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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer Is the only and the best website for pakistani freelancer. And its support is so much good they listen every thing and understand all the problem and solve them in a minute.
Date of experience: May 22, 2018
They are really quick and easy to solve. The representative was very helpful and gave me the right information. I appreciate the help and would like to thank Payoneer for such quick response.
Date of experience: February 10, 2020
They put my payment on hold even if my account is verified. The rep said there is no problem in my account and was advised to call back when payment team is open.
Date of experience: August 11, 2019
I give Payoneer 5 stars for having good customer service and for also having low rates in charges. Their service makes life easier for virtual workers like me - in receiving payments and whatnot.
Date of experience: August 13, 2019
Payoneer should give status each day regarding the upcoming payment, and should inform the receiver if additional information is required from the payer so that one of them is aware of the situation.
Date of experience: October 2, 2020
I was told after uploading picture that I will receive a mail in 2 to 3 working days but I did not receive the mail. Had to call again. Wish process was faster
Date of experience: August 6, 2020
I am more than please with Payoneer. It manage to give me the possibility to receive & make payments worldwide. I would definitely recommend it to and friend and family.
Date of experience: October 19, 2018
They are too good to keep your money and transaction safe and sound.
They also keep your privacy and confirm the identity each time you complete any action in Payoneer.
Date of experience: April 26, 2021
I enjoy every aspect of Payoneer, from the beautiful UI/UX of the website which saves my time, to it's awesome customer care representatives. The services are wonderful. I love Payoneer!
Date of experience: October 27, 2018
Was very easy & a positive experience. Customer service was very polite and straight to the point. My replacement card was finished in just a few minutes on the phone
Date of experience: June 4, 2018
Very helpful and great service for customers. I've got a good experience with the service and they finish all my issues in one chat. One of the best service ever
Date of experience: June 4, 2018
Lost my card and the agent was helpful efficient and very kind he updated all my information told me when to except the card and sent a follow up email.
Date of experience: August 8, 2018
Worst customer support service, they just have only one solution to wait, wait, and wait. Even they don't have any timeframe to solve the issues. Still, my issue isn't resolved.
Date of experience: August 21, 2020
I submitted my payment withdrawal request on 11 Aug but I still not received it. I also contact them much time but they don't resolve my issue and give me only a solution that just needs to wait, wait, and wait. Although they don't update me by days and days and now after 4 days, they replied to me with a lying statement that "The transfer was sent successfully, but due to shortened banking hours in Pakistan because of COVID -19, it takes more days for the funds to be deposited to your bank account." Even the bank timing is back to normal in Pakistan from 13 of July 2020. Here's the official statement news link: https://www.thenews.com.pk/latest/*******-new-bank-timings-from-july-13-banks-to-remain-open-from-9am-to-530pm
And here's the screenshot of their email: http://prntscr.com/u4rpa9
So, now they cheated us with a false statement to misuse our money. So be careful to use it or better to use any other services.
Date of experience: March 5, 2020
I was treated right and everything was fine, except they can not check the Document at the same time you provided it, unless it was a great service!
Thank You!
Date of experience: February 6, 2019
I had let my card expire and when I received my new one, I had to get it transferred cause there was a glitch and it did not do it automatically! I called in got Awesome customer service!
Date of experience: February 11, 2019
I was working with Payoneer for a few years now and as an online seller, I was working with many.
They have never let me down where others have filed.
Date of experience: May 21, 2018
Payoneer is is the most helpful platform i know to do business with, I could not work without them! I have been working with Payoneer more than 2 years now!
Date of experience: December 31, 2019
Coconut Inn was the perfect place to relax, and the staff was very friendly and accommodating.
Amazing location! Room filled with everything you need from microwave, to fridge, to cutlery!
Date of experience: September 17, 2018
I have been trying to replace my expired pre-paid card for months now and I can finally see light after speaking to Customer Service. I will soon be getting my card, so I can use my account again.
Date of experience: January 26, 2021
I called regarding some questions about changes on my account and the service was very good and professional, less than 10 minutes on the phone and problems solved, questions answered!
Date of experience: November 14, 2019
I sent payment on 16/nov/20 and it is 10/dec now, still client didn't receive my payment. I have sent multiple emails, called many times, yet they didn't solve my issue.
Date of experience: December 9, 2020
Im sad coz i cant receive my payday on time coz there is a lot of confimation you need that makes me crazy coz i just have only 100 peso on m pocket now im single mom of 3 kids.
What can i do now..
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2021
Dear Sheila Ruby,
Thank you for taking the time to share your experience with other customers. We can see that your account has been approved and is fully functional now. However, we do understand that you encountered great inconveniences during your account approval. We are extremely sorry about it.
Payoneer is a strictly regulated entity that operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes this process might take several days to be completed. We genuinely appreciate our customers’ understanding in this regard. Please make sure that there is no deliberate attempt from our side to complicate it.
We are happy to see that the matter with your payment has been resolved.
If you feel like your issue has been handled properly by our support, please kindly consider changing your review's rating. That would mean a lot to us.
We are constantly working to improve and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
I was trying to get in touch with their
Direct number, however it didn't work, I had tocktnact walmart and they gave me a different number and I got through
Date of experience: April 22, 2024
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Durdana,
Thank you for your review! We appreciate your willingness to share your experience with other customers.
We're very sorry that you have encountered the difficulties that you've described.
Please kindly respond to our DM with the details of your situation.
We'll be happy to see what can be done to resolve this.
Sincerely,
The Payoneer Team