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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
You cant even get your hard earned money because they wouldnt accept my valid IDs. Were in the pandemic and they wanted me to go out and apply for more IDs.
Date of experience: November 12, 2020
Used to cooperate with the service and everythinng was very ok. Unfortunately now I cannot ask for transfer. I am a verified user. Buy I just get kicked out the account.
Date of experience: January 18, 2020
Lately Payoneer has been delaying withdrawal requests to bank accounts and I think they should improve on that coz it's such a big setback to clients like me and it's inconveniencing.
Date of experience: January 23, 2020
They stolen my money, i not get payment in to my bank acount, they said that they made payment, but my bank do not get any payment, someone stolen my payment, very much disappointed that this happening.So i will not use it, and i see over peaple had this problem, payoner dont care about your maney.
Date of experience: October 21, 2016
Hi Viktorjia, Can you please share some details about this? I sent you a private message.
** Just a note We do find it a nightmare having to send 'proof of residential address' when we have everything 'Posted' to us and not to residential stands, please kindly consider this when asking for 'proof of residency' all utility Bills in Zimbabwe are sent to a PO Box..
Date of experience: July 6, 2021
I was delighted by agent's patience and consideration of my challenge.
Date of experience: July 16, 2024
Payoneer is best billing option I have to bill my clients for one thing I like Payoneer the most is their exchange rate does not have a big difference from market and that's is why I mostly use it, there are also some complications in the system as of the moment and because of which clients sometimes got lost, One thing I would suggest is if Payoneer can introduce system like in PayPal they have disputes OR like if the client can deposit the money in Escrow and later if the customer is not processing the money upon receiving the job Payoneer should notify them that money will be transferred to payee if they don't respond in certain days
Date of experience: February 1, 2019
Payoneer is really doing great work. In my country, many skilled people doing freelance job with the help of payoneer. We don't have paypal here, so payoneer is the unique choice here.
Date of experience: November 7, 2018
5 months ago I applied for a Payoneer card from Europe. After waiting 2 months for the card to arrive, I discovered that they had sent an American card which would only accept dollars, and not Euros. So I had to phone them and get a European card. Customer support was horrendous and took about 7 phone calls to the indolent staff who kept hanging up on me before I could sort out the problem.
This was 3 months ago, and I am still waiting to receive the new card. But in the meantime, I needed to receive payment from a client. Payoneer told me the account was ready to receive funds. I was then informed by my client that my bank (Payoneer) had rejected the payment. When I phoned them, they told me I needed to send more documents. So I sent them even more documents. It has been 3 months, and I am still waiting for them to be approved.
It was incredibly unprofessional for them to reject the payment from my client without telling me, after they had told me the account was ready. And it made me look very unprofessional in front of my client. I am still waiting for the card (it has been 3 months)
To anyone who is reading this, for your own sake, avoid Payoneer like the Plague.
Date of experience: December 25, 2016
I'm sorry to hear about your experience. As Payoneer cards are being shipped via mail, we do rely on local post offices which can sometime cause delays. However, that can easily be fixed by ordering a new card. To look into that and to your payments, please see my private message.
I am writing this again, hoping to be published at least on one website. I have to to express my concern about the recent decision to decline my payment and close my account. As a customer of Payoneer, I am disappointed by this action, which has caused me significant inconvenience and financial hardship.
I work for a legal company and have been using Payoneer for two years to receive payments from the company. I have always followed Payoneer's guidelines and have never had any issues with my account before. However, I was recently informed that my payment was declined, and my account was closed without any explanation or warning. It has been said they cannot support my line of business anymore?What business? It wasn't checked, because I do not own a company, I am an employer who has to support my family as well.
This action has caused me significant financial and reputational damage. I rely on Payoneer to receive payments from the company I work for, and this sudden closure has left me without a reliable payment solution. Moreover, I am concerned that this action may have legal implications for Payoneer, as it appears to be a violation of our contractual agreement.
I urge Payoneer to reopen my account and provide a clear explanation for the declined payment and account closure. If this issue is not resolved promptly, I will have no choice but to pursue legal action against Payoneer.
Brankica
Date of experience: June 18, 2023
I called all the way from Jamaica and was able to get through easily without alot of prompts of VRUs. The gentleman I spoke with was thorough. Really good service.
Date of experience: April 27, 2024
I Have been with Payoneer for over 3 years and every time that i call they are always on top of things, They get my problem solved to satisfy my needs during the call..
Date of experience: May 31, 2018
A payment received on 6 May, 2020. Time frame was give by you is as under
6 May 2020
You sent a payment request
6 May 2020
Payment request pending
6 May 2020
Payment made by client
6 May 2020
Payment being processed
6 May 2020
Payment on its way to you
150.00 USD will be in your Payoneer account by 8 May 2020
Payment yet not deposited to my account as there is end of the business day 8 May 2020.
You should provide time and date for payment deposit
Date of experience: May 8, 2020
Highly recommended! Payoneer is one of the best website for the who want international money send and recieving. I really like this service. Love This.!
Date of experience: April 10, 2020
I have been using Payoneer for the past few months to receive international payments.The system held back for three days and subsequently canceled the payment
Date of experience: December 6, 2020
Dear Dihn,
We apologize for the late response. We regret to hear that you experienced difficulties with receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you.
We hope that our Customer Support agents were able to assist you with your situation and clarify how to avoid these difficulties in future. If you still need our help, please respond with your customer ID so that we would be able to advise on your particular case.
