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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Ok, so I was expecting money from client ASAP, and they asked me $#*! tone of info to provide them with, but I was like ok... 7 days later, I try to get in touch with their support, I wait more than 1 hour to get in touch with somone in live chat, I finaly get in turn, it sais,, there are no available agents at the moment, please try later'', now I'm waiting again, 67th in the queue... Almost non site won't accept Payoneer card, when I try to withdraw my funds from ATM, it sais,, Error, please contact your bank''. This smells on real bad scam to me...
Date of experience: August 7, 2017
Anytime I've needed customer support or have questions, I'm helped quickly and professionally. This is such an easy way for me to track my income and expenses for my air b n bproperty.
Date of experience: August 6, 2018
Payoneer is one of the best sources of global payment they always willing to help and provide assistance, whishing my card arrive to start doing business again
Date of experience: November 11, 2020
I havent used Payoneer services in a while and to start over again i have to do certain verifications, which went smooth with support from customer care.
Date of experience: November 20, 2020
If you're looking for croosborder transfer then payoneer is always helpful and mobile.
I must admit the help of the customer support team. They are really helpful.
Date of experience: March 14, 2021
Worst online experience I ever had! I don't understan how a technological advance company that has workers workingon the otherside of the world can do a simple id validation and relase fund all within the same process or with a couple of hours from the initial inconvenience. Its illogical how something minor like a id validation can stop a transaction specillay if you comply with providing the id. This is the worst experience I have ever had..
Date of experience: September 27, 2019
Hello Luis,
Thank you for leaving an honest review of our services and we apologize for any inconvenience this has caused you.
We understand how annoying it can be to have your payments pending until an ID is provided. We comprehend that these are your funds, which you need immediately.
However, please be advised, that every payment that comes into our systems are subject to a review. We have to follow strict guidelines in order to comply with US regulations as a financial institution. Due to this, clients are required to submit any requested information provided by our internal departments. In such cases, a government issued photo ID is required for verification of payments. Now, if you submit such a document via your Payoneer account or through email, response times can vary. We have been receiving a large amount of inquiries for documents to be reviewed. This is leading to delays in review and approval time. Clients can expect to wait a few business days for an update via email.
This is not to say, that the ID that got submitted will get approved or not. This relies on our accounts team to see if the documents meet all the criteria needed to process any requests. We strongly suggest clients to call in via our support line to have a fast solution to their issues.
We acknowledge, that our response times are not as fast as they could be. Every day our teams are working hard to have requests and concerns solved. Rest assured, that feedback like this will help us get a better understanding of what could be going on. In turn, it will improve quality assistance for our clientele.
We hope that in the future we can earn a better rating from you.
If your case is still unresolved, please send us a private message to provide solution.
Best,
The Payoneer Team
Thanks for all the services that you provide us,
Thanks for all the services that you provide us,
Thanks for all the services that you provide us,
Thanks for all the services that you provide us,
Thanks for all the services that you provide us,
Date of experience: July 28, 2018
Problem 1
Payoneer will seek EVERY single paper you have... and papers on your relatives if possible. They ask me to provide my current address. I am from Ukraine and live here. Our Constitution clearly states, that we as citizens are not obliged to inform anyone about our movements and residence. Payoneer thinks otherwise. Right now Payoneer obliges me to provide them with utility bill with my name on it. If there is no name on it I need to provide them with rental agreement. If I live with my mom I need to prove that she is indeed my mom, so naturally they want her marriage sertificate where her second name is the same as mine. Does this start sound bull$#*! to you? Well it should. "This is our requirement to continue providing our services to you". Well, if I have a cable man at my flat he does not ask me for such papers but he still provides me with payed services. Or another good question: when will Payoneer require me to install web cameras in my bedroom to continue to provide me with services?
Problem 2
Everyone at this point knows how impossible is to contact Payoneer via help center. All you get is auto-bot replies which lead to nothing.
Date of experience: November 12, 2020
Good morning,
As a brand new customer (#*******, DOB 5-31-75, Spain, Miami) I was anxiously looking forward to receiving and withdrawing a payment I received this morning that was sent to me on Friday, something I was hoping to do every two weeks per my contract. Much needed money for services I provided a client in the U.S.
