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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payonner is the the one stop solution for any freelancer or online business owner. This bank respects regulations and is inline with KYC and AML polcies which ensure safe environnement for both clients and service providers.
Date of experience: April 11, 2024
Great communication and customer service. But transaction with you guys takes forever. We don't wanna have to wait for hours to receive money.
Fix that we stay. Continue like that, we leave
Date of experience: September 10, 2021
Spoke to an agent and he was very efficient and polite. I think you could make your website more customer focused and less vague with it headings and drop down sub headings
Date of experience: January 31, 2019
This is one of the best customer service representatives ever!
Very homely and caring... she was very patient to all of my quarries and got them solved. Keep up the great work.
Date of experience: February 11, 2019
It was a payment that I was awaiting from Amazon. I called to find out if there was an issue with my account because the payment did not show up, this morning.
Date of experience: November 5, 2019
One of the stupid online payment service I have ever used. They ask already known information and threatening me on the chat. I talked representative name JOE. He was a rude guy, not listening to me and keep asking me questions. I told him, I don't know some of the questions he was asking, then he started saying, are you going to do this or not, and whatever I ask him, he just keeps saying the same questions. They put me on wait for 40 Minutes before chat started, and make mad when I start chatting.
I had a card from them, and as they claim I can withdraw money from any local bank with that card, that is not true, that card was only working on shopping malls and petrol pumps in Pakistan. And the $1 conversion rate was almost 80 PKR, which is 24 Rupees less than WU conversion rate. I had $240 USD in my account, and they deducted $75 for their fee and I only could use $30 USD till now, the amount which is left in Payoneer.com they are not going to give me.
Please stay away from them, better to keep your money on some other website, rather than adding a Payoneer.com
Date of experience: March 30, 2017
They are very helpful even more for persons that do online jobs and need a way to be paid. I love this service and so glad that I was recommend to them.
Date of experience: November 6, 2019
Payoneer is the only card I use ever since I started Freelancing. I'm very happy with it and love their customer service. I recommend all my friends to sign up with Payoneer.
Date of experience: February 23, 2021
The bank associated to one of my account has closed and now I'm being forced to withdraw/use all the money I have there up to May 31,2018. I didn't like this experience.
Date of experience: May 17, 2018
RECENTLY WITHDRAWN A AMOUNT OF 1923. 21$ FROM FIVERR USING PAYONEER, AND THEY SENT ME A MAIL THAT WITHIN 4 DAYS AMOUNT WILL BE TRANSFERRED TO MY BANK ACCOUNT. BUT ITS BEING ONE WEEK AND NO FUNDS IN MY BANK ACCOUNT.
I READ ALL THE REVIEWS HERE AGAINST THEM, AND I WILL USE THE MAIL THEY SENT TO ME AND ALL THE REVIEWS HERE TO CHARGE A FILE AGAINST THIS COMPANY IN HIGH COURT. SINCE I KNOW VERY WELL TO MAKE THEM PAY FOR THIS SINCE ALL PEOPLE ARE NOT SAME, SOME WILL GIVE UP AND GO, AND AM NOT A PERSON LIKE THAT SINCE AM AN ADVOCATE ALSO.
IF I DONT GET MY FUNDS WITHIN 4 MORE DAYS. I WILL MAKE SURE TO MAKE THEM PAY FOR ALL THIS ILLEGAL ACTIVITIES THEY HAD DONE TO ALL PEOPLES AROUND THE WORLD.
Date of experience: August 19, 2017
I am sorry to learn that you are unsatisfied with the service and have been having issues with your payments. I'd love to learn more about the issue- please see my PM.
Please solve my Problem my account is under review and I can't do any transactions.My payoneer account is successful created but it's now working for any transaction.
Date of experience: September 27, 2019
I had posted a review and a Payoneer Representive here replied and requested that i provide him a Reference Number. I Provided the reference Number but since then, I havent heard from the Repsentative again. Does he/she surely help? Has anyone received a help from here? My account has been under review for a month now and Its FRUSTRATING.
New Ref: **************
Date of experience: June 14, 2016
I; m sorry about your experience- please see my private message to you.
I am still trying to link my payoneer to paypal and I am unable so am giving it some time and try again.
Date of experience: June 13, 2024
I did a call on customer support because I read one article on internet that payoneer is doing automatic fund withdraw to registered local band account, I request her that I didn't wish payoneer to do that automatically for me, and never transferred my fund without my permission to anywhere, she took my account detail and put on hold for few minutes or second then she reply that this services is only for Indians don't worry payoneer will not withdraw your funds automatically to any bank account untill you did it by yourself, asked her twice because I was worry, she reply me very politely that don't worry we will not transferred funds automatically, you can do this by your self only, even no one have access to your account, I got happy and tension free, thank again Kim very good person.
