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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,494 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    437
  • Value
    388
  • Shipping
    261
  • Returns
    253
  • Quality
    376

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.2%
Positive
619
Neutral
32
Negative
51
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1 reviews

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How would you rate Payoneer?

Reviews (9,494)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1820) customer care (733) customer support (478) bank account (296) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user carolinam231
Argentina
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I opened my Payoneer account and not getting g the receiving payments. I called and Diego resolved it in 2 seconds.
Hopefully this will be my only interaction.
Also, I was all week frustrated with tha FAQ and support center. And Diego resolved it in a quick and very afable call.

Date of experience: September 2, 2024

Thumbnail of user nicolasc271
Florida
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Es tediosa la cantidad de documentosn que te piden, pero a la vez eso le da confiabilidad y es un signo de seriedad de la empresa. Esto es algo fundamental en una empresa que maneja tus ingresos.

Date of experience: December 10, 2024

Thumbnail of user marceloh37
Israel
1 review
0 helpful votes
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January 18th, 2025
Verified purchase

Muy básico a mala. Envíe un email hace 5 días y nadie ha respondido. Hoy llame por teléfono, y si tuve respuesta.

Date of experience: January 8, 2025

Thumbnail of user melissab4747
Jamaica
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Customer care is easy to get access to by phone and the agent was quite knowledgeable and helpful

Date of experience: October 24, 2024

Thumbnail of user ayana31
India
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Payoneer is one of the platform for use of payments thank you so much Payoneer 👋

Date of experience: October 24, 2024

Thumbnail of user nenadm9
Serbia
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Super fast and easy problem solving.
This is second time that i was contact customer support and everything is really good

Date of experience: October 2, 2024

Thumbnail of user luisa1671
El Salvador
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

En este caso me toco Adrian la persona encargada que me atendió, muy amable su manera de atenderme, me ayudo con información veras respecto al tema de poder obtener mi tarjeta de Payonner para mi país El Salvador. Me notifico que tenia pasos que no había resuelto en mi cuenta; y el me brindo los pasos para poder enviar los datos que me hacían faltan. Ahorita voy a seguir los pasos que me brindo atreves de un correo para una cuenta receptora que era el tema principal de mi llamada y por el cual el me brindo un correo en donde se explica los pasos ha realizar. Recomiendo la atención al cliente por llamada y estoy muy agradecido con Adrian por guiarme a resolver mis dudas. Muchísimas gracias!

Date of experience: November 6, 2024

Thumbnail of user milenap20
South Africa
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

Experience using card and your service is super.

Fast and clear to understand

Date of experience: October 21, 2024

Thumbnail of user kadias1
Jamaica
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

The representative was very helpful with my request.

Date of experience: October 21, 2024

Thumbnail of user adityar53
India
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I have some issues with the payment and the customer service helped me throughout the process and made it easier for me

Date of experience: October 1, 2024

Thumbnail of user inesd40
Argentina
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Siempre me atienden muy bien.
Hoy fue Antonio, muy amable.
Hace unos meses me atendió una mujer joven desde algún lugar de España. Una argentina de Córdoba que también fue excelente.
Una genia.
Siempre son muy educados y resuelven bien los problemas. Gracias!

Date of experience: November 5, 2024

Thumbnail of user wilbers18
DO
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

Easy and fast very good service, satisfied well attended.fats and easy

Date of experience: October 19, 2024

Thumbnail of user sherozz
Pakistan
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Amazing service will suggest everyone and fast transaction process

Date of experience: October 18, 2024

Thumbnail of user esterp33
Jamaica
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

The agent was really helpful. He understood me clearly and the process was smooth. I am pleased!

Date of experience: October 17, 2024

Thumbnail of user arielg197
Brazil
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Me empezaron a llegar correos electronicos de la nada, indicando que alguien habia intentado entrar a mi cuenta, y cuando ingrese a mi cuenta minutos mas tarde, alguien se habia trasferido mas de 6000 dolares a su cuenta, me parece que vulneraron la seguridad de payoneer

Date of experience: November 4, 2024

Thumbnail of user martinw754
Kenya
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

My experience was best with Payoneer customer support

Date of experience: October 17, 2024

Thumbnail of user abdulm256
India
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Even though it does not have customer care in India, but this customer care is very good, whenever I call, they pick up the call, they are not off even on Sundays

Service

Date of experience: September 15, 2024

Thumbnail of user jaypeea1
Philippines
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Satisfying and the agent was able to help me fast and quick and she was very friendly

Date of experience: October 16, 2024

Thumbnail of user giannig24
Spain
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

I lost my card, and the customer service guy was so fast with solutions, he even helped me with problems I didn't know I had. He made sure everything was clear and understandable, I received his emails and replies soo fast. Chris, thank you, boy!

Date of experience: August 18, 2024

Thumbnail of user nelsond154
South Africa
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Friendly & professional. Well communicated & hoping to get assistance as advised

Date of experience: October 15, 2024

Thumbnail of user mariaf2818
DO
1 review
0 helpful votes
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January 10th, 2025
Verified purchase

Excelente servicio y atención, ademas de una plataforma fácil fe usar y muy segura

Date of experience: December 31, 2024

Thumbnail of user salimahh1
Jamaica
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Good experience the rep resolve my issue perfectly and in a timely manner

Date of experience: October 15, 2024

Thumbnail of user uchee7
Nigeria
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

The attendance was fast and reliable, great job from Payoneer team

Date of experience: October 15, 2024

Thumbnail of user vladimirg91
Tennessee
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Excellent way of paying our contractors abroad. So far, I've had no issues whatsoever.

Date of experience: October 15, 2024

Thumbnail of user sharneses1
Jamaica
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

The customer agents are Knowledgeable, friendly and responsive

Date of experience: October 15, 2024

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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