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Payoneer has a rating of 4.5 stars from 9,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
It took a whole month of correspondens with the Eurpean Payoneer office to prove my identity and location, during which time my account is locked.
And than it took hours of getting help from your Israeli service workers to fill up your preposterose new forms. All for Payoneer permission to let me enjoy my savings.
Date of experience: May 16, 2018
I opened this account in 2019 but this account was not used because it was not needed. Now I want to use this account because I want to receive payment from KDP Amazon. But now I can't find Global Payment Service in this account. Please, I want a solution to this problem. I am also willing to verify the account with all kinds of documents.
Thank you.
Didarul Alam
Date of experience: July 14, 2021
They block your account without warning and steal your money. Their customer service is the worst and you'll never get an answer. They stole over 1k from me and the same happened to my friend. We will be submitting a compliant to BBB and we encourage others to do the same.
Date of experience: June 18, 2017
Hi Gerry, I am sorry to learn about your situation with Payoneer. Please be aware that according to Payoneer policy, all accounts must meet our terms and conditions. I'm happy to look into this for you, feel free to PM me.
My agent name was Troy and he was very understanding and very helpful.
He ensure that my needs were met and that i understand completely the issue at hand. He also stayed on the line while I ensure that the email sent was delivered.
I give Troy 5stars
Date of experience: July 18, 2018
Yes, the payoneer is the best! Although this is the best way to get the money from online marketplaces! Best because of their valuable support, low fees and more that I can't express! I recommend payoneer to all freelancers!
Date of experience: May 22, 2018
While I have analogue NID card, They said Upload a held photos with notes. After Uploading then They had blocked my account without any comments. Now I have the all documents like such of Passports, Smart NID Card and the Driving License. But They said they are unable to help me out.
Really Disgusting and Disappointing for me and others. As a reputable company, Payoneer should look at on it.
My Blocked Customer ID: *******
Date of experience: August 3, 2020
Dear customer,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team
Hello,
I have made a payment of $2000 just 45 minutes back to one of my seller in Philippines and then i have received an email that the payment is under review and then nothing i don't know for how much time do you review payment.
Only wanted to request you to cancel the payment and reverse it to my bank account if you cannot transfer payment instantly.
It is not even showing it to my account activity or transaction so i am not at all feeling safe with Payoneer.
Request you to credit the payment to the person i transferred it asap or else reverse it to my bank account if you gonna take couple of days to review otherwise i have to contact my bank to get my money back.
My User: *******@gmail.com
Waiting for your reply
Thanks
Ashish Sah
91- *******453
91- *******571
India
Date of experience: November 14, 2016
Hi Ashish, Please make sure to send this kind of inquiries to our customer care as they can help you solve it. In this case I was advised that our team have been notified and they are looking into it.
It was very professional she helped me with what I needed
Date of experience: July 30, 2024
The top-op option was removed and I really needed the money on my account to withdraw and you guys were able to help me out. Appreciate the help.
Date of experience: July 1, 2024
My Rep. Was courteous, and knowledgable of my situation and made my request easy, fast and simple. With only one try he gave good instructions as to what he was going to do and what i needed to do to resolve the situation.
Date of experience: July 30, 2018
I am still using payoneer card, no problems so far. They have sent me a new card with chip. I am receiving money from upwork via ACH US transfers. For ACH transfer they charge 1%. When withdrawing in ATM they charge 2.6%, when withdrawing by 300USD
Date of experience: June 19, 2017
I've been using payoneer for 4 years, they are perfect. All transactions went successfully, support was fast to respond.
Date of experience: November 22, 2013
My card was blocked formation.or 5 and more mounts and I didn't know that and didn't have any information. I was realy suprised.
In the meanwhile arrived some funds which I can't see on my account because card was block? I was trying to solve problem with e-mails but there were no answered. So I colled and hope that I solve my problems.
