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Payoneer has a rating of 4.5 stars from 9,466 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
This is the first time I use Payoneer. I had some difficulties about activating my card, but the operator helped me in a easy, nice and professional manner.
Date of experience: May 7, 2019
My experience was good as i call to UK Center for the activation of my card so when i call there the person of their call center is so helpful that he solved my all the activation's problem and now i am really appreciated his hospitality and my card is active now.
Date of experience: March 23, 2020
My Customer ID is *******
Possibly the worst company to deal with. I have been using payoneer for over 3 years now, 2 months ago my card got expired and I applied for a new one. They asked some documents for verification, upon submitting I waited for around 25 days and contacted the chat support multiple times but they were still under review, I then found their number and started contacting them on phone, after 28 days my documents got approved and they asked for some more documents. Which I again submitted and just like before after calling them everyday for around 10 days, the new documents were also approved. Then again, for the third time they asked some more documents, its been more than 10 days those documents are under review, I have been calling them daily and they just say wait for another 24 hours n that's it. Its around 2 months now, my funds are stuck and there's no way out even after submitting everything they're requesting. Even if they accept the documents in next few days, and don't ask for more, the card would take around 3 weeks to a month to reach my address. It almost 3 months without account access, I am not able to receive any payments, I'm not able to pay for my services. Payoneer has honestly cause me huge losses. I'm not sure if I'm gonna get my funds back, but I'd suggest you to never use this service ever. Stay away from payoneer and look for other alternatives, I work on fiverr and had no other option to go with, but I have learned my lesson now.
Date of experience: November 6, 2021
I'm super excited tonight to have gotten what I had been looking for on Payoneer platform, thanks to the competence customers care Staff who always there to help, i now have full privileges on Payoneer, I'm so so happy tonight... God bless Payoneer...
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2021
I asked where my payonner card is. They guided me very correctly when they understod what I missed. I did not know that I should connect my payoneer account to my store to receive payment in order to get my card. They understood that I did not know the issue and promptly send a mail to guid me.
Perfect
Date of experience: June 5, 2018
I have tried to use this service for online withdrawls but it makes me sad when i met with a Team Person he was really such a kind person and cooperation was very strong with me as I didn't thought like that...
Date of experience: May 23, 2018
Recently i use payoneer to get payment from client. When trying to withdraw, suddently they REJECTED my withdrawal saying "your partner no longer support MYR currency". I checked with customer service and they say my client company no longer support MYR currency so they have to reject the withdrawal.
I contact my client and they say they have no problem as they sent payoneer USD currency and payoneer is responsible to pay me in MYR currency during withdrawal.
When i get back to payoneer, they suddently say they no longer support MYR currency. Any announcement or email send to alert customer? Is this issue will last forever? What am i going to do with the money in my account? Sit and see only?
This looks like a scam. I can only see my hard earn money online forever. How to withdraw? SCAM!
Date of experience: December 15, 2016
Hi Ritchie, I am sorry for any inconvenience that may have been caused to you. At the moment it is not possible to withdraw funds to Malaysia in the local currency. This is a temporary setback.
We apologize for the current inconvenience you are experiencing.
I am using Payoneer since many of the years, and it's an excellent way to receive the payments from international banks and from marketplaces as a freelancer, Payoneer provides the best customer support always & provides you the best services with the trustable method... I will recommend everyone to use Payoneer. Thank you Payoneer!
Date of experience: April 20, 2021
I guess they don't have a support team, I submitted a request like 10 days ago, and contacted them on Facebook too but they don't answer me there too, that's really frustrating.
There is pending payment (50 US dollars) stuck in my account because you dis-activated my account all of a sudden and without prior notification.
Everything was going fine I sent Them my ID and they accepted it, afterwards I received a payment from a client that was under review for a whole 3 days, on the third day baam! My account got dis- activated without any prior notice, And the reason was that my name in my account and my name on the ID were not identical, If so then why did they approved my ID in the first place? Why did they wait until I got a payment to realize that the names don't match? My last name has changed since I got married and got a new citizenship, I wrote to you and provided my ID and my marriage certificate showing that my name has changed after marriage, still no response from your part.
Date of experience: June 15, 2021
Dear Sarra,
Thank you very much for providing the information we have requested. We have checked it for you, and we are happy to see that your issue has been resolved successfully.
We also understand that you had to wait for it to be resolved. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
My issue was not that big but I was stuck just because of my card. The person who listens me was absolutely fantastic, he resolve my issue in seconds.
Date of experience: May 13, 2024
I like Payoneer support, they will do everything for you and answer all questions. I like their services, I use them to receive USD Payments from ShareASale and its really cool. They even tell me what the conversion rate will be if I'm withdrawing from my local ATM machine.
Date of experience: November 27, 2019
I was waiting my pending payment for 2 days. Unfortunately it was due to holiday (Saturday, Sunday). I called to customer care to complain, when support personal treat me politely and described the procedure, As I am NON ENGLISH customer there was some language problem (due to native pronunciation) she described me in simple way so I could understand the issue, I was really pleased. Thank you very much Anna.
Date of experience: October 12, 2020
It's an awesome experience. The customer care understood my concern and sent me a mail resolving my fears and proferring solution. Thanks to payooner team. Am glad to have an account with payooner. I will gladly recommend payooner to my friends and family.
Date of experience: June 22, 2021
I changed my phone number recently and changed it in my profile settings as well, turns out 2FA was being sent to my old number that I lost and I can't withdraw my funds.
