- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Payoneer has a rating of 4.5 stars from 9,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I have issues with transferring money from Payoneer account to my Revolut account. I have tried before and I got rejected, although if you, guys, have your SSI updated, it really shouldn`t be any problem transferring from Payoneer to Revolut. I got a very smart and skillful Customer Service Agent that gave me possible solutions. I will try them out. BIG thank you!
Date of experience: August 3, 2021
Its is really good for seeking help from Payoneer Customer Care Service, the customer care representatives are good to talk and in a polite way.
They do solve my problems regarding any issue I'm facing.
Thanks
Regards: Nabeer Dar Vlogs
Date of experience: October 23, 2018
Don't open a Chinese bank account because you have to have a Chinese ID card in order to get your payment approved by Payoneer. I tried to handle this so many times and it took over a month, but they basically told me that I had to use my bank account from where ever your ID is from. So if you use a British passport as your ID, then you must use a British bank account, or if you use a Swedish drivers license as your ID, then you must use a Swedish bank account, and so on.
Overall Payoneer is convenient. Customer service is friendly and professional. I just wish they didn't have such a strict policy towards opening bank accounts.
Date of experience: January 23, 2019
The representative that guide me was fantastic, Kim was willing to support me from the begining of teh calls and she not only guide me, she explain the reason why my account was inactive and all what i was missing
Date of experience: June 18, 2021
I was using PayPal for years to get my payments for different companies, but I heard you guys are good, but I get to realize that you are better that good. Thank you for being part of the job that I do
Date of experience: May 27, 2021
I had many difficult questions but all is solved now by an excellent operator. Very profffesional and strictly friendly. I am totally satisfied with this service. This is a very good company with well educated teams. I rate this as very very good.
Date of experience: November 3, 2020
The Payoneer APP and website interface is friendly, so is the online chat service. However, I had many issues trying to withdraw from my payoneer account on ATMs in Brazil, mostly because there is no option to see in Payoneer the money amount you do have in your local currency. The taxes to withdraw and check your balance are pretty high in my opinion.
Date of experience: June 22, 2018
I did a live chat with payooner customer service last week Monday and he promised to resolve my issue but he didn't. Instead, he made my account prone to hackers to change my account security questions.
Date of experience: April 6, 2020
Agents of payoneer assist me in excellent way. They provide solution of my account. My problem is that adding new account i. E *******@gmail.com to Appen. They giving assurance to add my account to Appen.
Thank you
Date of experience: May 6, 2020
They have excellent customer service. They are very friendly and accomodating. They don't leave you behind if you got disconnected. They will reach you both by phone and email to make sure you got what you need.
Date of experience: March 31, 2021
I am very disappointed after over 6 years of being a loyal customer to you. Not to mention the card freeze scandal last year, but I haven't been able to reorder a card since Nov23. It is my 4th card in a row!
At the end, so I don't miss my 3rd salary in a row I am forced to order the card through DHL and pay 20$. On top of me losing money, I pay to call you twice in the past 3 months and pay for the card. You are through embarrassment for the business you do.
Let me be clear, your support representative was super nice and professional, you as a company and management should be ashamed to put your staff through hell with customers. Shame.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2021
Fast Friendly and Professional - My concerns were dealt with. The information was clear and concise. PAYONEER is a fantastic company and I would highly recommend using them to my colleagues, associates, friends and family!
Date of experience: February 12, 2019
I alway get wasting time anything I contact to customer support.
My ticket never is answer, unless you harass them.
It alway requests for submit documents for any time client send payment to me.
It event request me resent request payment to client after client ready paid me to approve payment
Date of experience: December 1, 2017
I am sorry to learn about your lack of satisfaction. We are happy to get feedback, and we do our best to constantly improve our service to our customers. I'm happy to help out, feel free to PM me with further details.
Service on my second call in was great, my first call was in was horrid! Im also very unhappy that for some reason my card is flagged as fraud all of my money is on it and I cant access it for 48hrs or until the fraud department processes it! I will be changing my check to direct deposit to my bank due to this issue I cant afford bot being able to access my money.
