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Payoneer has a rating of 4.5 stars from 9,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I joined Payoneer under a promotion from my employing company, where Payoneer promised me $50 for joining.
I wasted over 8 hours waiting and trying to get help, but useless staff keep telling you "24-48" and never respond.
My case has "been escalated to specialist support and supervisors" but still nothing.
It's been over a month now, extremely dissappointing that a company offers you a promotion and expects you to spend hourless hours chasing it up.
#getlost payoneer
Date of experience: May 12, 2020
Guys! Listen I ready all of your reviews and your problems I never faced any of a problem like you because I receive my payment to payoneer on time and when I withdraw I receive my funds to my account with in 24 hours thats the real payoneer. So, I'm really very satisfied from payoneer their support system is fast and customer friendly even I have made some friends in their customer care center. I love payoneer I can even withdraw as mush money as mush I want even $******* at a time there is no issue with my payments they can easily transfer the funds to my local bank and also they can reship my card I ordered my card twice and I received it on time Payoneer is awesome and worlds fastest payment service I'm working as a consultant with Facebook the payment is so fast I love it I recommend it to all of you guys add that bank in your payoneer which is your country's top bank of the year that will work perfect with payoneer.
East or west Payoneer is the best.
Tip for consumers:
Use your country's top bank into payoneer. Because it works perfectly with payoneer I'm from Pakistan and I'm fully satisfied from payoneer.
Date of experience: July 12, 2017
Dear kim (Kimberly)
You are very supportive and very friendly to me
I am very happy about your customer service.
Best service, I solved my problem, because you kindly listened to my problem and clear it immediately
Thank you very much
Date of experience: June 11, 2021
I lost my contact number on my profile setting and had to change it. The system does not allow you to change a mobile number and Elmerina at the support centre who I spoke to once I contacted the support centre, gave me a very professional and excellent service.
Date of experience: August 13, 2021
Tech issues could be more seamless. Cld not locate how to link the airbnb acct to the payoneer. Zara tried a few options and discovered that there were 2 apps and one was linked with airbnb and one was independent
Date of experience: November 27, 2018
They procrastinate with oour requests and their "approval" department freaking extend everything for long time, they made me wait for a whole month and a half for a card approval i wanted it expedited and even kept the $40 in my account i had an emergency and had to do the withdraw and then they $#*!ing shipped it normal delivery i would have appreciated somebody from your team tell me i had to keep the balance in my card.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 8, 2021
Payoneer canceled my payment and I still have not gotten back my money. Customer support is the WORST and there is no one who can resolve the real issue. After weeks I still have not been reimbursed and repeated calls and emails have not rectified the issue. Terrible service and the worst company.
Date of experience: March 7, 2023
I'm very happy with the customer service personell for his understanding and cooperation with me and giving me the greatest assurances to get my account approval issues resolved with the appropriate department.
Date of experience: August 12, 2021
Payoneer lacks lean in their performance. A month a go on the 5th Nov, I wrote to tgem in need of support but untill now, nobody has ever responded to my support querry!
There is need to fix this... clients waiting time is beyond ridiculous!... so insane!
Date of experience: December 4, 2018
My experience with Payoneer is really life changing. Reliable, easy for upstarting Business owners and a rare chance with a big networking platform. Am i happy with my choice with Payoneer? The answer to that is obvious... up till now I am. It's a yes for me and the other 2million people and so many more. Thanks for this opportunity i would-be saying.
Date of experience: September 11, 2020
My experience was excellent with the representative.
I uploaded my document and identity card. Identity card had been approved but the docunents were still pending in review and i didn't get any approval email as well. That is why i called and representative told me in very gentle and professional way that the account has been approved. Overall, I am satisfied. Thanks anyways.
Date of experience: September 28, 2021
The payoneer representatives they were very caring and professional.
Date of experience: July 31, 2024
It is a good app but the only thing I noticed is that you need to call customer service first before they will activate your account it took 2 weeks for me to get my payment but good thing the customer care here in the PH is willing to help.
