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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I called on Payoneer contact number and they looked at the problem I'm facing and then they provided the information that I needed. Overall great experience.
Date of experience: July 21, 2020
I was very happy with the professionalism of Payoneer Technical Support team. The representative was very polite and he listened to my query and addressed it.
Date of experience: February 1, 2021
If you can choose, call them. I was waiting for 20 minutes in the chat and it always says that the waiting is five minutes. I called and they answer in the minute and the solved all my concerns.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2021
The perfect payment option all around the world. Best communication with call centers and all issues are resolved within minutes on a single call.
Best wishes!
Date of experience: March 19, 2021
The lady we spoke to was very polite and helpful we are just now awaiting approval which I thought payoneer was paying the like account today which we need
Date of experience: March 19, 2021
I'm a remote worker and Payoneer has been the best solution for me to receive payments from Europe and USA. Is easy to handle an use it. No doubts when I saying that Payoneer is all that I need.
Date of experience: August 16, 2021
Simply great! I recommend to everyone I think it is great to finance my finances in a complete way. All my friends are happy to recommend that I am completely satisfied with their service
Date of experience: October 17, 2018
I come from being a paypal user and I must mention that payoneer is way above paypal in every way. Payoneer is really an excellent company and I feel very satisfied to be here.
Date of experience: June 20, 2018
It's not the best and quickest way to get to a team to assist with daily questions. But when you do get to speak with someone it's amazing as they answer questions very good.
Date of experience: February 22, 2021
No Any One Service look like Payoneer. Because Payoneer Is Best Service. I will never ever Compare with other company. I would like to stay with payoneer for whole of my life.
Thanks Payoneer
Date of experience: May 21, 2018
Needed to call to follow up acct. Approval. Been waiting for about 4 days to receive a confirmation email But still good customer sevice representative.
Date of experience: May 21, 2018
I am really happy to using Payoneer account from Bangladesh. It is a really great process to get payments from clients. Helping people a lot in my country to get payments So much quickly
Date of experience: March 2, 2021
I was worried about my account "Block" issue and called to Payoneer CS. The representative attended me really well and helped me in sorting this issue. I feel really relaxed after talking to CS.
Date of experience: May 28, 2019
The money should be received once the guest has stayed the night at least half. Another idea is having the customer give 25% of the pay to the host at the beginning to ensure less discrepancies.
Date of experience: June 15, 2018
This service was on point. I got my issues resolved very fast. Thanks Support. I would come back as many time as I am to knowing fully that my issues would be resolved in no time
Date of experience: May 16, 2018
Today my card was used without my permission and payoneer blocked it and opted to send me a new one, which I don't think is pretty covenient, they need better solutions and better card protection.
Date of experience: February 5, 2020
As i know very little english but customer care understands me, she is very polite and try her best to solve my problem i never talked a customer care like her she is really very nice
Date of experience: July 9, 2020
It very good when called her and she answer my called thanks I love the way she was talking to me in the fast place and the way she handle my issues it a great customer care thanks it good place to save money THANKS.
Date of experience: November 28, 2018
Payoneer are the absolute best payment gateway for freelancers when they work, and they usually don't...
Over the past two months my account has been inoperative for a cumulative 30 days or so, with repeating requests for information that they already have.
It's as if they don't know their own asinine rules well enough to keep from knocking your account offline while they figure things out.
~~~~~ Updated Review ~~~~~
Trying to resolve an issue with Payoneer is more painful than pulling teeth and more stressful than sitting through a time-share pitch. I am now certain beyond a shadow of a doubt that their payment department is run by trained chimpanzees, who, god bless their souls, are trying their best.
In their defense, it is extremely difficult for chimpanzees to juggle both *requesting a document* and *acknowledging that the document that they received is the document that they had requested*.
My heart goes out to my fellow simians at Payoneer and I hope in my heart that they will some day evolve to a point where they can actually resolve the issues that they cause, and maybe even streamline their process so much that they don't cause asinine issues in the first place.
Amen and godspeed
Date of experience: September 5, 2018
Best way for overseas payment option and they are providing best quality customer service option with their highly mannered representative. Recommendable service...
Date of experience: May 8, 2019
The automated directives were very clear. The representative was very professional, knowledgeable and pleasant. My issue was resolve promptly. Excellent service exhibited!
Date of experience: November 18, 2019
I requested assistance with login and resetting password. The person that helped me was very polite and knowledgeable of the steps that needed to be taken. The effort was very successful.
Date of experience: October 10, 2018
I haven't use Payoneer account because I was working for a company who transfered my money to my local account directly but now I am working as a freelancer so I found Payoneer the best service to receive money from the customers
Date of experience: July 29, 2020
Nice service i am using since last 3-4 years. I want to use this service for a long time as i am getting many help by using this card in the outside of country also. I really love to use this card.
Date of experience: January 6, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Hector,
Thank you for leaving an honest review of our services. We can see how frustrating it is to have your card blocked, although it was used without your permission. We know this is not the predicament you want to be in. However, we want to take the chance to explain to you why we do this.
At Payoneer, our main priority is to make sure any funds coming in and going out are all done in safe manner. Your account is constantly monitored by several departments to ensure the highest security possible. Once there is a red flag that indicates your information was used without your permission, our departments will make sure everything gets frozen to protect any further usage of the account. Then an email will be sent out regarding the notification of the blockage, and you will need to provide any information asked of you. If our department confirms that the information was compromised, they will permanently block the card in your account, and order a new one on your behalf. They do this so that no further funds can be taken out of your account without your permission. This is also a policy we have with Mastercard themselves in order to protect the card and therefore we must follow.
We know this can be very frustrating for the client, but understand that is done for the safety of your account and all your hard earned money. Once the card is ordered on your behalf, it can take anywhere from 10 to 28 business days for the card to arrive. Once you do, please activate the card and dispose of the old one. Your funds will automatically get transferred to the new card.
This feedback you provided is important to us, as this will guide us in providing a better quality assistance to all our clients.
Best,
The Payoneer Team.