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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer always notify me when I got payment. And the withdrawal process is easy. The customer service is very helpful if I get a problem. Please keep up the good work.
Date of experience: June 19, 2018
If you stuck in verification the support team never give you reply of your email, you have to call them to further proceed your request. Overall, financially, this company is awesome.
Date of experience: October 9, 2019
The Payoneer Pre Paid Card is a nightmare when it comes to service...
If you pay for something and you don't get what you paid for you have to wait a minimum of 30 days...
This I was informed of NOT ONCE but twice...
This was a product I paid for received it the next day and was NOTHING like I had paid for...
But I have to wait a Minimum of 30 Days to make a complaint...
Once by an operator called Devlin and then by his Supervisor Called Alex 2236... Their Manager is Shy but uses the name Adam
So Now I never Ever Use my Payoneer Card Online
Date of experience: March 6, 2019
Hi Andy,
Thanks for providing your feedback. I am sorry to hear that this wait to begin a dispute has frustrated you. I would like to provide you with some more insight into this process and why we have to wait to open the case.
A dispute is not a one sided process. Whenever a dispute is open, the merchant has the chance to fight this claim and retain the payment. Because of this, we allow 30 days to give you time to approach the merchant to see if they can resolve this for you. This demonstrates that they have been given an appropriate window to do so which makes is helpful in building the dispute case. By waiting, we are simply trying to help in getting a more favorable decision should a dispute be opened.
Please know that this procedure is done with your best interest in mind. I do see that our support team has sent you an email as sent to you today asking for some information about the case. Please feel free to reply to this at your earliest convenience so we can try and expedite this for you.
Best,
The Payoneer Team
It was an amazing experience, but it's still an ongoing process with me. They respond very well to all my questions. I hope they would be able to resolve my problems.
Date of experience: April 30, 2020
Thanks my problem is resolved my some of usd was not showing account but after contacting helpline my issue is resolved thank you so much i love using payoneer... take care
Date of experience: June 18, 2018
I screwed up out of my very own mistake, and they jumped to help. This is a very comfortable feeling: you are not alone, even if you are not perfect... Great!
Date of experience: May 31, 2018
Do you know it's a very good service and the customer service reply quickly on or issue resolved on time is the best actually um I'm really grateful providing this service
Date of experience: July 22, 2020
I am so happy i could reset my PIN code in just a few minutes, good quality service. The recipient was a female her name was kelly i think!
Thank you.
Date of experience: December 27, 2019
My problem was resolved in an efficient and professional manner. Speaking personally to someone made a huge difference.
Q&A's tend to bog one down in trying to resolve an issue quickly.
Date of experience: September 13, 2018
New Payoneer account application took some time to process Verification - 10 days to be exact, but its better to be sure than sorry. Customer Service very helpful to address my concerns.
Date of experience: April 23, 2021
The rep is very helpful and patient to my issue and assist me to the best knowledge she can help. Kudos to this kind of representative. Please hire more like her.
Date of experience: November 14, 2019
Ever thought of the best way to receive funds or make payments across currencies? There are several options, but payoneer is an exceptional one. It is secure, efficient, and flexible. Payoneer account and MasterCard are secured from potential fraud, and in case you suspect one, support is always available to assist immediately. It is efficient; your funds are never put on hold unless you have a pending verification centre clearance. Good news is, you can access funds in your MasterCard within two hours after payment; those without the card can withdraw to their respective banks and wait for three business days. And guess what, you can manage currencies and pay with the most convenient one. If you have balance in $ and you wish to pay in EUR, simply change currency and you are done. An paying a friend who owns a payoneer account? Well, you will do that for free as long as you have a minimum of $20 to transfer from you card to the recipient's, or $50 to transfer from your payoneer account to the recipient. That sums up what I call flexible, and the more reason you should sign up for Payoneer.
Date of experience: May 5, 2020
The help and assist was perfect
Every time when ever I need any help all ways they are available. That is why I like payoneer. I wish I can make deals with in future.
THANK YOU
Date of experience: August 24, 2018
Quick and helpful. It's really a good experience. I like it.
Date of experience: July 15, 2024
Payoneer costumer care service was truly helpful, they did listen to my problem and they offered help that full filled my needs and expectation, such a flawless great experience. Thanks
Date of experience: October 11, 2018
I have been using Payooneer for over a year now, and I enjoy the services and benefits it offers me.
Customer Service team is amazing as well. Good job Payooneer!
Date of experience: October 21, 2020
I had one error showing in the account page and discussed with representative. She said it was due to some error and will be resolved in few days.
Best
Karanbir
Date of experience: March 4, 2020
It seems like a good idea to be able to receive money from anyone, but in reality, fees are simply outraugours. Currency rates are bad and there are better alternatives.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 30, 2021
Dear Noa,
Thank you very much for taking the time to share your experience with other customers. We regret to hear that you are unhappy with Payoneer's fees and rates applied.
It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. Please log in to your Payoneer Account and navigate to the "Pricing & Fees" page under the Help menu.
We also strive to be as transparent as possible with our rates applied. When a customer is making a withdrawal, we present them the FX rate including the conversion fee. We commit to the rate for this current withdrawal.