Little did I know that I would NOT be able to withdraw those funds due to "minimum monetary restrictions" apparently Payoneer has on countries outside the U.S. I am currently in Guatemala which has a minimum payment amount of $1000. I'll probably reach that amount from time to time on a monthly basis but not consistently.
This "restriction"should be clearly stated when one is first registering to open an account with them. After contacting customer service, the only option they left me with is to close this account and find another provider that will be willing to allow yo access my money no matter the amount.
Please close my account ASAP! I'm very disappointed this happened.
Date of experience: October 1, 2018
Desde cuando la uso solo tenia buena experiencia,nada es perfecto pero siempre hay mejora y esto es bonito con esta app. Cuando hay algo para soliucionar es facil llegar a servicio al cliente y la gente en español estan super amable y siempre me han ayudado encontrar la mejor solucion.
Date of experience: August 2, 2024
Troy was quite helpful and I wish I spoke to an equally informed and a professional.on 16th July.
I however feel very distressed because when i called on 16th July, as soon as the ATM machine failed to dispense the cash ($900), the Business Relationship Manager at Kenya Commercial Bank Thika Road Mall Branch advised me to call Payoneer to advise them of what had happened. I called immediately and was assured that the full amount will be credited back to my Payoneer Card by last week Friday 20th July.
I called Payooner this afternoon after realising that i didn't have any money in my account. This has caused me a lot of distress as I need that cash so desperately. I got bank loan whose standing order is going through this 24th July, tomorrow.
I feel extremely frustrated and I wish the person I spoke to on 16th gave me correct information. Please help me resolve this matter urgently and I get the cash.
Regina
Date of experience: July 23, 2018
Just Awesome Service By Payoneer. Especially Their Chat support is awesome. I would recommend payoneer to whom need international purchase or payment receive.
Date of experience: May 22, 2018
Good and fast customer service that answers every question, up-to-date banking and regular reports, your credit card never disappoints you and always works
Date of experience: December 18, 2019
Payoneer provided the best services In my experience
No worries about security leaks, and Information.
Best user Interface Easy to Understand.
Wonderful experience
Date of experience: June 11, 2018
I had a doubt about how to successfully link my Payoneer Account with Paypal, and I had problem with the current Bank of America Account that Payoneer provided in my profile. After some basic question the representative was able to provide me the help I needed.
Date of experience: January 3, 2020
Called to request information on finishing up my application process and Mark Justine was just great! Provided information needed and solved the issue.
Date of experience: June 25, 2020
My Payoneer account is associated with *******@gmail.com
Security qyestions and answers asked by customer care lady was stupid way of verifying identity. You guys rejected my payment from Skrill whereas Skrill has sent Euros from its company account to my EUR receiving account. You never mentioned that you don't accept payment from Skrill. Your site says that I can receive SEPA payment from European companies to my EUR account but you rejected this payment. You have pathetic service. I will never ever use Payoneer in my life and will write my review on sitejabber, mouthshut and many reveiew sites.
Date of experience: July 21, 2017
Overall good but has some issues with global payment. I facing an issue with one of my global payment but it is really perfect for a freelance business.
Date of experience: October 15, 2019
I have been using Payonner for the last couple years and only have good things to say. Payments are received fast and with the card provided I can withdraw from just about any ATM. Great support too.
Date of experience: June 5, 2018
Your support team is the best at first they hear you and they pay attention and even when on hold the place a nice song and come back to remind you an agent is working for you.
Date of experience: July 29, 2019
Glade to have customer service like this. Reply so fast and clear. Good recommend and kindly when I write not clear but they can understand what I mean.
Date of experience: May 18, 2018
Thanks payoneer, you are there when we the customer needs you. Efficient service, plus top of the line customer care reps. Wow a truly amazing experience for me.
Date of experience: June 17, 2019
Good customer support, I like the chat based support system.
However, when transferring money there is a forced currency conversion, and the rate is not known in advance!
Date of experience: June 4, 2018
My experience with Payoneer is great, very swift and professional. I have used the platform a couple of times and will continue to use it. Payoneer is awesome.
Date of experience: October 14, 2020
Called on a Saturday because I was having trouble getting to and transferring money and the gentleman was very helpful and walked through it all. Thank you! Debbie
Date of experience: December 8, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Aleksa, I hope your issue have been resolved. If not, I'm happy to look into it- please see my PM.