Please add an email 2FA for cases like this because it's highly unlikely that people will change emails as often as phone numbers.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2021
Dear Francis,
Thank you very much for reaching out regarding this. We understand that you experienced difficulties trying to change the phone number for multi-factor authentication. We are very sorry to hear it.
We have checked it and we are glad to see that our representatives were able to assist you with this. If you have any further questions regarding the access to your account or its functionality, please don't hesitate to get in touch with us through our Support Center: https://paynr.co/2Z5uTI9.
We will be more than happy to assist you.
Take care!
Best,
Anna from the Payoneer team
Hello good day
I personally believe is a good deal to use payoneer on my banking system. Am looking forward to have more deal with payoneer account
Thanks goo much and have a good day
Best regards Augustine Jombo
Date of experience: August 14, 2020
When I got the app I set it up on my phone with FINGERPRINT Verification and sign in. On the phone app there is no way to transfer to bank accounts. Having to goto my computer and trying to log in, I experienced a lot of fail attempts at logging in. Tried resetting my password numerous times. When entering my phone number is would show someone else's email, not mine. When I entered my email for the log in pass reset, it would say sending and I would NEVER receive anything. It took THREE months to get my password reset so that I could log in on YOUR website! And all my security questions were wrong. Not one single place on your app or website says how to change the security questions. I finally got a email from you telling me how to do it, where if you had it on the site on the help guide, I wouldn't had to email. Months later there still is no added function to transfer to bank account on the mobile app. And I had to verify that I'm not a robot just to send this message.
Date of experience: December 5, 2018
First of all i must admitt that i'm surprised how your employees are kind and polite. I thought that solvetion of my problem would be much harder. I'm very thankfull because you help me to solve my problem so fast.
Date of experience: July 20, 2018
Have been a faithful customer to payoneer for over 5 years and have referred most of my friends to the company but am left feeling that was the worst decision i have ever made. Early this month i login to check my balance then make a withdrawal to my surprise its blocked. Due to the trust i had for them that they will sort it out, again my midmonth payment goes there still blocked. They requested my photo holding my id which i did and upto now there is no response.Am supposed to make a payment.Am feeling frustrated and dissapointed, dont know what to do now that i have to pay a company i owe failure to which i will be fined.
Have heard people complain and have always been a payoneer's advocate little did i know that one day i will fit in their shoes.am left with choice than to channel my payments to either skrill or paypal because i cant channel my third payment there while the account is being blocked. I wih they are abit responsive to their clients rather than frustrating them.
Date of experience: March 28, 2017
Hi Selly, Please be advised that all Payoneer account must meet our terms and conditions. I’m happy to look into this for you, please see my PM.
, your system have a Virus which when i click on your email to me " Verify Your Email" your system adds to my correct email xxx1.
I will attach a screenshot to show you and prove to you that your system is messed up, the account ******* you mentioned is Registered to my email: *******@live.co.uk when payoneer sent me an email to verify this email, your system read it as follows: *******@live.co.ukxxx1, so please issue a ticket to customer support to explain why i Registered three times with payoneer and closed two times, its because of your bad computer system, i attach to you the proof of how bad is your system
Date of experience: November 5, 2021
Dear Ayman!
Thank you for sharing your review. We are very sorry to hear that you are experiencing difficulties with your account access.
Please, check yourt private messages. In order to help with this situation, we've messaged you and requested some information. As it refers to security information, only reply via private message.
After receiving this information, we will be able to continue helping you to access your account.
We are sincerely looking forward to the opportunity to resolve this issue for you.
Best,
Leticia from the Payoneer team
Since two weeks I have problems to receive my money to my local bank. It is taking more than a week to get my payments and it is running me to financial problems. So, I am really disappointed since two weeks. Before two weeks payoneer is doing really great job and If I give the feedback before two weeks then definitely I will give 10 stars out 5 if I could. But now I give him this three stars due to 2nd time it is giving me an issue. I am really thinking to switch to alternate method. But I will wait till next time. How they performe if no improvement then I will good bye to payoneer...
Date of experience: November 16, 2020
Well, i was trying to access on my account, and i couldn't so i called on customer service, then jon appeared on the line and he helped me to solve my problem, the customer experience with him was awesome, im glad that yall have employees like him.
Date of experience: October 17, 2018
I needed assistance with my card which wasn't delivered to me after ordering it twice, however after speaking to one of the customer care representatives, i was assured the issue would be handled and I would get my card soom
Date of experience: May 7, 2020
The representative I spoke with indicated that since I have replied the email I received from Payoneer, I should expect to receive an email from them soon and I am okay with that.
The representative was very polite and showed his willingness to be of help.
Date of experience: April 27, 2020
I sign up with a company to work as a freelance but the company needs an IBAN, BIC, and the address of the bank. I don't live outside the U. S now, to call the bank of America to get my account active is a waste of time for me. I thought when I sign up online my account active but it's not.
Date of experience: July 2, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Muhammad!
We apologize for the delay with response. Right now we are receiving an increased amount of inquiries, which may lead to longer wait times.
We are sorry to hear that you experienced difficulties with your prepaid card approval. Please note that Payoneer operates in accordance with the international financial business regulations. That is why our system requires certain documents before a prepaid card is issued. We cans ee that your documents are approved and now your card is in the last phase for approval
We are constantly working to improve our customer service and truly appreciate your feedback. If you still need our assistance on the matter, feel free to reach out to us via chat or phone through our Support Center.
We will be more than happy to help.
Best,
Leticia, from the Payoneer Team