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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I am using Payoneer for many years & I found it's very helpful for my freelancing plus business both life. Thank you guys for this kinds of great services.
Date of experience: October 6, 2020
I. Am. Satisfied with payoneer services and would recommended them.to any one to. Open an account for enterprise purposes.
They are easy to set.up and provide security with transactions.
Date of experience: March 16, 2021
A small issue like changing your address or checking the progress of your registration can take up to six months due to poor customer services who take too long to reply and when they do they do not seem to know the best solution.
For instance: if you stay countries that use PO BOX,, this guy keep insisting that the address should be in form of a location place... i wonder how my card will reach me without the PO BOX. BUT I TRIED MY BEST TO DESCRIBE MY HOME LET ME HOPE THEY WILL GET ME AT HOME THEN...
Secondly, their social media support respond quickly but they refer you to nerds who can take up to a month before responding your query...
If you have access to paypal or skrill. Keep away from this guys
Date of experience: November 22, 2016
The live chat seems efficient in the beginning as you can easily connect to an operator. They are very polite and try to be helpful, but unfortunately, they aren't able to really help you, because the payment department is the one that decides.
I've been trying to access a pending payment, but they keep asking me for extra info. I am 70 years old and make a few bucks online by doing email marketing. I don't have any profile on LinkedIn or Fiverr - they requested a link to my profile. I have sent email correspondence, an invoice and other details about the company I work for and it's still not enough.
I have requested a refund - so we can use another platform to send the money - but surprisingly it takes between 7 and 10 days for the money to get back to the sender's account, and it's NOT EVEN GUARANTEED. I have worked hard and 800 dollars is a lot in my country.
I will have to move - can't pay my rent - because of Payoneer's regulations... it just seems unfair. Can't I be a freelancer without having an upwork, linkedin or fiverr account?
Date of experience: August 24, 2018
Help me to know reason of issue: great worked and keeped client satisfied, it's that what matters. I hoped my problem solved, but it's not in hand of agent, so good support has in Payoneer
Date of experience: May 17, 2018
We have been using Payoneer for the last few months to pay a contractor. Earlier payments went through fine. Our latest two payments, early September 2016, did not reach the contractor and we had no idea why. Last emails from Payoneer stated the payment is 'under review'. So we ring up customer "service" to enquire. The representative didn't seem to know what was going on and put me on hold for a while. Then she comes back and says we need to send photos of our credit card and ID in reply to the emails we had. I asked why we would need to send these when we haven't been asked to and previous payments were all fine. The response was extremely rude - implying I was either deaf or stupid. I did not receive a response as to why photos of our credit card front and back were required. What kind of company requires you to send your entire credit card details over email? What are the security guarantees that Payoneer can offer in return? I was stunned at the attitude and rudeness of the rep. Then she said she needed to go and hung up. WTF Payoneer? We will certainly no longer be using your services.
Date of experience: September 12, 2016
Hi Sezza, I; m sorry to hear about your experience, however please note that in some cases we do ask for more details in order to ensure and verify payments- and mostly for your own safety. I'd be happy to help out in this case- please see my private message.
As I was new to Payoneer, first I wanted to check if their service really works, so I made a few payment requests and tried to settle with my credit cards, none of that worked. Hence I contacted Payoneer several times and after few months they informed me that it was caused by domestic payments which they have disabled. After thinking it through, I decided to send payment requests to my real clients abroad, and the day I logged on to do this, to my shock, the request payment menu was gone from my screen. And when I asked from customer service they told me that the feature had been turned off from my account. I was more than surprised, they just turn off features without even telling me and further I was told that the decision will not be reversed. So does that mean it is possible when you have thousands of dollars on your Payoneer account, and one day when you login, Withdraw funds menu is gone from your screen and when you ask customer service, they tell you that although you have thousands in your account, withdraw funds has being "turned off" from your account and that decision will not be reversed. What would you do?! I was under the impression that this is 2018 where people and companies are more civilized than this when it comes to giving online services. PS. I had to give one star because I was unable to submit this review without giving at least one star.
Date of experience: June 7, 2018
I'm a top rated freelancer and I'm using Payoneer for last 4+ years and counting. The way they handle everything are super cool! Recently they conducted a Payoneer meetup too in Sri Lanka. Likewise apart from their professional services, they do some social events for the benefit of online entrepreneurs too.
