debit card addressed to me. I found for their part the maximum availability and proffessionality. The card was immediately disabled without any cost. Thank you for the support received
Date of experience: June 13, 2018
In a past conversation with customer service I was given details regarding the use of the Payoneer Air BnB master card and the associated charges. The details given today are not the same as previously given.
Date of experience: November 6, 2018
I was amazed by the option of calling back a customer instead of the customer staying on phone waiting for his turn. This was very excellent and thoughtful. I also liked the way my issue was resolved tgere and then.
Date of experience: December 17, 2018
I contacted Payoneer customer service twice during the same day and I was really well treated, especially the 2nd time. This interactive exchange has really added to my experience and I am really happy with the professionalism of the staff.
Date of experience: June 18, 2018
I have a issue of blocking account and whenever i talked to payoneer Customer Department they are really polite and listen very carefully your problem which you are going through, i really appreciate that, Thanks
Date of experience: September 7, 2020
Payoneer has a great security service and also a exellent support for any issue. Payments that you receive and want to make normally are very fast and they belong to the cheapest in the world. More info about this great service you can find on us.xoommit.com
Date of experience: November 26, 2019
I called to see what was wrong with my check after 3 months of not recieveing, the guy that helped me was very nice just said i had to email back some info. Its been 3 days and i havent herd anything back yet but might just have to call back and see whats going on. He was very nice and didnt give me the run around.
Date of experience: August 6, 2018
I opened our companys account 2 days back, on saturday. Having no idea that it doesnt work on saturdays. Documents uploaded as asked by the system. Account opening just took some minutes! Which was very good. But, once i requested payment from my US client, its showing pending review since saturday! Today is monday 25th june 2018. Approached the helpline. The helpline guy said saturday sundays are closed so no processing on those days, monday hopefully review of your payment may get completed and there after 5 working days to show the money in our local bank account!
Sounded Scary to me, as we wont be able to cater to clients if things are always delayed in this pattern. So just 3 stars! System should communicate better with the account holder in order to avoid PANIC! ANXIETY! What if money doesnt come or what if its again goes back! MY CLIENT MAY NOT LIKE IT?
Date of experience: June 24, 2018
The same account I have used with Payoneer since 2016 for VRBO payouts is still in use. I requested an IBAN number to be added in May 2019 and provided documentary proof. In January 2020 I discover I do not receive my payments. Payoneer claims I have no active account on file. Today 6. 1. 2020 I still have no confirmation that I will receive my payments.
Date of experience: January 6, 2020
Hello Margaretha,
We appreciate you leaving an honest review of our services. We apologize for any delays you are experiencing regarding transfers to your local bank account.
Please be advised that you do have an active account with us, however it possible that when you contacted our support team there was some miscommunication. In order to find a clients Payoneer account that is linked with VRBO, they will need to provide the correct email written the correct format in order to be able to locate the account. We do see that there has been another bank account added to your account per your request. We want you to know that any transfers made to your account, can take anywhere from 3 to 5 business days for the funds to arrive. Please also note that Saturdays and Sundays Payoneer does not operate, as well as many of the intermediate banks we use. Your funds are still on their way to your local bank account. We ask you to kindly wait for the respective time frame. This is the standard time frame many of our clients are given.
Thank you for your honest feedback. This will help us provide better quality assistance in the future.
Best,
The Payoneer Team.
My 75% problem has been resolved but still there is an issue that has to be solved. I need a usa bank account to receive my payments from paypal. It may be Bank of America or Federal community savings bank.
Best Regards,
Good afternoon
Salman ahmed
Customer ID *******
Local Time: 14:28
Last Visit: 05/05/2021 21:05 EST
Date of experience: May 11, 2021
I received my first payment by Payoneer and they have decided to lock my account irrevocably. I have offerred my assistance with anything but they still decided not to open my account and my funds are frozen. I don't even believe this is happening and that Payoneer doesn't even give you a fair stance. It is a mistake of their system and yet they give no care whatsoever.
Date of experience: November 6, 2020
I had an awful experience with Payoneer, I usually pay my colleagues with this means, but this time, the authorization took longer than usual, so I called and I was told I had to wait 48 hours for this operation to be reviewed. Let us, customers, decide on our funds and who we send them to. This person has a Payoneer account and there was no reason to delay this payment. I had to use another means and then I was told I could not cancel this payment that had never been done if my colleague did not send them an email asking for this. Imagine! I did not pay him as agreed and I had to bother him to send an email canceling the operation, instead of doing so myself, as the owner of the funds. I found this completely nuts! PLEASE change that procedure, do the payment or let us customers cancel it ourselves ASAP.
Date of experience: October 30, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer P. [Payoneer Rep] Hi Judy, please be advised that all Payoneer accounts must comply with our terms and conditions. Please see me private message to you.