The actual rate that is used varies according to the country, processors and banks that are involved in the transfer. When establishing the market rate, we use several different aggregators, such as XE.com and Reuters, depending on their availability at the time of transfer. It is important to note that Payoneer adds a conversion fee of up to 2% to the market rate.
Please also be aware that when transferring funds to an account in a currency other than the national currency of the client's billing country, the transfer is sent through a number of intermediary banks. These intermediary banks charge additional fees that we cannot predict when sending the transfer out, and their amount can vary significantly. That is why we highly recommend our clients to withdraw their funds to accounts in national currency. This way you can avoid additional commissions.
We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are doing our best to find the ways to lower them in the future. Our Bank Transfers departments is constantly working on implementing better transfer routes which will hopefully allow us to minimize fees.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
Hi, reference number **************
I am so desperate I don't know where to post this since when I contact them they don't do anything...
I have been using payoneer for 7 months and it worked, no problems. All of a sudden a payment didn't go through, it was send the 16 september (326 euros) and it's still not credited to my account, At first it was marked "processed and loaded", I contacted them now it is written "in process", it has been "in process"for more than two weeks... During that time two more payments were supposed to be send to me, but those two are "pending to be processed", even worse. They don't answer to my questions and when they do it's 4 days later. They asked me to send a bank statement to check my bank details and I did... 4 days ago and still no answers. They waited two weeks to ask for additional information, at first they were saying we did send your money... They don't explain and they don't care, I told them how badly I needed that money and the only thing they did to help is block two more payments, I am paid weekly and I don't know how long I can let this go on, Every week they block my payments, will I ever see my money again?
I am so disappointed in their customer service and their careless attitude, they take sooo long to answer and when they do... useless. It is not like I am asking for their money, I just want MY money, the one I was paid, it is not theirs to keep in case thy have forgotten.
Date of experience: October 7, 2016
Hi Damien, I'll be happy to look into this for you. Please see my private message.
My first week on Payoneer has been terrible. I don't feel encouraged to use the service anymore.
I am trying to withdraw all the money on that account and that will be the end.
Earthport, your processing partner rejects my transactions anyhow at will, with no tangible reason. Why should i make 3 transactions on the same day you reject 2 siting procedure yet process one. A transaction that i initiated since April 17, today is April 23 and i still haven't received my money?
Must I wait for a year to receive just $1600. It is quite disappointing to say the least.
The email sent to me by payoneer was also inaccurate, siting my local bank for failure to process the transaction, meanwhile you know the transaction will pass through your partner bank before getting to my bank. I went fighting my bank for 2 fruitless days only for payoneer to send me a message telling me Earthport processed on of my transactions.
Why didn't payoneer do this check before siting my local bank erroneously?
This kind of service is appalling to say the least.
A friend recommended this service to me but i will done once i transfer my lAst $1600
Date of experience: April 23, 2020
Great working payoneer but my payment is pending I have transferred $ 200 from my Fiverr to payoneer but now that money is in pending, take it out of pending so that I can withdraw it, I have to withdraw it in my bank but if it is cleared from pending, I will be able to withdraw
Date of experience: November 22, 2020
Due to additional check, my account has been blocked without previous notification.
PAYONEER BLOCKED MY ACCOUNT WITHOUT PREVIOUS WARNING.
I saw no intention or willingness from Payoneer support team to help me.
They don't have any respect towards long term partners.
After several phone calls from my side I have been provided further instruction on how to act, and what documents to submit.
It has been 1 month after documents are submitted, and still, my check is in pending, so calculate 1 month for clarification and 1 month pending for approval. So more than 2 month without accounts. + time and phone bills for solving this.
Date of experience: July 25, 2019
Dear Darius
Thank you for raising your concerns. We understand your disappointment, and apologize for any inconvenience that this may have caused you. Before an account is blocked, it undergoes a series of verification and it is usually caused due to a break in the terms and conditions of the services. The decision is based on the review and the reason is usually not disclosed. We are truly willing to help our customers succeed, however we have an obligation to operate in accordance with our AML and regulatory requirements.
Best,
The Payoneer team
Hello, I'm from islamabad, Pakistan. I'd Pending payment Problem on 3rd of September 2020 as i transferred it from Fiverr, I had submitted all the Inquiry on their page, as well as i try to reach their Social App (Twitter, Facebook) but my issue wasn't got resolved. Now today i call on their Toll Free Number, And They At instant Got my call, and talk so much friendly and try to understand my concern.My Issue That i was facing from 5 Days, got resolved in couple of minutes.Her Representative "Anna" and "Well" are Very Professional.
Thankyou Payoneer Team :)
Date of experience: September 9, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Masood,
Thank you for leaving an honest feedback of our service.
You are correct, that although our popular communication is via emails, it is best for clients to call in to have a status update on verification purposes. We receive many inquiries via email and we try to reply to them in a timely manner. This is the reason we give our clients anywhere from 3 to 5 business days for a response (Saturdays and Sundays not included). We appreciate you leaving a nice comment about the overall financial services provided by Payoneer. Rest assured, your review will help our internal teams execute a faster method in responding back to our clients via email.
Best,
The Payoneer Team