TRUSTFUL, EASY TO GET PAID & CARING CUSTOMER SUPPORT!
Date of experience: April 28, 2020
My name is Ahmed and I'm from Pakistan Ive been facing many problems with online earning for the past three years since there is no PayPal in my country all the earnings at the end of my hardwork went to waste but not anymore, the day I found payoneer was the best day of my life even better they delivered me a MasterCard all the way to Pakistan for free. You guys are amazing keep it up
Date of experience: January 5, 2019
Payoneer has awesome and professional customer support who are willing to help customers whenever needed. Ofcourse they provide the best service to online payment transfers, too. Payoneer rocks!
Date of experience: July 29, 2018
I called to reorder my card because I the online platform wasn't working. Michael helped me right away. Please maintain the excellent customer service. No delay. Thank you.
Date of experience: December 20, 2018
The support is good and professional but Payonner may delay working my process. I think there need to be fast. Besides, Payoneer is good for me. Thank you.
Date of experience: June 13, 2018
Got my account locked for no reason and canceled all my payments which I have lost. Now, I'm unable to request payment and can't get paid.
Highly disappointing!
Date of experience: June 11, 2020
I called payoneer to update my home adress in order to receive a new prepaid card. The customer service employee has been very kind and helpful to me.
Date of experience: August 12, 2021
I had issue with delayed reflection of withdrawals made from my payoneer account into my local bank but the representative explained to me why I shouldn't worry and why it's taking time some times.
Date of experience: July 28, 2021
I think you may be help us more when our documents get rejected. There is no any mention in mail. Why this is rejected and how it is got correct. Sorry for grammer mistake
Date of experience: September 9, 2021
I'm Software Engineer sometime working as Freelancer, i think without Payoneer Freelancing not possible in Pakistan. It's help to fast and trusted way to transfer my income.
Thank You Payoneer
Date of experience: December 13, 2018
Really happy to talk to the customer care for the card being lost earlier but they after certain verifications helped me to get a new one and it will be in my home soon.
Date of experience: December 28, 2018
Im currently in South Africa and still use my Poyoneer account and i have not encounted any problems with their services its been satisfying so far 4 years of no problems their site solutions to every problem you encounter with your account... PAYONEER ROCKS
Date of experience: May 28, 2019
Well i understand payoneer will ask for some documents regarding the payments.
But its takes too long before they get back in to the issue i hope for faster response or real time respones
Date of experience: March 11, 2021
At first i have an issue with my utility bills does not approved. Then they give me a 2nd opinion to process it again. And they approve it fast within a minute only. Thanks!
Date of experience: May 17, 2021
Today I Spoke to miss Sophie and I can say this changed my opinion about customer service of Payoneer she is not only professional but has the ability to explain things in a more humanly way like I had all my concerns answered explained why is the wait time n what are the possible outcomes and she had information to everything I asked which was a lot more meaningful to me than the scripted FAQ reading reps. SO Thank you Sophie for your help and I believe she deserves recognization for the great work she is doing for the Company.
Date of experience: November 20, 2020
THE YOUNG LADY WHO I DEALT WITH WAS VERY PATIENT, UNDERSTANDING AND PROFESSIONAL. ACTUALLY I GOT THROUGH TO AN ATTENDANT VERY QUICKLY, THOUGHT I WOULD HAVE HAD TO WAIT FOR HOURS LIKE OTHER BUISNESSES. GOOD JOB, KEEP IT UP
Date of experience: May 5, 2020
Subject: Requesting to Deactivated my Payoneer Account.
Sir,
I Moshel khaling with due respect and I humbly request you to state that I can provide the required documents as per the required for Payoneer Account. So, sir, I am requesting to deactivate my account.
Sir, I will be very thankful if you accept my request. Thank you
Date of experience: September 17, 2020
I have to Thank the Entire Payoneer Team, for doing a fantastic job in returning money into my Payoneer Account, I choose a wrong Currency Denomination, which is different from the local account number i added, this cause my bank to reject the fund, and i got all the money back without any charges removed from my money, All the Payoneer Support representative involved did great job, in listening and assuring me of quick resolution. Am happy with the Team. Payoneer Team Cooperate in given Details to help Track the Fund
Date of experience: December 19, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Mary, I'm sorry to hear that. I'll be happy to help out and hopefully give you a better experience- please see my PM.