Date of experience: June 22, 2018
Am satisfied to your service. Overall experience going good. Customer care service provide have good coversation. She's resolved my problems and clear my all doubts. So thanks to all of you and bless you all.
Date of experience: December 19, 2019
I had trouble with my ID because it is expired in Jamaica however it was extended by the government. I kept getting a feedback from the site and when I called for assistance I got all the assistance that I needed.
Date of experience: September 21, 2020
Waiting for my issue to be resolved by Payoneer, since I trust this company and service a lot.
They are always helpful and I hope this time also they won't let me disapoint in them.
Thanks a lot,
Sincerely yours,
Avetik Alekyan
Date of experience: July 13, 2018
I'm quite satisfied with the customer service, polite & fast and not pooring, ( very recommend)
What I like:
They have hot lines in many countries, well English speaking even in low English countries.
Fast in solving issues & answers the call fast
Date of experience: August 29, 2018
I find the payoneer service very easy to monitor and use. The only only problem I have found is that last night at 10pm I couldn't get in contact with anyone in customer services when I had a query and was very concerned.
Date of experience: October 15, 2018
Been with Payoneer for just over 5 years now and have not once experienced any sort of issues. Customer service is great - very helpful with queries and all. A truly GLOBAL company that allows you to receive payments from numerous GLOBAL companies!
Date of experience: June 1, 2018
Horrible company. It took 8 business days to send a payment to the company that used them. I then, as the customer of their account holder, had submit my identification on 5 different occasions even after my bank had already approved the charge. I then had to spend almost 2 hours on the phone with the company, resubmitting the IDs again 3 more times.
I feel bad for anyone that uses this company because of the amount of business they lose because their costumers finally get tired and go elsewhere. A customer of yours should not have to go through this many hoops just to pay you.
I wouldn't recommend this company to my worst enemy.
Date of experience: April 29, 2020
In early 2018, the credit card is no longer working on local ATMs.
In early May 2018, we were imposed to change the credit card with no way to forward to remaining balance to the new card. The deadline to use the balance was the 31th May 2018 while the card was supposed to last until Mars 2019.
Date of experience: May 29, 2018
Teh service is excellent, but the exange rates are horrible, maybe also a big reason to leave payoneer.
The exange rates on my payoneer app differ very much from the courser given on this site: https://www.mastercard.us/en-us/consumers/get-support/convert-currency.html
Why ist this so?
Date of experience: May 30, 2018
Totally not impressed at all with this so called business. They declined my withdrawls to my checking account the only 2 times I have tried to withdrawl, I checked my information and everything matches. I call them and they have no clue what I am talking about but I have emails from them stating they will not transfer. She asked me for my phone number because she is clueless and is going to call me back... that was over an hour ago! I guess I should have asked her what day or year I was going to get a call back. I replied to one of their emails, I got a reply back that I should get another reply back in 4 business days. I am so taking all of my money out of this crap whole and closing this account! Don't waste your time or your money on this!
Date of experience: July 8, 2014
Excellent attention from US agents on the contrary agents in the Philippines never resolve anything and they're always trying to get rid of the customer by telling you that they're going to call you back.
Date of experience: January 4, 2019
Payoneer is a good paying and currency receiveing system but in my case I face problems with online payment and even with getting my cash from ATM. I hope now custom servise will fix it and it will be first and last problem that one can face with you system.
Date of experience: December 24, 2018
Amaaaazing. I ws so frustrated earlier because i wasnt able to get access to my funds due to an expired card i had. Turned out i was caling the wrong number. When i finally got through to a CSR the service was soooo smooth and heart warming. Thanks Payoneer solid stuff!
Date of experience: September 17, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Ruth,
We are happy to hear that your matter has been resolved. We also understand that you had to wait for it to be resolved and apologize for the inconvenience that you have encountered.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
Our ultimate goal is to provide you with the highest quality customer service. We are doing our best to optimize the procedures and reduce handling time even for most complex issues.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team