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Payoneer has a rating of 4.5 stars from 9,466 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Not a complaint... I was helped immediately. Great Costumer Service
I called in trying to get my card shippped and the person who helped me was very kind and made sure all my questions were answered and I hung up feeling like a very happy costumer. Great Job! I am a new constumer but i will never stop using Payoneer, it makes my job a lot easier.
Date of experience: December 10, 2018
You didnt asked users about changing policy about 5000$ to enable "request a payment". This is very bad and we cant (i can't) have a 5000$ in payments without requestiong a payment. I will need to change provider and stop using you.
Date of experience: May 30, 2018
So I had $20 in my account for a while and everything was fine. As soon as I had over $100 Payoneer blocked my account and have been ignoring my emails. No reason other than undisclosed reason is specified. I bet the unspecified reason is that they want to scam me. BEWARE OF PAYONEER!
Date of experience: August 20, 2016
The money was sent to me Oct 27 but they said they receive it on 31st, and yet its already the 3rd of November and they still don't want to give my money. I used to promote Payoneer but now I regret using the service, worst service I encountered in my whole life. Just tell me if you don't want to give the money Payoneer, scammer
Date of experience: November 3, 2017
The only thing I think it will be like a plus for your cs area is that your agent's listen when costumer is talking, that was the only issue I had with the agent, I was trying to let her know my doubts and she started to speak loud like putting her opinion first without knowing my doubts.
Date of experience: October 20, 2021
I'm very happy today I spoke with Payoneer representative about how to withdraw the money from the local ATM and he help me out in just five minutes to turn on my Available balance of the card and it was great solutions to me, and now I can withdraw easily.
Thanks for your help I really appreciate it.
Date of experience: February 3, 2021
The system not easiest. I will request to avoid to use this system. Sometime system wont work. Sometime document verifcation a little issue is here big issue. I think this system is not better for freelancer or anyother. Yes if you have any option then use it only.
Date of experience: December 3, 2020
Dear Manoj,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you are not enjoying using Payoneer.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We understand that sometimes this process might take several days to be completed.
At the same time we truly strive to provide you with the top quality customer service. If you have any questions regarding your account verification, you can always contact our Customer Support through the Support Center on our website. We'll be happy to update you on the status of your account.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team
Very friendly & resolved my issue right away in just less than 10 minutes.
Date of experience: July 27, 2024
Great Customer Service and a Speedy feedback at all times. The customer Service Agent that i talked with along with all the other Agents that i spoke with in the past they always deliver a kind and friendly service.
Date of experience: October 8, 2018
I used Payoneer to recieve 2 payments from the same company using the global payment service. They verified the company on the first transfer and then I received a second transfer from them and it was fine. Now I received a third transfer for $18,000 from the same company and they held the money for a week and had me send proof that the goods were delivered and confirmed the company that they received the goods. Now the sent me an email from the payments department that they are canceling the payment and sent money back. I'm out 18,0000 and they have not provided a reason. Payoneer is a scam. They choose their own regulations and change them when they want. Customer service is useless and every time gives different excuses. Don't waste your time or money with these scammers.
Date of experience: August 19, 2018
I successfuly signed up without any warning. I carefully read their blog and tos before signup. After signup and getting approved I said to myself let's look what they've got and tried to fill "request money" page.
What I noticed is that I can not select Turkey as a country. It simply doesn't appear in the drop down selection list.
I immediately searched their whole website regarding this issue, maybe Turkey wasn't in their list for a reason... not a single post regarding this issue. So I mailed their customer service.
They asked me couple questions, bla bla bla. Eventually I learned that I cannot request money from Turkish residents.
I asked the customer service to issue a press release, they said they are considering it in the future.
Date of experience: July 6, 2016
I would like to take a moment to take my hat off to the Customer Support Department of Payoneer. I have had two issues since the onset of the COVID-19 crisis and they were there for me, committed and reliable in their efforts to assist. Moreso they are still courteous, understanding and maintaining a high level of professionalism and A1 customer service amid this crisis. Thank you, Payoneer!
Date of experience: May 7, 2020
First of all my English is not good. But they understand m problem and solved it in few minutes...
My problem is that i wrote my name wrong Yaman Kunar, but my name is Yaman Kumar.
Thank you so much for solving my problem sir
Date of experience: September 22, 2021
DON'T OPEN AN ACCOUNT WITH THEM!
They make it really easy to register for their services, however once you receive your first payment it's all different.
I have tried so many times to withdraw my funds to my bank account, however the transaction keeps failing even after I provided them will all the required documentation.
