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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Excellent just hope u will fix my problem soon. They represent and talk with me nicely and clarify my doubts too. I think may b best customer service provider they are
Date of experience: August 15, 2019
So, except the process of getting the card was super long, which I reviewed previously, the card is finally in my hands and we are ready to rock and roll. Unfortunately, plenty of online sites don't accept it (issuer's bank decline), but THE MAJOR ONE I needed is for FB ads and that is accepted so now my business can operate with ease and less stress. Even though it was a long and draining process, it paid off.
Date of experience: March 9, 2021
Ok, so, I am STRUGGLING to find any payment gateway since I am from Serbia, living in Trinidad & Tobago, and my company is registered in the USA.
I came across Payoneer and know few friends that have received cards without a SINGLE problem. I opened the account, provided all the documents, received payment more than USD 100 so I can be eligible and then the ordering process was stuck. Spent several hours with customer service, and every and each time the solution was found ON THE PHONE, after which as soon as I hung up, the issue STILL persisted. This is an ongoing process for around 2 months now and PROMISED TIME is 3 days.
So, if the platform is amazing, yes. If it is SELECTIVE, YES 100%. You shouldn't put all the countries you "support" if you TRULY DON'T.
Date of experience: February 4, 2021
I use their prepaid card to receive funds from upwork.com.
Customer over 8 years and with no major problems.
Few times I used their phone support and they were very helpful.
Date of experience: November 18, 2020
4 years that I've been their customers and never a big problem and the few little one, they resolved it with the smile and this is highly appreciated :) ! Thank you Payoneer!
Date of experience: June 26, 2020
Sara is a customer service wizard who very kindly took care of my every concern. She was fast, accurate, and well versed on every subject. A+ service from her and Payoneer.
Date of experience: January 27, 2020
Was helped in a very professional and quickest way I have never experienced anywhere else before. No phone transfers or long wait in que waiting to speak to someone. Very pleased
Date of experience: January 29, 2020
So far it is not a biggie dealing with Payoneer, I have been talking to some representatives and I did appreciate their services even if I a, still waiting for some issues to be resolved but so far there is nothing to complaint.
Date of experience: January 25, 2021
Very convenient and safe to use payoneer. I will continue to use payoneer for my business.
Date of experience: July 21, 2024
I called to payoneer for another bank account for gloobal payments service of USA. Castromar care told me its possible but need some time and they will inform me when its will be done. In calling time i disconnected from call then from castromer care call back to me. I am very happy for call back. I never seen this kind of help. I think they are so helpfull.
Date of experience: October 2, 2020
About Verification Center, I have sent some documents to get approved but I am not sure If the document will get approved or not because I do not know what kind of document to match the need so If I can see the example that will help me understand more. And about the name of bank account limited is 35 letters but my bank account's name is more than that.
Date of experience: October 8, 2020
Recently there was a change made regarding the balance on our accounts that wasn't known until I received funds but they weren't shown on the same place they usually were and I couldn't withdraw them the usual way (with the card I already have which is valid until next year).
In future please inform your members when changes like these are made (I'm talking about the USD balance thing that is new)
Date of experience: May 22, 2018
I am much satisfied with payoneer service it is a good banking. U guys must try payoneer... I have my id issue when i call jenni received and she help me alot... It was a gr8 experienc for me guys best of luck payoneer team thankx for make us so help full and make the things clear and easy for us
Date of experience: July 22, 2019
Support where it needed and they are the only way that I get paid via Upwork. When there were no Bank in Bangladesh could receive payment from Odesk and ELance, Payoneer offered the way to get the payment from the marketplace and since then I am using it and I am loving it. Now that most of the private bank has the facility to receive money from upwork but still I am using payoneer as they are quick and reliable.
Date of experience: July 8, 2019
I am from Turkey and I have been just started to use Payoneer for selling extra virgin olive oil on Amazon FBA. I was a a little bit nervous about making mistakes but Payoneer team very kind and fast to answer and solve my issues they approved my account in hours now I am waiting for bank account statement for verification. Opening a US bank account is a kind of magic for people like me who lives outside of US.
Date of experience: June 14, 2018
I had a long and not very pleasant experience as l have spend hours receiving wrong information until l requested to talk to a supervisor who was really top and very efficient, polite and patient.
Date of experience: April 12, 2024
You've been warned. We started to use Payoneer to pay our international employees. So far it has been 11 DAYS and not one of them as received their pay. Yet, Payoneer withdrew the funds from our bank 10 DAYS AGO. I have emailed them more than once and get ZERO reply. DO NOT USE THIS SERVICE.
Date of experience: October 13, 2017
Payoneer made my transactions easy, no need to bring cash and is widely accepted by merchants. Thank you, Payoneer!
Customer service is the best too.
Date of experience: September 13, 2018
Great experience with Sebastian's customer service skill. I for one work in the customer service/hospitality services and i know what is like to answer calls.
Date of experience: August 22, 2019
Payoneer team are always prompt in responding to concerns and issues with the payment services. I was handled politely and with a lot of professionalism
Date of experience: October 15, 2020
The customer care representative acted professionally and paid attention to details of my request. I am a happy payoneer customer. Keep. Up the good work
Date of experience: October 20, 2020
Called in multiple times to get new card. Never got card and customer service representative are very inconsistent in following up as stated they would
Date of experience: August 14, 2018
Their representative clearly understand my query and ask to wait for 3-5 business day's for resolution Hope my issue will be close on priority. Thanks
Date of experience: February 21, 2020
Payoneer services have really helped my life and business... Thanks. The services i received is very high in quality... they are fast, safe and reliable..
Date of experience: June 14, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
