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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Great service & support. I am on a big problem with my account on receiving money & cart issue. He just solved the problem for me thanks for the service.
Date of experience: May 24, 2018
Great at all. Very helpful I got. From 1st to last I got very helpful and quick response. It was really a great experience. I am satisfied.
Reference Number: **************
Date of experience: June 12, 2018
I called the customer service in order to renew my expired card and in less then a minute the operator solved my problem.
Looking forward to receive my new card.
Date of experience: August 20, 2018
Great experience. Service is too good. Thank you very helpful guy. I prefer to other friends and family members to use payoneer service its very great service thanks again thanks,..
Date of experience: May 17, 2018
Very good about the administration. I hope that in the future I will have in connection with the payoneer bank, and my actual business at the end will be successful.
Date of experience: June 15, 2018
I have tried so many times over10 times sending messages thru help and contact but never has any replied but automatically response.
Luckily I can reach them by phone and line
Date of experience: June 21, 2021
As i've said, it was such a superb experience. The agent was so accommodating, he was really patient in attending to all my querries. Reed is the best agent for me.
Date of experience: November 18, 2019
Great customer care. They took time to explain to me what was happening with my card and admitted when they weren't sure of when the solution will come. Loved the transparency
Date of experience: June 26, 2020
Hello, I'm from Nepal and I love Payoneer services. It's easy to use for receiving and sending money. In Nepal, I have recommended my friend to use Payoneer. Thank You!
Date of experience: October 5, 2020
My all payments with Payoneer goes on hold even I am on the platform from last one year
Now its been a routine to wait a week and numourus call to customer care to able to get my payments
Very Disappointed
Date of experience: March 17, 2021
I am greatly satisfied with the Customer service representative. Although my issue wasn't resolved yet, the Agent assured me that it will which I believe, that is what every customer needs.
Date of experience: July 2, 2021
I was unable to set up my account on paypal and the CSR jump with a quick resolution, she display courtesy and professionalism while assisting me on the phone.
Date of experience: July 25, 2018
Overall ver good experience apart on one occasion. It was not particulary bad it was not that good as well, operator seemed to be not pleasant as well as he tried to influence my choice in a way
Date of experience: July 27, 2018
I was asked to provide bank info for my VRBO account
I have provided the info on march & 2019
I have no news and still can not post my ad on VRBO!
After a call with the service center, there is still not news and my ad is not posted!
Date of experience: March 13, 2019
Hello, Michelle
I am sorry to hear that. Please kindly send us a private message with your Customer ID and we will check what can be done on our end. We will do our best to help. Please also check this with VRBO, as it might be that some actions need to be taken from their end too as we are not the ones who is in charge for the ads on VRBO.
We are looking forward to hear from you,
The Payoneer Team.
I have open Payoneer account for so long but because of the payers difficulty, I'd never received payment via Payoneer service but they do a good customer service support.
Date of experience: August 6, 2019
A good representative clarifies your questions and concerns and provides quick and tailor measured responses that assure and ensure customer satisfaction.
Date of experience: October 2, 2020
I accidentally type incorrect account details and now I wanted to change my account number, and the only way to do that is by deleting the payoneer account, please solve my problem.
Date of experience: November 26, 2019
Hi Manik S,
Thank you for your review. We're very sorry to hear about the problem you've had with your account. We would be happy to take a look into your case and provide a proper assistance.
For that, please contact our support via email, chat or by sending a private message on Facebook or Twitter. So we can follow up with your case. We do apologize for the inconvenience.
Best,
The Payoneer Team.
Payoneer representative was prompt, professional and courteous. The issued was handled with no problem. And future notice on update on the inquiry will be provided. Thanks Payoneer.
Date of experience: October 11, 2018
The service of withdraw money from payoneer to bank is good but not after receiving the payment. Payment is received one week later in the payoneer account.
Date of experience: August 18, 2020
Making it hard for those in need to get paid has to be of concern to Payoneer. It must be worth considering how can payers in business help Payoneer unblock those making it hard, if that is the case!
Date of experience: December 18, 2018
I am using Payoneer for years and I am extremely satisfied with Payoneer as company and it's staff who are always polite, helpful and professional. Highly recommended.
Date of experience: June 27, 2018
I can see your guys care about the customer specially when English not my first language you guys slow down with the speech that I like it about you guys thank you.
Date of experience: November 5, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Sandeepl,
Thank you very much for sharing your review. We are glad to hear that your issue has been resolved. We also understand that you had to wait to receive your payment and apologize for that.
The absolute majority of payments processed by our system load to our customers' accounts timely. However, delays like the one that you've experienced might occur. We take these issues seriously and do our best to resolve them promptly. Our Customer Support representatives are always in touch, please don't hesitate to contact them immediately if a delay like that ever occurs again. But please make sure that most of the times the system will process your payments swiftly.
We're constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Best,
Leonid from the Payoneer team