Then, you will speak with their Customer Care, they have no idea what does their company offers and they will start to attack you. Even though their supervisors, no solutions at all and same level of vulgarity and stupidity.
There are a lot of other options, they cost more but at least they won't scam you.
Date of experience: September 23, 2017
Hi Jack, I regret to hear about the experience you have had. I'm, happy to look into and and help out- please PM me with the details.
I am very satisfied with the Payoneer Customer service, the operator was polite and helpful, answered all of my inquries and resolved the issues I had with my account. I find this important when dealing with an online service. I would reccomend using Payoneer, to my colleagues.
Date of experience: March 12, 2020
So Payoneer has excellent customer care and their system works really good too but I just have one issue with it and that is the SWIFT fee. I'm not sure if this is an issue common to these apps but 15 US per transaction (banks outside of the US, not American banks) is a ridiculous amount in my opinion. I don't think they're the ones responsible for this issue but regardless, harsh transferring 55us and getting 15 deducted.
Date of experience: July 1, 2020
They tsent me an email to clarify some additional information and I didn't see it untill it was too late, as a result one of the services was canceled on my account. My concern is why they didn't send this email to the inbox in the platform since I believe this is where they should send the communications to the customers to begin with, what does it work for then!?
Date of experience: December 28, 2018
I got paid on Friday, so I made the withdraw that same day, because of the 2-5 day review to do withdraws my money was supposed to transfer to my bank account on Monday (slow) on Monday I get an email saying that my withdraw was cancelled, they (Payoneer) tried to blame my bank, but then they said it was because of a technical error on their behalf, and that I should make the withdraw process again and my founds will reach me from 2 to 5 business days.
I needed the money to pay my bills and to go to see my family on Christmas, I'm not going to be able to make it, nor pay for food, they won't push the transfer even if it was because of an error on their system and of course because of the holidays I will get my founds next week if it even happens.
Thanks a lot Payoneer.
Date of experience: December 24, 2019
Hello Juan,
We would like to apologize for any inconvenience this has caused you especially during the holidays. We want to clarify want went wrong with the transfer. Sometimes, transfers can get declined because of issues with the local bank account of the client. In these cases, the client must get in contact with their bank to see the reason for the decline. Many factors can come into play, such as the bank account reaching its limits or they require documentation. This information we do not provide because we do not have it. Once the transfer is successful, you have to wait between 3 to 5 business days for funds to arrive to your local bank account. Please do keep in mind that Saturdays, Sundays, and National USA holidays, do not count as our business days. Due to this, there are bound to be delays that we can't control.
Since Payoneer is not a bank, we use intermediate banks in order to make sure the funds arrive to the client's destination. Since these intermediate banks have their own operation days and hours, transfers can take even longer.
We do see you have contacted our support team and they have provided you with a solution to your inquiry. If you still need further assistance regarding this matter, please do not hesitate to contact our support team once again.
Thank you.
Best,
The Payoneer Team.
Tengo casi 10 años trabajando con Payoneer y siempre que hago consultas a los centros de atención al cliente, recibo soluciones rápidas y respuestas claras.
Date of experience: August 26, 2024
Payoneer is good. Nd we tlk to whom is also excellent person... It was take time to start. It's my humbl request my account was not starting... Plzz let them to start my account. I will be highly obliged. Thanking you... Have a nice day..
Date of experience: September 9, 2019
I like you customer service in English, however, your Spanish customer service is not good at all. The difference between the Spanish agent I spoke too yesterday and the English agent I spoke too today is very big.
Date of experience: September 4, 2019
Last 1 year I use Payoneer. I have always had a good experience with Payoneer they give me good solutions all the time. Payoneer Customer Service is Just Mind-blowing. Ana Esperanza is a great Lady she solves all problem-related Payoneer, Thank you so much, Ana. And thank you so much, Payoneer to give me all-time outstanding support.
Date of experience: August 5, 2021
It is a great service heliping me one step closer to my business. I needed a way to get paind and wit payoneer it feels like this will become very easy. I hope that i can make it big and i will be referring friends family and everyone i come accross looking for this answer.
Date of experience: November 19, 2019
Payoneee has good services... i feel safe recieving money here and all i feel all my informations are secured and safe too. Thanks to payoneer for making me get paid... getting paid for me was a problem initially before i found payoneer
Date of experience: October 12, 2018
A very nice customer experience. The lady was professional and she helped me activate my card. All the time she was very nice and supportiv. I would like to thank her for guiding me through the website and heping me understand it better for the future.
Date of experience: October 22, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
H Benjamin, please be advise that all Payoneer account should meet our terms and condition. I'd be happy to look into your case, please see my private message.