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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Provides excellent services. Payment are received instantly without any delay. Customer care representatives are very polite and they always do their best to solve any problem I have.
Date of experience: October 12, 2020
I utilise Payoneer for my payouts from Airbnb through a global payment system. I find Payoneer to be very user friendly with excellent customer service systems in place.
Date of experience: November 14, 2018
There's simply no reason NOT to use Payoneer. It more than pays for itself with its ability to increase conversions. It's a smart investment in your marketing support!
Date of experience: December 11, 2018
I have just used Payoneer for some months, but i satisfied because the good service, enthusiastic of supporter, and my money safe and transaction fast! Thank you PO!
Date of experience: February 2, 2017
Had a difficult time to activate my card. After call to the customer service made everything so easy. Well done! Thank you very much for the great support.
Date of experience: July 9, 2019
I like their service. The customer care center is more friendly and they were able to understand my issue within few minutes. I recommend them to 10 stars.
Date of experience: October 19, 2020
Payoneer has one of the professional customer care services, which they try to resolve your problem as soon as possible, with a professional representative.
God bless you all
Date of experience: August 24, 2020
My experience with Payoneer is always a comfortable engagement with such professional support. I have they offer a chat platform that we can contact representatives in the future.
Date of experience: June 27, 2018
The customer support or the operator is so patient. Keep on accommodating my queries. And be able to come up a win-win solution for the problem. Thank you.
Date of experience: August 5, 2021
Payoneer has been really helpful for my international payments if not for them I will still be very much far behind. Keep up your great work team payoneer
Date of experience: February 18, 2020
I am really short of words, didn't know that Payoneer has such amazing and remarkable customer care representatives. Very polite, humble and well mannered staff.
God bless Payoneer!
Date of experience: September 18, 2020
The services by payoneer is excellent and i would recommend people to use payoneer for making payments, it doesn't have Many limits and you can transfer large amounts
Date of experience: June 9, 2021
Hi All,
- For professionals who requests payments from clients, Payoneer's time window will take 24 - 48 hours before you receive the funds and additional couple of hours or day before the funds gets transferred to your bank account.
- Other platforms like Paypal or Wise is faster. I think all platforms are secured
- It is hard to get the resolution from agents when calling support, they'd provide the same information and will not attempt to go outside of the box. The agents I spoke with last week told me that there is no department who can approve profile to release the funds, they confirmed receiving the needed information. Today, I spoke to one agent and he told me he forwarded a request for approval because there is no document needed.
***I highly suggest you complete your profile and business profile before requesting payments. I was under the impression that I can submit it later or not at all. Lacking business profile ended up Payoneer holding my funds for 7 days now, and it is still being held.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2021
I needed information on a payment I made over 2 years ago and received it within 60 seconds. I'm very happy with payoneer and they're great customer service.
Date of experience: October 30, 2018
It was a great experience with customer service of payoneer. They gave solution to my problems within no time and I am happy with the service. Thank you...
Date of experience: May 16, 2018
Not only the service but the customer support is brilliant as well, I highly recommend Payoneer. I would have rated a 10 start if there was an option:-)
Date of experience: June 8, 2018
Hi,
Payoneer contacted me quickly after multiple emails and review. I was assisted by a customer representative via payoneer and sitejabber. Thank you for all your help!
Thanks
Date of experience: July 30, 2019
I WAS CONTACTED VIA CUSTOMER SERVICE AND VIA THIS WEBSITE AFTER I POSTED THE REVIEW WHICH WAS ABOUT MAYBE A WEEK OR WEEK AND HALF AGO. I PROVIDED THEM WITH INFORMATION THAT THEY REQUESTED AND SINCE THEN I HAVE NOT RECEIVE A RESPONE ON THE PROGRESS OF CLOSING MY ACCOUNT! THIS IS VERY FRUSTRATING. I HAVE CHECKED AND THE ACCOUNT IS STILL OPEN, I SENT THEM ABOUT COMPLAINT VIA THEIR CUSTOMER SERVICE WHICH THEIR RESPONSE IS THEY WILL GET BACK TO ME IN 5 BUSINESS DAYS, THEY DON'T EVEN READ THE INFORMATION THAT IS SENT AS I HAD MENTIONED IN THE MESSAGE THAT I HAD PROVIDED INFORMATION TO THEM ETC,
THEIR CUSTOMER SERVICE IS NOT GOOD AT ALL, IT IS GOING FOR 3 WEEKS NOW AND THIS IS BECAUSE ABOUT A YEAR AGO(NOT SURE OF THE TIME FRAME) HAD REQUESTED TO DO CHANGES TO MY ACCOUNT AND NOTHING WAS DONE.
*FRUSTRATED*
Date of experience: July 29, 2019
I want to close my account, I have contacted Payoneer regarding this and was informed that they would get back to me in 5 business days, this was 2 weeks ago. No one has even tried to contact me and I sent another request to close my account. They have not even tried to contact me in regards to this. I have my account with them for so long and not even using it, I have been trying to change country since I moved from the country where I opened the account ( never received the card by the way and reported it) I have made no head way in changing my country so I can order a new card, so I have decided that I want to close the account. I need Help with this and they are not doing so.
Date of experience: July 18, 2019
The care of our needs and concerns is impeccable.
Withdrawing money is quick compared to other services already in use. However, the service charges could be revised downwards.
Products used:
Get a salary and withdraw money.
Date of experience: November 25, 2020
My account was put on hold to verify my ID I did what they said I shouild do send additional ID and I did. Its now two weeks and counting no response from Pioneer. Why? I have bills I need to pay and my money is being declined? And am getting no help fromPo=ioneer. What am I supposed to do? My ref **************. Pioneer help now and getting sick of your service
Date of experience: June 13, 2016
I've been using Payoneer for years and I never had any issues with the service. I get my money real time when I need it, which is very helpful for a freelancer like me.
Date of experience: May 16, 2018
My experience with the customer service personnel was excellent. I also appreciate the fact that I was not put on hold for too long, like is common in most other places.
Thank you Payoneer
Date of experience: May 26, 2021
They were friendly and polite and efficient. I did not have to wait a long time. The customer service professional played by the rules and make sure that my account was properly verified too.
Date of experience: January 15, 2019
Easy to contact, waiting time is short. Problems are usually can be solved easily. Sometimes you might need to give new bees extra time for solution but they are really polite. Overall I recommend.
Date of experience: August 24, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Jeff, Thank you for sharing your reference number- I will look into this and will do my best to assist you and help you solve this.