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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Needed new card to be issued and called because I was unable to accomplish it on line. Very professional customer service, friendly and knowledgeable.
Date of experience: October 21, 2018
It was unfortunate for the misfortune, I made a mistake while making previous Payoneer account by keying in wrong name as they appeared in the government issued ID, I have make the changes and my new account is ready for use to receive funds from my writerbay account
Date of experience: July 21, 2020
I contacted Payoneer and received fast, efficient and very helpful information. I will follow their instructions exactly to resolve my case with a merchant.
Date of experience: June 15, 2018
Payoneer service is really useful, it's great that's all i can say! Never have difficulties, very quickly answer to my questions, great customer service.
Date of experience: May 6, 2019
My experience with Payoneer was excellent. All my concerns were solved. The customer service representative explained everything and she is polite on the phone.
Date of experience: June 24, 2020
It was good experience to communicate with Payoneer hope my last step of account creation will be done soon.
Date of experience: June 18, 2024
"They are so professional"
The representative was so professional, polite and understanding my issue and told me that they will provide me the solution in 3 to 5 business days
Date of experience: October 21, 2019
As a Canadian payoneer does not allow me to add my US bank account that I have in the US. This forces me to convert US dollars in to Canadian then convert back to US?
Makes no sense and only Payoneer stands to win from this.
Date of experience: September 12, 2018
After years using payoneer and more than $50k of transactions they blocked my account fro two weeks and I did not get any answer back from them on why the block or when it will be fixed.
Date of experience: October 8, 2018
Your representative was very polite and nice!
However, It took a long time to resolve my issue, too many times to create new credit card.
Thanks,
Tamir
Date of experience: April 25, 2021
I have been working with paypal since 2 years now, Never ever happened that i faced a problem regarding payment, The staff is always available to help and guide about the best way poossible
Date of experience: May 25, 2018
Its been more than a week when I made the request for bank withdrawal and my money hasn't yet transferred to my account. No one is replying me on the payoneer support from last 5 days. WTF! Be aware!
Date of experience: January 11, 2017
Best funding way if you work online with companies.
Kinda slow just in transferring funds.
I havr used other payment methods to receive from companies but this is much better.
Date of experience: May 25, 2018
I have called the your call center in three occasions but queries were both successful and got remarkable answers in no time. Thanks Paynoor you are excellent
Date of experience: December 21, 2018
Past 1 week I'm trying to solve this problem through customer service, but no use of it... they asking only time for 3 buisness days. I have contacted them 3 times. They don't resolve my problems.
Date of experience: September 10, 2020
I've been using payoneer for years. I barely use their customer service. But everytime I contact them, they will resolve our issue fast. Very helpfull. Thank you!
Date of experience: January 23, 2019
Payoneer customer services is perfect. They assist you decades minutes without boring. Last time I cant solve my problem becase my insufficient english :(
Date of experience: March 13, 2019
Payoneer is recommendable for their excellent service.
I always call or chat with them to solve any issues and they respond perfectly and respectedly asap...
Date of experience: November 15, 2018
Slow, unreliable, nightmare experience. Incoming payments take ages to process, especially if it's from a new client, and nobody can give a timeline for them.
Date of experience: May 25, 2018
I can recieve the debit card. Until I get paid from fiver or airbnb what about people who does not work with those company. And just want to start there business.
Date of experience: June 11, 2018
I am a happy customer for several years now. Been through two cards, after my first expired recently they sent a new card which arrived okay within 3-4 weeks.
Over my time with them, I have always received prompt payments and transfers. Never had to fight with support or anything like the other reviewers here have experienced.
The service that Payoneer provides is unique and totally useful for me. I've used it for receiving freelance earnings and affiliate commissions from various US companies, most of whom I wouldn't be able to receive money from otherwise. Especially not with Paypal.
If you don't follow the rules they set out, you will probably be disappointed. It's not their fault, there are lots of regulations for international transfers and they do a great job of making it easy to receive cash over borders. They jump over hoops so you don't have to.
Overall: 5/5 stars because I have literally no complaints.
Here's a nice thorough review for those interested: http://payoneer-mastercard-info.blogspot.com/2014/01/payoneer-review.html
Tip for consumers:
My advice for everyone thinking of using Payoneer is this: if you want to receive money from a client or company that Payoneer hasn't explicitly approved - ask Payoneer support about it before going ahead with the transaction. They're actually really friendly and helpful people, even when they're not sure what you're asking (again, maybe not their fault...)
Date of experience: March 3, 2016
Does what it's intended to do - No if's ands or buts. Thanks Payoneer. Can be used without much thought or imagination. Less trouble than writing this review.
Date of experience: September 17, 2018
Worst custserv on the planet, thieves!
Stay away, you are warned!
I've been hassled for two weeks now looking for funds transferred from PayPal to Payoneer.
Date of experience: November 4, 2017
Payoneer have introduced a second step security and they send you a code which I wasn't getting turns out it was a misunderstanding on my proper phone number so we will see now if things get better
Date of experience: June 22, 2020
It's Christmas Season and having a payment service like Payoneer is really amazing. They've handled my call in a timely manner. Great customer care! Couldn't ask for more.
Date of experience: December 16, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Shehzad, I'm am sorry to learn about the delay. I'm happy to look into this for you, please see my private message.