Date of experience: September 28, 2020
I paid a 3rd party. After 1 week of not receiving the service, i did a online chat to start a claim to get my money back. I had not heard anything from Payoneer, so i filed a claim with my CC bank. Payoneer responded to the claim stating that the charge was valid, I spoke with a representative at Payoneer, they said the claim i started with them was investigated, and they found that I had not received the service and reversed the charge from the 3rd party. But since I started a claim with the CC bank that they had to do the reversal on their side. I spoke with CC bank, and they stated Payoneer had denied the claim and stated the charge was valid. Each time I spoke with customer service from Payoneer I was given a different story until finally they said they could no longer help me. They kept the $999 that was reversed from the 3rd party and will not reverse the charge back to me. I feel scamed
Tip for consumers:
Use Paypal. They will protect you against fraud
Products used:
Payment to 3rd party
Date of experience: March 30, 2022
The customer care rep was very polite and professional but the hold time was very long.
I liked that she could accommodate my zip code request though and that it wasn't a hassle. I just wish the hold time was shorter.
Date of experience: January 14, 2019
Its my first time using Payoneer i had a problem of withdrawing as I didn't know how the system operates and am so glad to say the consultant has assisted me in a good manner, She has offered great help, Keep it up the good work!
Date of experience: February 9, 2021
I left a review here saying that payoneer blocked my account without reason or notification, took my funds, and were not providing any answers. A payoneer rep replied here asking me to PM him so he'll look into it. I PMed him and got NO answer and my funds are still missing. So anywhere you see here payoneer commenting on reviews saying "PM us to look into it" it is just a PR scam, they don't reply to any messages. Avoid at all costs and report them to BBB as I did
Date of experience: June 9, 2017
Hi Robert, I am sorry to learn about your situation with Payoneer. Please be aware that according to Payoneer policy, all accounts must meet our terms and conditions. I'm happy to look into this for you, feel free to PM me.
From last 40days i am requesting to enable usd payment on my account but no response getting form payoneer. My all funds are on hold how can i do business with all this issue. Kindly reply with this issue so i can do business again like before.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2021
- have problem to withdraw money from adverstier (cant connect company to account)
- support answer 1 time for a week
- support is $#*!ed and dont want to help you. I asked what to do, like bots said "create 2nd account", but FFS in first account have prepaid card, my company only send me money to prepaid card. Support answer "create 2nd account". REALLY?!
Dont lose time for this company.
Date of experience: July 13, 2016
Hi Damian, I'm sorry to learn about your experience. Please see my private message to you, I'd love to fix your experience.
I am a Vietnamese user and I have been using Payoneer for 2 years since I started my online business. What I love about Payoneer is its fast processing payment, that I can instantly receive my income to Payoneer account, withdraw to my local bank or use the master card. I attended Payoneer Forum in VN, and I really see their effort in helping Vietnamese community go globally. Thanks Payoneer!
Date of experience: February 2, 2017
I created my payoneer account almost 4 months back and after that i submitted documents to verification center on their demand to get verified. But verification documents are still pending and under review even after months. Then, I do contact with payoneer customer service but didn't resolve my issue. Plz resolve my issue. Thanks my id *******
Date of experience: October 20, 2020
The agent I spoke to was attentive, understood my issue and was able to find the answer to my problem as soon as he was given the information needed.
Very helpful and prompt and actually overdelivered on possible wait times.
Pleasure and an honor to be served by him.
Date of experience: January 15, 2019
Recently i got a problem when i add my Recipient bank account. Then i realized that i submit wrong date of birth in past when i open my payonner account. So i contact payonner customer service and inform about this. Sent my documents for proof my real date of birth. Then they change my birthday and resolve my problem instantly. Whats an service. I am so happy for this service. Thank you payonner customer service.
Date of experience: February 26, 2020
Good choosing people answer call. The patience are verry good. Nothing i can say its only im satisfied everytime im asking the situation of may payoneer the status everything. Even im wait for long time i know good will help to aproved my status her in payoneer
Date of experience: September 26, 2019
Rachely was super helpful, patient, and concerned about helping me sort my issue. She even called me back when the call dropped and I heard her saying to someone in the background that she didn't want me to think that she dropped the call, That was so kind of her.
Date of experience: May 25, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Latoya!
Thank you very much for taking the time to share your review. We understand that you are unhappy with the results of your payment dispute. We are really sorry to hear it.
Please note that according to the Terms and Conditions of our service, Payoneer does not provide dispute resolution for payments made using the Payment Request service, though good faith efforts may be extended by us in case of such disputes.
We are sorry for the inconvenience that you have encountered with this situation. We hope that you will be able to resolve this matter with the receiver.
We are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Thank you for your cooperation and understanding!
We wish you a wonderful day!
Shelly from the Payoneer team