Date of experience: June 18, 2021
I had a payment problem and didnt know what to do... I contacted customer service, thinking Id be on the phone all day just waiting, but they answered quick and gave me the information I needed.
Date of experience: June 7, 2018
Payoneer is a very simple and easy way to grow your business. Fast reliable and efficient online banking payment. I was able to be up and running in less than 24h. Great services and friendly people.
Date of experience: August 29, 2019
I have been using this service over 15 years and I can truly say its very reliable and I don't have to worry about security or it not working out.
Its Just perfect no need to search for another
Date of experience: August 5, 2021
Payoneer escrow did not "escrow" it took my $1,700 and gave it to the other party without my consent. If your looking for an escrow site or service this is defiantly not the one. I am now out $1,700.
Date of experience: June 20, 2018
Hello Aaron,
Once the seller indicates to us that he or she has completed the service, the buyer then has 3 business days to review the service. During this review time there will be messages in the account along with a countdown to give you time to review the service before agreeing to release the funds to the seller or to discuss any issues that may have arised with the order.
If the buyer does not use the dispute tool for that order, or does not Payoneer to report an issue with it, the funds are released automatically to the seller at the end of the 3 business days, which is what happened in this case.
Once the funds are released, it is not possible to retrieve it.
At this time it is best to raise the issue directly with the seller to see if there is anything that can be done to amend the situation.
I hate payoneer because there is little to no info before you make an account. I tried to ask in forums and media because they only have support for customers and no answers. I decided to use payoneer because paypal was taking too much from me. But then I regretted it. They only accept their credit card which is way more expensive than linking you local credit card like you do with paypal, their maintenance is pricey and has fees for everything. Then there is the chaos with the bank account, they automatically linked my credit card but every person I spoke to and every info there is about withdrawal to a bank is through a bank account not credit card, which I don't have. I have no idea how am I going to withdraw my money but I will try through the bank. Next, there is the fact that they have a minimum sum of 1000 dollars when I want to withdraw which is an insane amount of money considering I work part-time for a small firm, where I barely make 300 dollars monthly. Thank God they said they will lower the minimum sum because other way I would have had to wait to gather the amount, which again... is insane. Also, I tried for a week to get in touch with support and no answer. I hope I will be able to withdraw my money through the bank, if everything goes like I want to I will rise the stars in this review.
Date of experience: June 19, 2018
I was cheated by a scammer via payoneer. I trasnferred 787$ to him and he didnt send the goods. Then I reported to them and they said they cant do anything. They said I have to contact with the seller. How can I contact with him when he ran away? Then I reported this to payoneer and asked them to report this one because they have all information about this seller incl his address but they denied. This is worst site I've ever used. Say GOODBYEEEEEEEEEE to Payoneer guys!
Date of experience: November 29, 2016
Hi Linh, I'm happy to help you out here. Please see my private message.
I don't know why people are complaining about Payoneer customer service, I've been using Payoneer for more than 5 years, and every time I needed to call the customer service, they were very professional and managed to resolve any issue I had.
Date of experience: December 17, 2020
CUSTOMER ID *******
The following transactions were completed but not paid into my bank account.At first it was two transactions, now there's a latest one. Will I ever get my money?
1. Transcation ID ******* completed on 04.01.2023
2.Transaction ID ******* completed on 06.02.2023
3.Transaction ID ******* completed on 13.02.2023
It is so unfair what Payoneer is doing to me. I find it very strange that all other payments made it to my bank account and these specific ones didn't.
I have been sending messages but no one responded.
Payoneer,pay my money.CUSTOMER ID *******
The following transactions were completed but not paid into my bank account.
1. Transcation ID ******* completed on 04.01.2023
2.Transaction ID ******* completed on 06.02.2023
3.Transaction ID ******* completed on 13.02.2023
It is so unfair what Payoneer is doing to me. I find it very strange that all other payments made it to my bank account and these specific ones didn't.
I have been sending messages but no one responded.
Payoneer,pay my money.
Date of experience: February 14, 2023
Jobena was more than AMAZING! She's a great asset to Payoneer Customer Service! I never spoke to a better customer service representative! She is fast, customer oriented, extremely courteous and she sure knows what she's doing! Great job, Jobena and THANK YOU!
Date of experience: August 6, 2021
You really helped me to understand everything that I been confused about. Great experience. Finally I can just call your costumers service and speak about my problem without being more confused.
Date of experience: May 22, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Ifran, At Payoneer we constantly try to improve and do our best to provide the best level of service. I am sorry to learn that we fell short in your case. Please see my PM, I would love to see if I can help you out.