Your feedback is very important for us. We are looking forward to the opportunity to provide you the best customer service possible.
Best,
Anna from The Payoneer Team
I have a using PAYONEER at least 1.5 years I am happy this is a very good point in my life and sometime solve my problems and my new problem is please issue my us account Bank of America username and password please solve my issue thank you sir
Date of experience: April 12, 2021
I tried payoneer from a colleague suggestion, but it was the worst experience. Received payment from another payoneer member was pending and unresolved for over 4 days. I sent countless message without any resolution to why the payment was on pending. I had to call after four days for the resolution of the issue. I was informed that the sender didn't submit some required document. I asked the support what required document is needed, so as to inform the sender. The support staff said he can't disclose the information because of their policy, which I understand. I politely ask for the payment to be cancelled because I have contacted the sender to find another means to pay for my service to avoid further delay. The request for cancellation was confirmed. But later on I got a message from payoneer that during standard review of my account, they noticed that some activity within my use of payoneer make a payment service may have gone against their term and conditions and that should such activity continue, payoneer may be compelled to take action in order to prevent future occurrence.
This for me is a terrible experience, waste of time and effort in order to get better services. I won't suggest this payment service to anyone. It's best to avoid their service.
Date of experience: June 1, 2020
I had a great experience you guys have been a lot of help you guys are kind professional and I will definitely use your service again in the future and tell my friends about it
Date of experience: September 8, 2018
I have applied for a payoneer pre-paid card almost 3 weeks ago. IT IS STILL BEING APPROVED! Every time I contact the support they tell me it will be approved in a few days but it never is! I ask why it takes so long, since, my friend applied a day after I did and he got it confirmed in a few days. They tell me they need to "investigate" some accounts. THIS IS RIDICULOUS! I am a student. What are they investigating? I cannot get my payment because it is the only way my company does payments. TERRIBLE TERRIBLE COMPANY!
Date of experience: May 21, 2016
Hi Alex, Please see my private message to you.
The team's quite cooperative and has helped to get things better at my business.
I have had a few issues with Paypal. And ever since I got along with Payoneer things have changed for good.
Date of experience: September 28, 2018
This is basically a very clever scheme to scam people out of money by taking advantage of the fact that most people don't have time to read all possible terms of service etc. These are few, rare specific cases where this service could be genuinely useful - mostly it is not, and it is a good way to lose your hard earned money. I sent some money (below 50) to test it, I failed to read that they accept money only from companies, and my bank account was no company, still they accepted the money, didn't send it back. Now it turns out that I can't convert that money from EUR to USD, and so card they sent me is useless to withdraw this money, I need to risk further money so that my account is 50 and only then I can withdraw money, further they would probably just swallow my money if I sent more from my own account.
They, of course, do not allow withdrawing to bank if you have below 50 or sending that money to anyone else on their system - this is truly horrible scam - they clearly target individuals who don't read everything to just get some money which the individual will never be able to withdraw unless he will risk further losses with this scam business. Their customer support ir horrible, they don't reply to your messages and your first wait for live chat agent will probably end up with you seeing message that no agent is available. When you do get to chat their answers are horrible and slow, these are clearly individuals who know that they work for scam business which can be felt in their ignorant replies.
Just read how many people have lost their money - please please do avoid.
Date of experience: June 5, 2017
Hi Valters, I am sorry to learn about your lack of satisfaction with our services. Our terms and conditions state clearly what funding sources are acceptable or not, and I am sorry to learn that there was some misunderstanding. While Payoneer does not convert money, we do offer cards in different currencies- so you can order a card of the currency you have for free, and use it to withdraw your funds. Happy to help you further, please see my PM.
The customer care officer took his time to take me through my quarry
Step by step. Am highly impressed. I dont this i have much to say or add than to say good job done
Date of experience: June 27, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Evaline.
We do apologize for any delays you had in regards to getting your transfer. We under that this is not the predicament you want to be in as this is a huge setback for you. We want to clarify why delays sometimes occur.
So when a client initiates a withdrawal to their local bank account, we give the client an estimated time frame of 3 to 5 business days. (These business days exclude Saturdays, Sundays, and National US holidays.) This is usually the time in which majority of the transfers done, arrive to their destination. Of course there are cases in which funds can arrive much sooner, however this varies case by case and bank by bank. Many banks have their own policies regarding transfer loading times, however we have no information about this nor control over it.
In the case that the transfer has still not arrived to its destination after the estimated time frame, we will have our bank transfer department proceed with an investigation upon request.
At Payoneer we use intermediate banks to process any funds from your Payoneer account to your local bank account. The reason we do this is because Payoneer is not a bank, we are just a payment processing company.
In order to be able to transfer your funds to your local account, we have to use intermediate banks.
There are cases in which transfers may be delayed or stuck at these intermediate banks. This is where our bank transfer department initiates their investigation.
They will try to get in contact with the intermediary bank for a confirmation that your funds were transferred and processed or for further clarification on what occurred. However this does take time.
The reason is because different banks have different operating hours. Although we might be opened for certain hours during the day that does not guarantee that these intermediate banks are opened at those same hours.
So to combat this, our department attempts to communicate with them via email.
If this is the case for you, we recommend you contact our support team for an update. They are available via phones, chats, and emails.
Thank you for the honest feedback as we will let our internal teams know. This will help us provide better quality service to our clients.
Best,
The Payoneer Team.