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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
You have very slow payment processing. Please improve this part. It takes 7-8 working days to get payment in bank. With such a long time span, how can we start working with our clients?
Date of experience: March 12, 2019
I was battling to get a replacement card for many reasons. I tried live chat and was sorted out in 10 minutes. If/when the card arrives timeously, I'll be even more thrilled. Thank you
Date of experience: May 23, 2018
I admit that they had bent the rules and allowed me to re-register with same email.
It took a couple of phone calls but they did inform me through emails on what to do.
Date of experience: June 19, 2018
One of the best [customer service] experiences I've had in a long time. Thank you and kudos, Payoneer! And special thanks to Josh who was very polite and helpful. Keep up the great work!
Date of experience: May 29, 2018
I had an issue receiving my new card, postal service here is a bit slow. Support resolved this for me very quickly and efficiently, for which I am eternally grateful! Payoneer is the bomb!
Date of experience: January 29, 2021
Very good service I enjoy and love to stay with them
I will get the card when it will be better but is relly terrible for me to get the card issue
I gave them cards info - let see but all are good service for tele phone
Tip for consumers:
great for all
Products used:
Graphic designers jobs photo editing service
Date of experience: December 22, 2020
Don't be impressionned by their Service & US Bank etc... all is fake! Whenever you receive payments, they put it in hold, they collect your ID, then they ask you picutre of yourself holding ID, then they say you violated their terms & conditions & your account will be blocked for undisclaused reasons -_-
And whenever you call, customer care always say we have no idea...
Tip for consumers:
Do not think that when the payoneer guy comment on our review by saying "Private message" etc , that he is helping us ! he just ask for your payoneer email & then he don't respond anymore ;)
SCAMMERS !
Date of experience: March 9, 2017
Hi, Please be advised that according to our policy, all Payoneer accounts must meet our terms and conditions. Feel free to contact me in private for further assistance.
I am new with using payoneer and it didnt give me a pleasant experience. I applied and submitted the reuqirements for verificatiion if I dont follow yp I wont get the information that i need no one follows up even on email if the requirement submitted is not valid you should send email and its hard to call your number since its toll free and the trun around time took me 2 weeks following it up and not until a day ago that i was informed that its. Pending bec the selfie picture was incorrect but i wasnt informed the first time i inquired I find the service slow in responding to tour customer queries even you fb messenger it will just say hi and ask for my customer id and then no response after you should be thorough with responses id there are requirement lacking or incorrect let us know since you have our email address on file or add on your app how you want to be notified
Date of experience: June 2, 2021
Dear Denise,
Thank you very much for your review. We apologize for the delay that you have experienced.
Right now we are receiving an increased amount of inquiries, which unfortunately may lead to longer wait time. We sincerely appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times.
We are glad to see that our colleagues have taken care of your issue. If you have any further questions regarding your Payoneer account, please let us know. We will be more than happy to help.
If you feel like your issue has been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
MY EXPERIENCE WITH PAYONEER HAS ALWAYS BEEN ONE OF SUCCESS. MY PROBLEM WAS ALWAYS SOLVED. They are timely in their response and tries as best as possible to identify the real issue or challenge and then get onto same.
Date of experience: November 7, 2018
I opened an account on a Sunday and today is Tuesday and still it says under review. I really do not know what takes so long for an application review. I tried to contact them on chat and it kept me waiting for more around 30 minutes where I saw a unconventional thing. It is the queue counter which started from 26 and all along the time it went decreasing up to 6 then suddenly it increased to 7 and then decreased to 5 and again increase to 6,7. Lastly, I cancelled.
I contacted via the support ticket for which I received response saying someone will contact me within 3 working days. I mean where is the "care" factor in this support process. Nonsense, it is simply. I called up to their number to talk directly and received a very unpleasant voice with unpleasant greeting. Also, while I was complaining about the chat issue, he just put me on hold without intimating and a music started playing. I fear I may lose the client due to this delay in review process.
Surprisingly, he first said that "let me see if I can expedite the review process" and then again put on hold. Coming back he said, "I am sorry we will follow the same review process for every one and I have to wait for more 3-4 business working days. Have a great day!". I mean, is this something I had to expect prior to calling. PayPal, even a larger service provider does not take 7 days to review account and bank details. I don't know, how Payoneer will be of help in future dealings.