Date of experience: November 15, 2018
Hy i am from Nepal and taking money from online is difficult but this payoneer card has make us easy to withdraw money and transfer money so its a cool way to have a online money. I have withdraw money from it and its easy.
Date of experience: January 17, 2019
I couldn't get bank statement for 2 months. Today I called the costumer care and the woman who talked to me, solved in a minute. Thank you so much for her attention and passionate. I wish I can remember her name.
Date of experience: November 27, 2018
Terrible customer service! Inadequate replies to my requests for the return of a security deposit I gave them for my daughter's Birthright trip. Couldn't give me a credit on my charge, couldn't complete a bank transfer and then - yes, the check's in the mail! NO, it wasn't and now 6 months later they are looking into it?
So frustrating, and par for the course it's been on me to stay on them to try to get my refundable deposit returned... still trying!
KarenK
Date of experience: November 8, 2014
Payoneer is a good resource to use in the US and outside of it, it has been a good experience, worth saying it changed my banking experience.
Date of experience: July 2, 2024
The customer representative was very attentive and was able to clear my request fast and efficient.
Date of experience: June 17, 2024
Payoneer services are prompt attention and correctly. Sorry my luv I stepped out with my uncle just coming back home now sure that all 4 now Sorry my luv I stepped out with my uncle just coming back home now Sorry my luv I stepped out with my uncle just coming back home now
Date of experience: December 24, 2018
I have been working for months with a company based in San Francisco, I have submitted ample information about our business nevertheless I am still getting my incoming payments held by payoneer with some poor excuse about the thresholds they handle.
Date of experience: March 30, 2020
The payoneer message me and said I will no longer used my payoneer account and I cannot used it for receiving payment I message payoneer and send them request for re opening my account. I hope they give me a chance to re open my account and be able to used it again please help me guys. Thnks
Date of experience: August 16, 2020
I have created a payoneer account and requested a payment of $20 from someone which was never received to me. I've contacted them immediately through email, and a lady called Mary told me that she will escalate it to the relevant department. I waited for one entire week with no reply. I re-sent them another email to tell them what's going on, and they still did not reply back. This is a total BIG SCAM by all means. AVOID PAYONEER AT ALL COSTS. They're very good at bluffing people but you should have your eyes widely opened for such companies. Again, a SCAM website's major task is to deceive people by making things seem very normal.
Date of experience: June 20, 2017
Hi Karl, I am sorry to learn you have experienced issues with your payment. Please see my PM so I can learn more about the issue and help you out.
She was gorgeous and have best character and was Soo much helping and calm and nice that my balance got finished and she called me back again and helped out. My payment was pending of 845.46$ and she released payment instanly. Plus she verified my document again. I liked her Soo much and wanted to thank her personally.
Date of experience: September 8, 2018
They provide fake updates and even their support will just provide fake promises about mailing you the update. Payment was delayed for more than a month and they didnt provide even a compensation for the same.
Date of experience: May 8, 2017
Hi Rachit, At Payoneer we constantly try to improve and do our best to provide the best level of service. I am sorry to learn that we fell short in your case. Please see my PM, I would love to see if I can help you out.
This was the first time I called in, and Chalsea was amazing. She was very helpful and efficient. Most of the time I have been corresponding by email and out all the responses have been very helpful especially that I am very new to all this. They have been very patient with me to make me understand all that was confusing me. Thank you very much, Payoneer. Keep up the good service.
Date of experience: February 11, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Marija,
Thank you very much for reaching out regarding this issue. We understand that you experienced a major delay when you tried to order a new card. We are very sorry to hear it.
Please make sure that we are always on our customer's side. We are glad to let you know that we have reimbursed you the price of DHL shipping. We hope that it helps to make up at least partially for the inconveniences that you have encountered.
We genuinely appreciate you being our longtime customer and will do our best to regain your trust.
Stay safe!
Best,
Anna from the Payoneer team