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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
The service and security of payoneer is great. I never had any issues in withdrawing money. No complex interface easy to understand. Compatible with your local bank!
Date of experience: June 6, 2018
The payoneer customer service respects and communicate politely with it's customers giving you room to freely express your issues as they provide support
Date of experience: October 17, 2018
It's not easy getting hold of customer care and your website provides very little help in my opinion. I have encountered too many inconveniences through payoneer.
Date of experience: September 7, 2020
Great communication services.
I'm very happy.
Please It will be nice if you have customer service that can also speak French to help us.
Thanks for your prompt assistance.
Date of experience: August 17, 2021
Wonderful is a term that certainly comes to mind when dealing with Payoneer Customer Service. Very satisfied and received the exact results I was needing
Date of experience: June 6, 2018
A customer service department staffed with live bodies on Christmas day. Very helpful, indeed. I was finally guided through resetting my password and security questions that actually worked.
Date of experience: December 25, 2018
My customer care representative was very helpful and informative also patient with me, I value that so much, because it is important to a great connection between client an organization
Date of experience: January 1, 2019
Having called several times to answer a simple generic question regarding their website, I gave up. Very unhelpful and rude customer service I've ever come across when dealing with businesses.
Date of experience: February 17, 2017
10/10
The best financial site out there! They have an outstanding customer care, and a flexible service offering. Very helpful for us freelancers. Would recommend strongly.
Date of experience: March 3, 2020
Got really great help from one of their customer support and the services on offer makes it easier for freelancers to work comfortably without worrying about money issues.
Date of experience: June 28, 2019
I was a bit disturbed that my MasterCard which was said to have been dispatched and expected to have reached me by September 21,2020, had as at today still not been received by me. I put through a call to Payoneer. Initially, I had to wait for a rather long time to be able to get an available Customer Service Officer to attend to my call. Eventually, the person who answered the call was so gentle and caring that I felt really happy with her attention and assistance.
But clearly, if the card in question had been sent to my Postal Box ( either AF102, Adenta, Accra OR DT102, Adenta, Accra), or if the card had been dispatched per registered mail with a tracking number, all the problems I went through could have been avoided, as the card would more easily have been received by me.
Date of experience: October 23, 2020
I'm extremely satisfied by this service. The support understood what I wanted and helped me out through my problem. Exceptional Communication skills. 10/10 Recommended.
Date of experience: June 26, 2018
The payment that my client sent has been on "payment being process" for a whole week! I already reach out to Payoneer via email and CS Call. Whats happening?!
Date of experience: September 13, 2020
While upholding security as an essential, Payoneer ensures their customers are not overwhelmed by tiresome bureaucracy. The administration here is fluid.
Date of experience: February 26, 2019
Polite and listening customer care, that's what every entrepreneur needs to thrive! It was a wonderful experience resolving issues I had with my account promptly.
Date of experience: March 8, 2019
Thank you for your service. Keep up the good work.///////////////////////////////////////////////////////////////////////////////////////////////////////////
Date of experience: November 8, 2018
Overall it has been just ok. The service could be quicker and their website makes it's a little difficult to find contact details for customer care unless you know where too look
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2021
Dear Gregory,
Thank you for sharing your review. We are happy to know that you are enjoying using Payoneer. At the same time we understand that you experienced difficulties trying to reach out to our Customer Support. We are very sorry to hear it.
Due to the situation in the world these days, we are dealing with an increased amount of inquiries, which unfortunately may lead to longer wait. We sincerely appreciate our customers' understanding in this regard. And of course we are doing our best to shorten wait times, as we strive to provide you and all of our customers with top quality customer service.
We are constantly working to improve our workflow and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
Payoneer's customer service is always awesome. The chat agents are very polite & professional. I've contacted them more around 5-6 instances but never experienced any negative services. Way to go!
Date of experience: May 23, 2018
I'm happy about their supportive customer service. I just had a call and my pending payment was resolved immediately. Thank you Payoneer for your amazing services!
Date of experience: July 11, 2021
Payoneer customer service is always exceptional, the do not leave you alone until they resolve your issue. Highly trust worthy people. My all banking transaction partner.
Date of experience: September 18, 2018
Good company, but verifying your address is difficult. There are very few "approved" types of document. Other than that, I've had no issues with them so far.
Date of experience: December 16, 2020
Dear Whitney,
Thank you very much for leaving a review!
We 're really sorry to hear that you had difficulties with your account verification.
Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence.
We're constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Sincerely,
The Payoneer Team
Representante soluciono al problema que por meses mis compañeros y yo hemos experimentado.
Date of experience: September 30, 2024
Buena atención muy rápidos
Pude resolver mi problema 💪
Date of experience: September 30, 2024
Please improve the customer service because when ever I call we have to stay on hold and one more thing process faster then usual all account issues
Thank you
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2021
Missing payments can be frustrating, and Payoneer never answered my support emails. Fortunately I found a smart representative that took care of the question professionally.
Date of experience: July 6, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
At Payoneer we are commited to a high level of service, and I appoligize had it not been the case with you, Shaila. Please see my private message.