Simply disappointing.
Date of experience: April 17, 2017
Hi Deb, It normally takes a few days for us to review and verify new Payoneer accounts. I sent you a PM to see if I can further assist you.
Its Really Good For me save my time and also my Money is secure through Payoneer I am using since march this year right now I have a one problem on payoneer account but I am sure it will be spurt out soon.
Date of experience: July 16, 2021
Transferred money from my paypal account
Got cancelled two times without any reason given!
My US payment service also vanished and now i can't see my routing and account number
Verified with documents but still they refuse to give any explanation
WORST COMPANY IN THE WORLD!
The bad part is i transferred $30 which got credited back to my account
But after that i transferred $90 which don't seem to show up anywhere!
It has been about a week!
Date of experience: October 19, 2015
I am a professional and using Payoneer to send invoice and receive payments in Pakistan and any time I got any challenge I just call customer care and my issues sorted out thank you for providing us a way to connect with world
Date of experience: June 13, 2018
Sometimes i want to kiss you sometimes i want to strangle you when you guys add things in the Verification center and i think I'm all good to Withrow my money and I'm waiting for my money to be transferred there are some either Utility bill or some other document i need to add Please make it clear to me that i still need to add that document or something i was waiting from the 19 th this month till now for some money i transferred and it was missing a utility bill. :D please send me my money i send the utility bill again the first time it was unclear but was processing took forever.
Date of experience: November 25, 2020
Great Experience, Thanks for helping me. I was a bit confused but the agent clearly explained to what will needed to be done in order to prevent certain actions. I really appreciate it
Date of experience: September 13, 2018
Overall it has worked great for me. There might be some charges involved in every transaction that it is manageable as long as you request this information.
Date of experience: September 28, 2018
The Associate was knowledgeable and solved my issue within a few minutes! Very polite, I would recommend using this service if you have an issue! Thank You
Date of experience: October 1, 2018
Fay knew exactly what my concerns were, unlike previous experiences I had with live chat. I was able to update my information without any hold-ups or confusion
Date of experience: May 16, 2018
Customer service was great to deal with. I had someone fraud my account and I feel better knowing that it will be handle in great care without feeling worried to much. Highly recommend!
Date of experience: October 22, 2018
Thank you for your efficient and professional support of my issue. This timely matter was taken care of within minutes. I would recommend this company to anyone.
Date of experience: May 23, 2018
Very kind and utterly helpful help.
I got the best explanation in the shortest possible time.
Extremely cozy and informed operators who are helping you with heart.
Date of experience: May 29, 2018
I am using Payoneer from more than 4 years and they are brilliant in every prospect. Their fees are low according to other competitors like Transferwise and Xoom. They have no hidden charges.
Date of experience: December 11, 2018
One has to look for the schedules in which US customer service reps are available. I mean no offense but they are the only ones who can actually help you on one call.
Date of experience: March 27, 2020
Very swift and excellent. The best only payment method I have come across. Highly recommendable. Will keep using the services to enjoy more of the wonderful experience.
Date of experience: January 18, 2019
I had problems with access to Payoneer application. So I made phone call. Quick answer, polite, helpful, (I think her name is Mary) Thank you very much!
Date of experience: July 19, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Pradeep,
Thank you for sharing this feedback. I'm sorry that our current processing times are not yet meeting your expectations. I would like to provide a little more insight into the process we use and why it takes so long.
First, this depends on the method of payment selected by the client. Based on their choice this can range from 2-7 days before the funds are available. During that time we are reviewing the payment, which depending on the client and their history of payments, can be subject to an additional verification. Once approved, when the funds are sent to your bank account, there is a 3-5 business day wait as the payment is delivered to an intermediary bank, which connects it to your local bank to finalize the deposit.
Please know that these reviews and processing times are in place to protect both you and your client. These processes help to reduce disputed charges, as well as potential fraud, and ultimately create a safer environment for your business activities
As we continue to grow, you can be sure that we will look into more convenient, and faster methods you can utilize for payments. For now I can only ask that you forgive us for the lengthy processes we use, and continue to share your feedback about out services so we can continue to improve for you.
Best,
The Payoneer Team